Thank you for contacting us.

This is an automated email, confirming that we have received
your email. Please do not respond to this message.

We aim to respond to all emails within 20 working days. If your
enquiry is urgent or you are due to travel in the next few days,
please contact us on 0845 000 8000 (08:30-18:15 Mon-Fri,
09:00-16:00 Sat, closed Sundays).

Regards

Customer Relations
Virgin Trains

*************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in the e-mail are those of the individual
and not necessarily those of Virgin Trains or affiliated
Companies.

Thank you
[1][email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and Wales (number 3007940) whose registered office is at
The School House, 50 Brook Green. London. W6 7RR
*************************************************************************

________________________________  
****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

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Dear Sir/Madam,

Thank you for your email which we received on 17/10/2012 09:25.
Your comments have been entered into our case management system
under reference VT-0121017-2VG and we will respond to you as
soon as possible.

We would be grateful if you would provide the information listed
below by replying to this email. This will help us to process
your enquiry, or complaint more quickly.

There is no need to reply if you included this information in
your original email.

1) Your full address, in case we need to send you a reply by
post;

2) A scan or photo of your tickets, or some other proof of
purchase for them (e.g. a copy of the email confirmation for
your booking).

We aim to reply to all emails within 20 working days. If it is
an urgent matter you may wish to give us a call on 0845 000 8000
(Mon-Fri 08:30-18:15, Sat 09:00-16:00, closed Sundays, Christmas
Day and Boxing Day) quoting the above reference.

Regards

Virgin Trains Customer Relations Team

----------------------------------------------------------------

****************************************************************************************
The information in this email is confidential and/or privileged
and intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you must not
read, use, copy, print or disseminate the information - please
advise the originator immediately by reply e-mail and delete it.
Although this email and any attachments are believed to be free
of any virus, or any other defect which might affect any
computer or IT system into which they are received and opened,
it is the responsibility of the recipient to ensure that they
are virus free and no responsibility is accepted by Virgin
Trains for any loss or damage arising in any way from receipt or
use thereof.

Any opinions expressed in this email message are those of the
sender and do not represent those of Virgin Trains or affiliated
Companies in any way and reliance should not be placed upon its
contents. Unless otherwise stated this email message is not
intended to be contractually binding. Where an Agreement exists
between our respective companies and there is conflict between
the contents of this email message and the Agreement then the
terms of that Agreement shall prevail

Thank you

[email address]

Virgin Trains is the trading name for West Coast Trains Limited
(a subsidiary of Virgin Rail Group Ltd), a company registered in
England and
Wales (number 3007940) whose registered office is at The School
House, 50 Brook Green. London. W6 7RR
****************************************************************************************

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