What is this site?

FixMyTransport was built to help people get common public transport problems resolved. It is targeted specifically at smaller problems such as persistently broken ticket machines, buses that always leave early, or silly rules that appear to do nothing but create inconvenience for travellers.

Who built it?

FixMyTransport was built by mySociety senior developer Louise Crow.

The graphic design on the site was done by Birmingham's excellent Supercool.

FixMyTransport's forthcoming mobile interface is being developed by mySociety's own in house ninja, Dave Whiteland.

The site is hosted at Bytemark.

mySociety is the project of a charity called UK Citizens Online Democracy (no. 1076346).

How does this site help people get problems resolved?

At a basic level, FixMyTransport makes it easy for people to send problem reports to the companies or authorities responsible for those problems.

However, we know that simply sending an email often won't be enough to get a problem resolved. That's why we've built a complete system to make it easy to gather support other people, whether fellow commuters, colleagues or friends. We believe that this is worth doing because a transport company that doesn't respond to one person may very well respond to ten.

We hope that FixMyTransport will also help people by becoming part of the wider internet community of transport activists and campaigners. In particular, we hope that that community comes to see FixMyTransport as a place where experts and old hands can transfer their skills to people who have little or no experience of lobbying for change.

Is there a hidden agenda behind this site?

Yes! As well as being aimed at helping people to solve transport problems, FixMyTransport represents an experiment to discover whether a sufficiently well designed internet service can help tip people over the edge from grumbling about a problem to taking action to resolve it. We welcome your thoughts on how to measure whether or not we're succeeding.

Can I have a copy of FixMyTransport in my city, region or country?

Yes indeed, we'd love to see versions spring up elsewhere, but we strongly suggest that you have a chat with us about it first. We think that talking is important because we want to help you to learn from our mistakes, and we want to be friends with the people who run copies elsewhere. If you just want to dive into the open source code, it is here on github. Patches and feature upgrades warmly welcomed!

Where does the data come from?

The site uses several public transport datasets - the National Public Transport Access Nodes (NaPTAN), the National Public Transport Gazetteer (NPTG) and the National Public Transport Data Repository (NPTDR). It also contains crowdsourced email and telephone data for the operators themselves, gathered by mySociety's wonderful and energetic community of supporters.

How can I get in touch?

We'd really like any feedback you have for us on the site, or on the idea of FixMyTransport. Contact us by email at team@fixmytransport.com or contact mySociety by post at:

mySociety
483 Green Lanes,
London
N13 4BS
UK

Our policy on names

We ask that you use a real name on the site. Our aim in doing that is simply to try and encourage a constructive tone. We know transport issues can be enormously frustrating, but we believe there's a better chance of resolving them without anonymous rants.

I'm worried about being stalked. Can I use a pseudonym?

Yes, the name you use on the site doesn't have to be the name you go by in real life. However, bear in mind that the pseudonym you choose may have an impact on how seriously everyone involved treats your problem report. We reserve the right to suspend or delete the accounts of users who are impersonating other people or organisations.

Do you remove silly or illegal content?

FixMyTransport is not responsible for the content and accuracy of material submitted by its users. We reserve the right to edit or remove any problems or updates which we consider to be inappropriate upon being informed by a user of the site.

Can you help me get my complaint heard?

We can try - see our guide to complaining.

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