FixMyTransport
Would you like to work with the team that built this site? We're recruiting.

  • Had a bad train journey?

  • Bus didn’t show up?

  • Smelly ferry?

Report your problem with a:

STOP or STATION JOURNEY or ROUTE

and we will help you get it fixed.

Or see issues near you.

What FixMyTransport does

  • Reports problems
  • Finds people responsible
  • Grows support
  • Tracks progress
  • Gets things done
How does it work?
 

The first few months...

Welcome to FixMyTransport, a site specially built for public transport users in Britain who want to make public transport better for us all. Since launch at the end of August 2011, we've sent over 1,000 of your transport problems to operators, also publishing them online so that others can comment and add their support. We've successfully campaigned for seating at a bus stop in Horsehay, helped get longer trains on the Birmingham to Hereford route, and seen over 200 people add their name to the campaign for cycle parking at Cambridge station.

We've also uncovered major issues such as accessibility to our transport facilities for those with limited mobility, overcrowding on buses and trains, and the state of station loos. At the same time we've encouraged passengers to send a little praise where it's due.

See below for how FixMyTransport works. And if you're reading this from the seat of a bus, train, coach or ferry? Go ahead and let the operators know how you feel about your journey.

 

How does it work?

We give you the tools to report your public transport problems to the correct operator or authority.

All reports and responses are posted online so that other people can support, respond and give advice.

  1. 1. Report your problem

    It might have been a one-off incident you’d just like to log, or a recurring problem you’d like fixing.

  2. 2. Find who's responsible

    From the information you provide we can send your problem through to the correct department of the operator or local authority in charge.

  3. 3. Gather support

    All reports are posted to the site, and you can share them with friends, followers and fellow passengers.

  4. 4. Track progress

    Gather responses, comments and advice from operators, authorities, supporters, and our own transport boffins.

  5. 5. Get it sorted!

    See your campaign gain momentum - and hopefully get resolved. Get a warm fuzzy feeling because you made public transport better for everybody.

    6.
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