Description
Ben Whitehouse
This service was overcrowded and many passengers were unable to get onto the train due to the service being two carriages instead of four.
Can you explain why this was a two carriage service rather than four?
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Problem History
- 1 Ben Whitehouse reported the issue on FixMyTransport. close 12:24 18 Oct 2012 #
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2
Ben Whitehouse wrote to London Midland
close
12:24 18 Oct 2012
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Here is the letter that Ben Whitehouse wrote.
18th October 2012- Two Carriage Service from Shrewsbury to Birmingham New Street
This service was overcrowded and many passengers were unable to get onto the train due to the service being two carriages instead of four.
Can you explain why this was a two carriage service rather than four?
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4
Emma Kasprzak commented
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12:36 18 Oct 2012
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This affects a lot of people in Shropshire and South Staffordshire. When trains are overcrowded and you can't get on as a season ticket holder you are left paying for a service you cannot use.
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Dear Mr Whitehouse,
Thank you for your e-mail regarding the short-forming of our 07:14
Shrewsbury to Birmingham New Street service on 18 October 2012.
I would firstly like to offer my sincere apologies for the crowding
on-board the train that morning. The service in question is booked to be
formed of two of our Class 170 2-car trains. Regrettably on the 18 October
we had three of these trains unserviceable at Tyseley Depot in Birmingham,
two with defects and one receiving an examination. Our fleet schedules are
created with an understanding that a certain number of sets will be out of
use; in fact we can operate a fully-formed weekday service of Class 170
trains with two being out of use. Of course on this date three were
unusable, and as no suitable alternative units were available, we were left
with no other option other than short-forming one train diagram during the
day.
The second 2-car train that provides important extra capacity to the 07:14
from Shrewsbury only forms one additional service before stepping down for
the day. In view of this our Fleet team decided to shorten this train, as
against one that is due to be in service for full duration of the day, as
doing so would clearly inconvenience a disproportionate amount of
customers. Nevertheless I can fully appreciate the discomfort that you and
your fellow commuters encountered that morning and I would like to offer my
sincere apologies once more.
Having looked at the formation of this train for the last working week (22
October to 26 October inclusive) I'm pleased to note that the service
operated to its full compliment of 4 coaches on each morning. We of course
do all we can to keep our services to their correct formation and I do hope
that this is shown in your forthcoming journeys with us.
Thank you once again for your e-mail.
Yours sincerely,
Dennis Taplin
Customer Relations Advisor
London Midland, P O Box 4323, Birmingham, B2 4QT
Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com
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