FixMyTransport: cut back the weeds at St Neots station

Description

Ganesh Sittampalam

The weeds on the path leading from the station to the Pelican crossing on Hawkesden Road are overgrown and starting to block the path.

Comment

Problem History

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1 Ganesh Sittampalam reported the issue on FixMyTransport. close 20:35 25 Jun 2012 #
2 Ganesh Sittampalam wrote to First Capital Connect close 20:35 25 Jun 2012 #

Here is the letter that Ganesh Sittampalam wrote.

Overgrown weeds

The weeds on the path leading from the station to the Pelican crossing on Hawkesden Road are overgrown and starting to block the path.
3 First Group Response responded to Ganesh Sittampalam close 20:43 25 Jun 2012 #

Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[First Capital Connect problem reporting email]

Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[First Capital Connect problem reporting email]
4 FCC Customer Relations responded to Ganesh Sittampalam close 23:49 29 Jun 2012 #

FREEPOST RRBR-REEJ-KTKY
Customer Relations
First Capital Connect
PO Box 443
Plymouth
PL4 6WP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk

Ref: 6614941

Dear Ganesh Sittampalam

Thank you for getting in touch about overgrown vegetation at St Neots station.

We are committed to maintaining high standards at all of our stations and I am sorry that we did not meet your expectations when you travelled.

I do appreciate you bringing this matter to our attention and I have forwarded your comments about the weeds at St Neots to our Stations Manager for their attention and action.

Thank you again for contacting us.

Yours sincerely

Lewis Gale
Customer Relations Advisor

Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

First Capital Connect Limited. Registered in England & Wales No. 05281077.
Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

FREEPOST RRBR-REEJ-KTKY
Customer Relations
First Capital Connect
PO Box 443
Plymouth
PL4 6WP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk

Ref: 6614941

Dear Ganesh Sittampalam

Thank you for getting in touch about overgrown vegetation at St Neots station.

We are committed to maintaining high standards at all of our stations and I am sorry that we did not meet your expectations when you travelled.

I do appreciate you bringing this matter to our attention and I have forwarded your comments about the weeds at St Neots to our Stations Manager for their attention and action.

Thank you again for contacting us.

Yours sincerely

Lewis Gale
Customer Relations Advisor

Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

First Capital Connect Limited. Registered in England & Wales No. 05281077.
Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Laurie Paschal commented close 11:20 05 Jul 2012 #

Just walked the path yesterday and noticed the weeds had been cut back.
6 Ganesh Sittampalam commented close 13:07 05 Jul 2012 #

I'd also noticed that some cutting has happened, but there are still a lot of big ones and several still encroaching on the path. I don't think it would be long before they start significantly blocking it again. I guess I should just wait for that to happen and complain again if so - perhaps they will do something about them regularly now.