Crazy in 21 Century
- 1 colin telford reported the issue on FixMyTransport. close 20:00 30 Aug 2011
colin telford wrote to First Great Western Railway
20:00 30 Aug 2011
Here is the letter that colin telford wrote.
Bursting to seams 2 carriage trains ..unable to get off at truro
1644 Penzance to Exeter/Newton Abbott
During Summer this train of 2 Carriges is filled with hundreds of Devon Holidaymakers on daytrips to St Ives returning.
Many people are trapped on the train and unable to exit at stations.
After Truro the situation is even worse!
First Great Western Staff are sympathetic but note have been trying to sort out for years.
Station police at Truro seem oblivious as they are force packed into 30/40 year old trains in conditions a thirld world country would be ashamed of.
I have been insulted as a season ticket holder for asking the ajoining seat to please excuse me as I need to get off at Truro.
I have seen an Invalid denied exit from the train at Truroas she was unable to exert enough force to stand up and force her way to the door as it was totally jammed!
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First Great Western
Customer Services Team
Tel: 08457 000 125
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[First Great Western Railway problem reporting email]
Ref: FGW 6164021
Dear Mr Telford
Thank you for your recent correspondence. I am sorry for the delay in replying to you.
I am sorry that you are disappointed with our 16:44 service from Penzance. This service is the service to Exeter St Davids and is usually formed by a 2-car diesel multiple unit.
This service is sandwiched between the 16:00 and the 17:39 departures for London Paddington, which are always formed by a full 8 coach High Speed Train.
Although we know in advance from the booking system how many customers are booked onto a particular train, we cannot know how many customers holding walk on fares will travel on a given service. A seat reservation is the only way we can guarantee a seat and there is no legal limit to the number of passengers any one train can carry.
Rolling stock availability is a major challenge for all UK Train Operating Companies at present and simply buying or leasing more in is not as straightforward as it sounds. We are discussing various capacity improvements with the DfT but in the meantime will continue to monitor the loadings of our trains and carry on matching our available resources to demand as best we can.
Thank you once again for contacting First Great Western and for allowing me the opportunity to explain.
Customer Relations Senior Officer
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