Description
Rachael Brown
Dear Northern Rail,
I am contacting you today to suggest an alteration in your morning train service from Doncaster to Sheffield …
I live in Sprotbrough and have been using the bus and train services since February 2nd. Unless I catch the 07:55am train to Reading which arrives in Sheffield at 08:20am, it is impossible to arrive before 9am and I don’t understand why there is a 40 minute gap in peak hours?
3 consecutive trains arrive into Sheffield station AFTER 9am, so isn’t there a possibility to take your 08:25 service from Doncaster backwards a bit to break up that cluster? Platform 3A is free for 30 minutes before the 08:25 arrives, but I’m sure it’s a bit more complicated than that.
I fully understand how difficult calculating the train grid is whilst considering all aspects, so please accept my criticism as a constructive one to try and improve your efficient services. I would really like to take this matter further to try and figure out a solution and increase the amount of people who use South Yorkshire public transport. I am not the only commuter from Doncaster to Sheffield which feels strongly about this and I would really like to continue using public transport.
I look forward to hearing back from you and thank you for your time.
Kind regards,
…………………………
Rachael Brown
Problem History
- 1 Rachael Brown reported the issue on FixMyTransport. close 21:56 08 Feb 2012 #
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2
Rachael Brown wrote to Northern Rail
close
21:56 08 Feb 2012
#
Here is the letter that Rachael Brown wrote.
Arriving into Sheffield from Doncaster before 9am? - peak time!
Dear Northern Rail,
I am contacting you today to suggest an alteration in your morning train service from Doncaster to Sheffield …
I live in Sprotbrough and have been using the bus and train services since February 2nd. Unless I catch the 07:55am train to Reading which arrives in Sheffield at 08:20am, it is impossible to arrive before 9am and I don’t understand why there is a 40 minute gap in peak hours?
3 consecutive trains arrive into Sheffield station AFTER 9am, so isn’t there a possibility to take your 08:25 service from Doncaster backwards a bit to break up that cluster? Platform 3A is free for 30 minutes before the 08:25 arrives, but I’m sure it’s a bit more complicated than that.
I fully understand how difficult calculating the train grid is whilst considering all aspects, so please accept my criticism as a constructive one to try and improve your efficient services. I would really like to take this matter further to try and figure out a solution and increase the amount of people who use South Yorkshire public transport. I am not the only commuter from Doncaster to Sheffield which feels strongly about this and I would really like to continue using public transport.
I look forward to hearing back from you and thank you for your time.
Kind regards,
…………………………Rachael Brown
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Dear Customer
Customer Relations
Case Reference: NR/245417
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
Kind regards
Customer Relations Officer
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