“Please help me persuade Southeastern to add a 10:30pm service from London Victoria to Faversham” – Andrew Campbell

Description

Andrew Campbell

Travelling back from London Victoria after 10:00pm means travelling on the always crowded 10:52pm, an extra service at 10:30pm would just alleviate this problem.

Problem History

  • 1 Andrew Campbell reported the issue on FixMyTransport. close 00:51 01 Sep 2011
  • 2 Andrew Campbell wrote to Southeastern close 00:51 01 Sep 2011

    Here is the letter that Andrew Campbell wrote.

    Overcrowding on trains to Swanley after 10:00pm

    Due to a feature of the train time table. The first train to Swanley after 10:00pm is 10:52, this train is always over crowded, with people returning from an evening in London. Ideally, there would be a train around 10:30, failing that a few extra carriages would help to alleviate the over crowding which occurs.

    Best regards,

    Andrew

  • 3 Maynard Frances responded to Andrew Campbell close 01:00 01 Sep 2011
    I am out of the office on annual leave until 6 September. Please contact another member of the customer relations team if your enquiry is urgent. Otherwise I will reply to your email upon my return.
    ******

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  • 4 [email address] responded to Andrew Campbell close 11:25 14 Sep 2011
    Please do not reply to this email. We are unable to respond to
    emails we receive at this address. If you’d like to email us
    another question or comment please use our email contact
    webform:

    http://www.southeasternrailway.co.uk/abo...

    Thank you

    Southeastern Customer Relations

    PO Box 63428, London, SE1P 5FD

    Tel: 0845 000 2222

    www.southeasternrailway.co.uk

    Mr Andrew Campbell

    [add a 10:30pm service from London Victoria to Faversham email]

    Ref: 501663 / 260393

    14 September 2011

    Dear Mr Campbell

    Thank you for your website comment which we received on 6
    September.

    I understand that you have experienced crowded conditions on the
    22:52 service from London Victoria to Swanley. Please accept my
    apologies for any inconvenience that you have been caused.

    Firstly, you have mentioned that the introduction of another
    service on this line after 10pm may help alleviate the
    congestion on the 22:52 service. Having investigated this matter
    further, I can inform you that there is a service at 22:13 from
    London Victoria to Swanley. Never the less, I do realise that
    the 22:52 service from London Victoria to Swanley is crowded.

    Also, you have suggested that extra carriages added to this
    service may also help with this issue. I can inform you that
    every piece of train stock we have is deployed on our network
    and I can assure you that we are deploying what carriages we
    have as equally as possible.

    However, I can inform you that when planning the timetable, we
    use information from Customer Service Reports and work with
    Transport for London and user groups, to decide which services
    will best suit passengers’ needs. Considering this, I have
    passed your comments regarding the timetable alteration to the
    Train Planning department. They will review your comments and
    keep them in mind when changes are made to the timetables in
    December, with further essential changes made in May or June. I
    therefore, hope you will notice an improvement on this service
    soon.

    Once again, please accept my apologies for the crowded
    conditions you have experienced and thank you for taking the
    time to contact us.

    Yours sincerely

    Benjamin Ward

    Customer Relations Officer

    Southeastern

    ***Your feedback is important to us, so we would be grateful for
    a minute of your time to complete our contact handling survey.
    Please click on the link below.***

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    Please do not reply to this email. We are unable to respond to
    emails we receive at this address. If you’d like to email us
    another question or comment please use our email contact
    webform:

    Disclaimer

    This e-mail and any attachments (together "this E-mail") are
    strictly confidential and intended solely for use by the
    individual or entity to whom they are addressed. Unauthorised
    use of this E-mail (including disclosure, copying and printing
    for any reason) is strictly prohibited.

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    Please visit our website at: www.southeasternrailway.co.uk

    London & South Eastern Railway Limited is a company registered in England (No.04860660). 
    Registered office: 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.

Comment
  • started 31 August 2011
  • supporters 1
Train route between London Victoria and Swanley operated by Southeastern
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