Description
katie Love
The train in which I catch in the morning is always one of the busiest trains of the day and yet arriva trains wales after previous complaints from a number of travellers that catch the same train as myself, still ignore what we say about the train being over crowded and that more carriages should be added to that particular train. I have seen trains in the middle of the day with four carriages and yet the train is empty. It is absolutly ridiculous that people should have to pay for a most uncomfortable journey. Not something you would like to start your working day off with! I feel something should be done. Things should be revised to higher the standards of train service. Whether you have done emergency break tests and have past the health and safety for over crowded trains which I find it hard to believe,I think a bad accident could happen if this situation is left to continues on the train.
Problem History
- 1 katie Love reported the issue on FixMyTransport. close 14:08 06 Sep 2012 #
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2
katie Love wrote to Arriva Trains Wales
close
14:08 06 Sep 2012
#
Here is the letter that katie Love wrote.
over crowded trains
The train in which I catch in the morning is always one of the busiest trains of the day and yet arriva trains wales after previous complaints from a number of travellers that catch the same train as myself, still ignore what we say about the train being over crowded and that more carriages should be added to that particular train. I have seen trains in the middle of the day with four carriages and yet the train is empty. It is absolutly ridiculous that people should have to pay for a most uncomfortable journey. Not something you would like to start your working day off with! I feel something should be done. Things should be revised to higher the standards of train service. Whether you have done emergency break tests and have past the health and safety for over crowded trains which I find it hard to believe,I think a bad accident could happen if this situation is left to continues on the train.
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Thank you for contacting Arriva Trains Wales. Your message has
been received and assigned the reference number ATW-120906-881.
Our usual target response time is ten working days, and we aim
to provide you with a full reply within this timescale. If you
have any queries in connection with your case, then please
contact us on 08456 061 660. We're open between 8am and 8pm
Mondays to Saturdays, or 11am until 8pm on Sundays.
Please note that our role is primarily to investigate and
respond to comments, complaints and suggestions regarding Arriva
Trains Wales services. If you are planning a journey and need to
find out times and fares, or to check if there is any disruption
to services, please visit [1]www.arrivatrainswales.co.uk
or [2]www.nationalrail.co.uk.
Yours Sincerely
Customer Relations
Arriva Trains Wales
Diolch am gysylltu â Threnau Arriva Cymru. Mae’ch neges wedi
cael ei derbyn a rhoddwyd iddi’r rhif cyfeirnod ATW-120906-881.
Deg diwrnod gwaith yw’r amser ymateb rydym yn anelu ato fel
arfer, a’n nod yw rhoi ateb llawn i chi cyn pen y cyfnod hwn. Os
oes gennych unrhyw ymholiadau ynglŷn â’ch achos, cysylltwch â ni
ar 08456 061 660. Rydym ar agor rhwng 8am ac 8pm o ddydd Llun i
ddydd Sadwrn, neu rhwng 11am ac 8pm ar ddyddiau Sul.
Nodwch mai ein swyddogaeth yn bennaf yw ymchwilio ac ymateb i
sylwadau, cwynion ac awgrymiadau am wasanaethau Trenau Arriva
Cymru. Os ydych chi’n cynllunio taith ac angen cael amserau a
chostau tocynnau, neu holi a oes unrhyw darfu ar wasanaethau,
ewch i [3]www.arrivatrainswales.co.uk
neu [4]www.nationalrail.co.uk.
Yn gywir
Cysylltiadau Cwsmeriaid
Trenau Arriva Cymru
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References
Visible links
1. http://www.arrivatrainswales.co.uk/
2. http://www.nationalrail.co.uk/
3. http://www.arrivatrainswales.co.uk/
4. http://www.nationalrail.co.uk/ -
Link: [1]File-List
Link: [2]Edit-Time-Data
Link: [3]themeData
Link: [4]colorSchemeMapping
25 September 2012
Your Case Reference: ATW-120906-881
Dear Madam
Thank you for your e-mail which has been received via
FixmyTransport.com.
Receiving feedback from our customers is important to us, and I
am grateful for you taking time to report these issues. However,
we would ask any customer wishing to log an issue with us to
make direct contact with us, rather than submit it to us via a
third party.
Our e-mail address is
[email address].
We look forward to hearing from you in due course.
Yours sincerely
Jeff Ireland
Customer Relations Advisor
Arriva Trains Wales
Tel 08456 061 660
E-mail [email address]
Web www.arrivatrainswales.co.uk
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References
Visible links
1. file:///tmp/2b349709-b979-428c-af28-d81e947597d9_files/filelist.xml
2. file:///tmp/2b349709-b979-428c-af28-d81e947597d9_files/editdata.mso
3. file:///tmp/2b349709-b979-428c-af28-d81e947597d9_files/themedata.thmx
4. file:///tmp/2b349709-b979-428c-af28-d81e947597d9_files/colorschememapping.xml
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