“Please help me persuade Transport for London to bus drivers who are polite please” – D O'Connor

Description

D O'Connor

One of the W5 drivers is very aggressive and rude to passengers (personally observed on 2 separate occasions) - shouting "get off and walk", "shut up" repeatedly and other comments. Quite extraordinary behaviour for someone employed to drive children around - my children use this bus route every day.

I will write a more detailed email with the driver's number etc so he can be dealt with appropriately.

Problem History

  • 1 D O'Connor reported the issue on FixMyTransport. close 11:35 11 May 2012
  • 2 D O'Connor wrote to Transport for London close 11:35 11 May 2012

    Here is the letter that D O'Connor wrote.

    W5 driver inappropriate behaviour

    One of the W5 drivers is very aggressive and rude to passengers (personally observed on 2 separate occasions) - shouting "get off and walk", "shut up" repeatedly and other comments. Quite extraordinary behaviour for someone employed to drive children around - my children use this bus route every day.

    I will write a more detailed email with the driver's number etc so he can be dealt with appropriately.

  • 3 [email address] responded to D O'Connor close 11:40 11 May 2012
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

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    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 D O'Connor commented close 20:45 02 Jul 2012

    Have heard nothing - no reply or acknowledgement of email.

  • 5 Myf Nixon commented close 11:57 04 Jul 2012

    Hello,

    FixMyTransport Admin here. I am sorry to hear that you have heard nothing back since the automatic response on 11th May.

    TfL have a very good track record of replying to complaints via FixMyTransport, but they do occasionally seem to experience large backlogs, meaning that replies aren't seen for several weeks.

    If you would like to give TfL a nudge, please make sure you are logged in (top right of the webpage) and then click on the 'reply to this message by email' button at the foot of comment 3 (TfL's auto-reply).

    Good luck!

    anorak
    admin
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  • started 11 May 2012
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