I am out of the office on annual leave until 6 September. Please contact another member of the customer relations team if your enquiry is urgent. Otherwise I will reply to your email upon my return.
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Thank you

Southeastern Customer Relations

PO Box 63428, London, SE1P 5FD

Tel: 0845 000 2222

www.southeasternrailway.co.uk

Mr Andrew Campbell

[add a 10:30pm service from London Victoria to Faversham email]

Ref: 501663 / 260393

14 September 2011

Dear Mr Campbell

Thank you for your website comment which we received on 6
September.

I understand that you have experienced crowded conditions on the
22:52 service from London Victoria to Swanley. Please accept my
apologies for any inconvenience that you have been caused.

Firstly, you have mentioned that the introduction of another
service on this line after 10pm may help alleviate the
congestion on the 22:52 service. Having investigated this matter
further, I can inform you that there is a service at 22:13 from
London Victoria to Swanley. Never the less, I do realise that
the 22:52 service from London Victoria to Swanley is crowded.

Also, you have suggested that extra carriages added to this
service may also help with this issue. I can inform you that
every piece of train stock we have is deployed on our network
and I can assure you that we are deploying what carriages we
have as equally as possible.

However, I can inform you that when planning the timetable, we
use information from Customer Service Reports and work with
Transport for London and user groups, to decide which services
will best suit passengers’ needs. Considering this, I have
passed your comments regarding the timetable alteration to the
Train Planning department. They will review your comments and
keep them in mind when changes are made to the timetables in
December, with further essential changes made in May or June. I
therefore, hope you will notice an improvement on this service
soon.

Once again, please accept my apologies for the crowded
conditions you have experienced and thank you for taking the
time to contact us.

Yours sincerely

Benjamin Ward

Customer Relations Officer

Southeastern

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