Description
Josh Roe
A Asian Muslim girl traveled at 12 noon in my compartment, Who had been abused by the ticket checker for non reason.
Winnersh station ticket counter was closed, and ticket machine was busy and was slow.
The girl treated by racism word by the English ticket checker
I need to take further action.
whom I need to contact?
Problem History
- 1 Josh Roe reported the issue on FixMyTransport. close 20:27 06 Jun 2012 #
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2
Josh Roe wrote to South West Trains
close
20:27 06 Jun 2012
#
Here is the letter that Josh Roe wrote.
Ticket Checker abused
A Asian Muslim girl traveled at 12 noon in my compartment, Who had been abused by the ticket checker for non reason.
Winnersh station ticket counter was closed, and ticket machine was busy and was slow.
The girl treated by racism word by the English ticket checkerI need to take further action.
whom I need to contact?
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Thank you!...
...... for your email to South West Trains' customer relations. This email
facility is for your comments, suggestions and complaints regarding the
service we provide.
If you would like information about train times and fares please contact
National Rail Enquiries on 08457 48 49 50 (24 hours) or visit
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If you wish to book a rail ticket or check availability please contact
South West Trains' Customer Service Centre on 0845 6000 650 (24 hours) or
visit www.southwesttrains.co.uk.
We will respond as soon as possible to your comments. Our promised response
time is covered by South West Trains' Passengers' Charter. The Charter
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will normally be able to respond much quicker than this but, at busy times,
it may be necessary to work within this timescale.
Please do not respond to this email as it has been sent automatically from
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4
Peter Dixon commented
close
20:40 06 Jun 2012
#
Hello Josh
FixMyTransport Volunteer here
What time service were you on, between where and where were you travelling and please can you clarify the date? This information will be important for the next stage of this complaint.
anorakadmin -
5
Josh Roe commented
close
21:33 06 Jun 2012
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TRAVELED DATE : 06-06-2012
TIME: 12 NOON TRAIN FROM WINNERSH TO READING
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Fixmytransport.Com
Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email [South West Trains problem reporting email]
[Abusing of Ticket Checkers & Misbehaviors with foreigners email]
Our ref:1681882
07 June 2012
Dear Sirs
Thank you for your contact regarding our services. We do welcome feedback
from our
customers and have established a full range of media channels to enable
direct contact
with our customer relations team.
A webform on our website at www.southwesttrains.co.uk
By email to [South West Trains problem reporting email]
By post to –
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.
By telephone 0845 6000 650 option 4
There are also established representative bodies which deal with unresolved
complaints
from our passengers.
For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk
For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk
In order to guarantee a full and consistent response to the concerns
raised, would you
please advise our customer to use one of our established methods of contact.
Regards
Jan Ledbyrne
Stagecoach South Western Trains
Problem Reporter
