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“Please help me persuade National Rail to (and others) integrate rail & coach to deliver later services to Scotland ” – Dave H

Description

Dave H

An early apology to National Rail (NRES) just like your website has a rigid template I cannot get FMT's system to allow me to put the right detail in.

This is a feature which illustrates a lack of integration between Virgin Trains, and sister companies Megabus, Scottish Citylink, and Western Scottish, plus National Express Coaches, Cross Country Trains, East Coast Railways, plus a weakness in the limited operating hours for telephone services - DfT Journey Planner, Megabus, National Express, and problems with some websites when trying to get a response with a weak 3g connection - oh and the issue potentially extends to NRES National Rail website and their Trainline-based suite.

In failing to connect the train operators are often costing themselves dearly in providing taxis etc for getting delayed passengers to final destinations and a huge PR and service gain in providing later departures for London-Scotland travel.

Combining a late departing coach service from Preston or Newcastle to Glasgow or Edinburgh, especially on a Saturday, with quite early termination of train services North of these points to allow engineering work to take place. By train it can be up to 16 hours between the last rail service and the first arrival times on Sunday. But by switching over to a coach for the last leg you get a greater selection of services.

Many of the coach services on a Saturday night are lightly loaded, as they run the same timetables all week, with busiest trips on Friday and Sunday nights, but passengers also get off at Preston, and Newcastle, vacating seats for a second passenger to fill.

Can we raise awareness of this handy connection and make Rail operators aware of a way they can get closer to delivering that 7-day railway.

Ways to fix this will be for VT at Preston not to ignore the coach services (and likewise to EC/XC on the East Coast), and for DfT to work towards better coverage for their Journey Planner phone service. Plus of course the passengers to be aware of this, and the new Franchises for EC and WC to actually include the option to deliver later and earlier train services by combining coach and rail services.

Problem History

  • 1 Dave H reported the issue on FixMyTransport. close 04:11 09 Jan 2012
  • 2 Dave H wrote to National Rail close 04:11 09 Jan 2012

    Here is the letter that Dave H wrote.

    Missed last connection - this is not a complaint & the operators & end points cannot be set correctly

    An early apology to National Rail (NRES) just like your website has a rigid template I cannot get FMT's system to allow me to put the right detail in.

    This is a feature which illustrates a lack of integration between Virgin Trains, and sister companies Megabus, Scottish Citylink, and Western Scottish, plus National Express Coaches, Cross Country Trains, East Coast Railways, plus a weakness in the limited operating hours for telephone services - DfT Journey Planner, Megabus, National Express, and problems with some websites when trying to get a response with a weak 3g connection - oh and the issue potentially extends to NRES National Rail website and their Trainline-based suite.

    In failing to connect the train operators are often costing themselves dearly in providing taxis etc for getting delayed passengers to final destinations and a huge PR and service gain in providing later departures for London-Scotland travel.

    Combining a late departing coach service from Preston or Newcastle to Glasgow or Edinburgh, especially on a Saturday, with quite early termination of train services North of these points to allow engineering work to take place. By train it can be up to 16 hours between the last rail service and the first arrival times on Sunday. But by switching over to a coach for the last leg you get a greater selection of services.

    Many of the coach services on a Saturday night are lightly loaded, as they run the same timetables all week, with busiest trips on Friday and Sunday nights, but passengers also get off at Preston, and Newcastle, vacating seats for a second passenger to fill.

    Can we raise awareness of this handy connection and make Rail operators aware of a way they can get closer to delivering that 7-day railway.

    Ways to fix this will be for VT at Preston not to ignore the coach services (and likewise to EC/XC on the East Coast), and for DfT to work towards better coverage for their Journey Planner phone service. Plus of course the passengers to be aware of this, and the new Franchises for EC and WC to actually include the option to deliver later and earlier train services by combining coach and rail services.

  • 3 National Rail responded to Dave H close 04:19 09 Jan 2012
    Thank you for your enquiry. This has been passed to our Customer Relations Team who will endeavour to reply to you within 24 hours. Please take a note of your email identification number 1/20120109/89882. Thank you for contacting National Rail Enquiries.
  • 4 National Rail responded to Dave H close 15:36 09 Jan 2012
    Sent Date: 9/1/2012 16:48:11

    Dear Sir/Madam

    Thank you for your email.

    I am unable to ascertain the issue you are looking to highlight.
    I would be grateful if you could provide me with the exact
    comment that you want to make so that I can forward it to the
    relevant team.

    I await your response and thank you for contacting National Rail
    Enquiries.

    Regards

    Vikram Chaubey

    Customer Relations

    National Rail Enquiries

    [1][email address]

    ----------------------------------------------------------------

    Dear National Rail,

    An early apology to National Rail (NRES) just like your website
    has

    a rigid template I cannot get FMT’s system to allow me to put
    the

    right detail in.

    This is a feature which illustrates a lack of integration
    between

    Virgin Trains, and sister companies Megabus, Scottish Citylink,
    and

    Western Scottish, plus National Express Coaches, Cross Country

    Trains, East Coast Railways, plus a weakness in the limited

    operating hours for telephone services - DfT Journey Planner,

    Megabus, National Express, and problems with some websites when

    trying to get a response with a weak 3g connection - oh and the

    issue potentially extends to NRES National Rail website and
    their

    Trainline-based suite.

    In failing to connect the train operators are often costing

    themselves dearly in providing taxis etc for getting delayed

    passengers to final destinations and a huge PR and service gain
    in

    providing later departures for London-Scotland travel.

    Combining a late departing coach service from Preston or
    Newcastle

    to Glasgow or Edinburgh, especially on a Saturday, with quite
    early

    termination of train services North of these points to allow

    engineering work to take place. By train it can be up to 16
    hours

    between the last rail service and the first arrival times on

    Sunday. But by switching over to a coach for the last leg you
    get a

    greater selection of services.

    Many of the coach services on a Saturday night are lightly
    loaded,

    as they run the same timetables all week, with busiest trips on

    Friday and Sunday nights, but passengers also get off at
    Preston,

    and Newcastle, vacating seats for a second passenger to fill.

    Can we raise awareness of this handy connection and make Rail

    operators aware of a way they can get closer to delivering that

    7-day railway.

    Ways to fix this will be for VT at Preston not to ignore the
    coach

    services (and likewise to EC/XC on the East Coast), and for DfT
    to

    work towards better coverage for their Journey Planner phone

    service. Plus of course the passengers to be aware of this, and
    the

    new Franchises for EC and WC to actually include the option to

    deliver later and earlier train services by combining coach and

    rail services.

    ------------------

    Here is some information from FixMyTransport about the location
    of

    this issue:

    Location name: Train route between Glasgow Central Low Level and

    London Euston

    ----------

    To view a map of the precise location of this problem, or to

    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

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    Dave H and will be published online. This message was sent via

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    References

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Comment
  • started 9 January 2012
  • supporters 1
Train route between Glasgow Central Low Level and London Euston operated by National Rail
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