Description
Adam Michael Smith
I am 17 year old student travelling 20 minutes to alton and back five days a week (200 mins approx). I pay £5.70 a day which works out around £1,000 for college travel per year. I have used south west trains last year, and now i am in my last year of college. I struggle to pay for the train every week as it is, and now the dust (which i am allergic to) is getting worse! if you give any seat on the train a strong pat/sit on it, hundreds of dust particles come flying out, irritating and itchy my nasal passages, eyes and skin. I even took a look under the seat covers, and the sponge padding is BLACK! This is my preferred method of transport but I can not take the dust anymore, especially for the amount I pay, is there any way I can get money off or this problem fixed?!
Sincerely,
Adam Smith
Problem History
- 1 Adam Michael Smith reported the issue on FixMyTransport. close 14:57 12 Sep 2012 #
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2
Adam Michael Smith wrote to South West Trains
close
14:57 12 Sep 2012
#
Here is the letter that Adam Michael Smith wrote.
Dust Dust Dust!!
I am 17 year old student travelling 20 minutes to alton and back five days a week (200 mins approx). I pay £5.70 a day which works out around £1,000 for college travel per year. I have used south west trains last year, and now i am in my last year of college. I struggle to pay for the train every week as it is, and now the dust (which i am allergic to) is getting worse! if you give any seat on the train a strong pat/sit on it, hundreds of dust particles come flying out, irritating and itchy my nasal passages, eyes and skin. I even took a look under the seat covers, and the sponge padding is BLACK! This is my preferred method of transport but I can not take the dust anymore, especially for the amount I pay, is there any way I can get money off or this problem fixed?!
Sincerely,
Adam Smith
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4
Peter Dixon commented
close
22:13 12 Sep 2012
#
Hello Adam
FixMyTransport Volunteer here
I am really sorry to say this but sadly South West Trains have chosen to not use FixMyTransport to engage its passengers. Sadly, you will need to use one of the alternative options listed on the following page that I have linked to below.
http://www.southwesttrains.co.uk/contact-us.aspx
I am sorry for this inconvenience.
Kind regards
anorakadmin -
Fixmytransport.Com
Stagecoach South Western Trains
Customer Service Centre
Overline House, Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072 8187
email [South West Trains problem reporting email]
[Clean the years worth of dust from the seats! email]
Our ref:1697866
14 September 2012
Dear Sirs
Thank you for your contact regarding our services. We do welcome feedback
from our
customers and have established a full range of media channels to enable
direct contact
with our customer relations team.
A webform on our website at www.southwesttrains.co.uk
By email to [South West Trains problem reporting email]
By post to –
South West Trains Customer Relations,
Overline House, Blechynden Terrace,
Southampton. SO15 1GW.
By telephone 0845 6000 650 option 4
There are also established representative bodies which deal with unresolved
complaints
from our passengers.
For the London Area the organisation is London Travelwatch
www.londontravelwatch.org.uk
For the remainder of our area the organisation is Passenger Focus
www.passengerfocus.org.uk
In order to guarantee a full and consistent response to the concerns
raised, would you
please advise our customer to use one of our established methods of contact.
Regards
Jan Ledbyrne
Stagecoach South Western Trains -
6
Adam Michael Smith commented
close
13:23 15 Sep 2012
#
Thankyou, I have used the link that you have given me, now just waiting on a reply!
thanks for your helpAdam.
Problem Reporter
