Description
Marcus Kingwell
I and three friends used this route in May this year, with our bicycles, to start the Coast to Coast cycle route in Whitehaven. Your policy is to only allow two bicycles per carriage, giving a total of four bike spaces on this two-car train. However, 10 cyclists wished to use the train on this occasion - a common occurrence given the popularity of the C2C cycle route.
Given that the train in question - the 0744 on a Saturday morning - carried no more than 10 passengers who were not cyclists, can I suggest that the policy is relaxed on this early, off-peak train, to permit a greater number of cycles. I am sure this can be done without any modifications, as the bikes would cause no more obstruction than large items of luggage or wheelchairs.
Problem History
- 1 Marcus Kingwell reported the issue on FixMyTransport. close 12:55 09 Sep 2011 #
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2
Marcus Kingwell wrote to Northern Rail
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12:55 09 Sep 2011
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Here is the letter that Marcus Kingwell wrote.
Cycle provision on Carlisle to Whitehaven route
I and three friends used this route in May this year, with our bicycles, to start the Coast to Coast cycle route in Whitehaven. Your policy is to only allow two bicycles per carriage, giving a total of four bike spaces on this two-car train. However, 10 cyclists wished to use the train on this occasion - a common occurrence given the popularity of the C2C cycle route.
Given that the train in question - the 0744 on a Saturday morning - carried no more than 10 passengers who were not cyclists, can I suggest that the policy is relaxed on this early, off-peak train, to permit a greater number of cycles. I am sure this can be done without any modifications, as the bikes would cause no more obstruction than large items of luggage or wheelchairs.
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Dear Customer
Customer Relations
Case Reference: NR/223205
Thank you for taking the time to contact Northern, the train
company serving commmunities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
Kind regards
Customer Relations Officer
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Myf Nixon commented
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13:58 09 Sep 2011
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Good luck Marcus, this sounds reasonable to me - let's see what Northern Rail think though.
anorakadmin -
[Allow more bikes on trains email]
Northern Rail 223205
15 September 2011
Our Reference NR/ 223205
Dear [Allow more bikes on trains email]
Thank you for your e-mail, which I received recently.
Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].
Yours sincerely
Terry Sheppard
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
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Marcus Kingwell commented
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22:01 26 Jan 2012
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Completely useless standard response from Northern Rail. I don't believe they have done anything.
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7
Paul Hollinghurst commented
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22:20 26 Jan 2012
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Marcus,
Nothern appear to have a policy of sending out this standard response to issues raised through FixMyTransport. If you need more inforamtion it looks as if you will need to contact them directly using the contact inforamtion in their reply.
If you find out more do please do come back and update us on any progress you've made.
Paul (FixMyTransport Volunteer)
anorakadmin
Problem Reporter
