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“Please help me persuade First Great Western Railway to add carriages to 1644 Penzance to Exeter/Newton Abbott ” – colin telford


colin telford

Crazy in 21 Century

Problem History

  • 1 colin telford reported the issue on FixMyTransport. close 20:00 30 Aug 2011
  • 2 colin telford wrote to First Great Western Railway close 20:00 30 Aug 2011

    Here is the letter that colin telford wrote.

    Bursting to seams 2 carriage trains ..unable to get off at truro

    1644 Penzance to Exeter/Newton Abbott
    During Summer this train of 2 Carriges is filled with hundreds of Devon Holidaymakers on daytrips to St Ives returning.
    Many people are trapped on the train and unable to exit at stations.
    After Truro the situation is even worse!
    First Great Western Staff are sympathetic but note have been trying to sort out for years.
    Station police at Truro seem oblivious as they are force packed into 30/40 year old trains in conditions a thirld world country would be ashamed of.

    I have been insulted as a season ticket holder for asking the ajoining seat to please excuse me as I need to get off at Truro.
    I have seen an Invalid denied exit from the train at Truroas she was unable to exert enough force to stand up and force her way to the door as it was totally jammed!

  • 3 First Group Response responded to colin telford close 20:09 30 Aug 2011
    Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [email address]
  • 4 FGW Customer Relations responded to colin telford close 23:51 09 Sep 2011
    First Great Western
    Customer Services Team
    PL4 6ZZ

    Tel: 08457 000 125
    Fax: 08456 008 363
    [First Great Western Railway problem reporting email]

    Ref: FGW 6164021

    Dear Mr Telford

    Thank you for your recent correspondence. I am sorry for the delay in replying to you.

    I am sorry that you are disappointed with our 16:44 service from Penzance. This service is the service to Exeter St Davids and is usually formed by a 2-car diesel multiple unit.

    This service is sandwiched between the 16:00 and the 17:39 departures for London Paddington, which are always formed by a full 8 coach High Speed Train.

    Although we know in advance from the booking system how many customers are booked onto a particular train, we cannot know how many customers holding walk on fares will travel on a given service. A seat reservation is the only way we can guarantee a seat and there is no legal limit to the number of passengers any one train can carry.

    Rolling stock availability is a major challenge for all UK Train Operating Companies at present and simply buying or leasing more in is not as straightforward as it sounds. We are discussing various capacity improvements with the DfT but in the meantime will continue to monitor the loadings of our trains and carry on matching our available resources to demand as best we can.

    Thank you once again for contacting First Great Western and for allowing me the opportunity to explain.

    Yours sincerely

    Mark Webber
    Customer Relations Senior Officer

    *** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

    First Great Western Limited. Registered in England & Wales No. 05113733.
    Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:-
  • started 30 August 2011
  • supporters 1
Train route between Penzance and Truro operated by Crosscountry, First Great Western Railway
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