“Please help me persuade Northern Rail to allow more bikes on trains” – Marcus Kingwell

Description

Marcus Kingwell

I and three friends used this route in May this year, with our bicycles, to start the Coast to Coast cycle route in Whitehaven. Your policy is to only allow two bicycles per carriage, giving a total of four bike spaces on this two-car train. However, 10 cyclists wished to use the train on this occasion - a common occurrence given the popularity of the C2C cycle route.
Given that the train in question - the 0744 on a Saturday morning - carried no more than 10 passengers who were not cyclists, can I suggest that the policy is relaxed on this early, off-peak train, to permit a greater number of cycles. I am sure this can be done without any modifications, as the bikes would cause no more obstruction than large items of luggage or wheelchairs.

Problem History

  • 1 Marcus Kingwell reported the issue on FixMyTransport. close 12:55 09 Sep 2011
  • 2 Marcus Kingwell wrote to Northern Rail close 12:55 09 Sep 2011

    Here is the letter that Marcus Kingwell wrote.

    Cycle provision on Carlisle to Whitehaven route

    I and three friends used this route in May this year, with our bicycles, to start the Coast to Coast cycle route in Whitehaven. Your policy is to only allow two bicycles per carriage, giving a total of four bike spaces on this two-car train. However, 10 cyclists wished to use the train on this occasion - a common occurrence given the popularity of the C2C cycle route.
    Given that the train in question - the 0744 on a Saturday morning - carried no more than 10 passengers who were not cyclists, can I suggest that the policy is relaxed on this early, off-peak train, to permit a greater number of cycles. I am sure this can be done without any modifications, as the bikes would cause no more obstruction than large items of luggage or wheelchairs.

  • 3 Customer Relations responded to Marcus Kingwell close 13:00 09 Sep 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/223205

    Thank you for taking the time to contact Northern, the train
    company serving commmunities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Myf Nixon commented close 13:58 09 Sep 2011

    Good luck Marcus, this sounds reasonable to me - let's see what Northern Rail think though.

    anorak
    admin
  • 5 Northern Rail responded to Marcus Kingwell close 14:49 15 Sep 2011
    [Allow more bikes on trains email]
    Northern Rail 223205

    15 September 2011

    Our Reference NR/ 223205

    Dear [Allow more bikes on trains email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Yours sincerely

    Terry Sheppard
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

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  • 6 Marcus Kingwell commented close 22:01 26 Jan 2012

    Completely useless standard response from Northern Rail. I don't believe they have done anything.

  • 7 Paul Hollinghurst commented close 22:20 26 Jan 2012

    Marcus,
    Nothern appear to have a policy of sending out this standard response to issues raised through FixMyTransport. If you need more inforamtion it looks as if you will need to contact them directly using the contact inforamtion in their reply.
    If you find out more do please do come back and update us on any progress you've made.
    Paul (FixMyTransport Volunteer)

    anorak
    admin
Comment
  • started 9 September 2011
  • supporters 4
Train route between Carlisle and Whitehaven operated by Northern Rail
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