Description
Neil Macaskill;
The "Warrington-bound" platform at Sankey station is extremely low. This causes problems for people boarding and alighting, particularly to/from Class 150 trains, with elderly and infirm people finding it almost impossible.
If it is not possible to raise the platform (or lower the track) on grounds of expense (though this has been done at Widnes) would it be possible for the conductor to have a step stool or box (as happens on some stations eg on the Cumbrian coast line) for passengers to use on request.
Problem History
- 1 Neil Macaskill; reported the issue on FixMyTransport. close 18:25 14 Apr 2012 #
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2
Neil Macaskill; wrote to Northern Rail
close
18:25 14 Apr 2012
#
Here is the letter that Neil Macaskill; wrote.
Platform too low
The "Warrington-bound" platform at Sankey station is extremely low. This causes problems for people boarding and alighting, particularly to/from Class 150 trains, with elderly and infirm people finding it almost impossible.
If it is not possible to raise the platform (or lower the track) on grounds of expense (though this has been done at Widnes) would it be possible for the conductor to have a step stool or box (as happens on some stations eg on the Cumbrian coast line) for passengers to use on request.
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3
Neil Macaskill; asked for advice.
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18:26 14 Apr 2012
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Is there a legal maximum height between train door and platform and does Sankey station meet this standard?
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4
Peter Dixon commented
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18:37 14 Apr 2012
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Hello
FixMyTransport volunteer here
I would not know if Sankey meets the legal/design requirements but a possible option might be to install a Harrington Hump.
anorakadmin -
Dear Customer
Customer Relations
Case Reference: NR/253933
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
Kind regards
Customer Relations Officer
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6
Myf Nixon commented
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09:14 16 Apr 2012
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FixMyTransport Admin here.
Well, you live and learn: I've found a document setting out legal platform heights (although, I don't know if it's current): http://www.rgsonline.co.uk/Railway_Group_Standards/Infrastructure/Guidance%20Notes/GEGN8501%20Iss%201.pdf.
"All new rolling stock shall be designed and built to give the smallest possible
stepping distance to the standard platform height of 915mm. Differences in
level between the vehicle floor and the entrance can be accommodated by
providing reasonable ramps or steps within the body. Any steps at the entrance
to a vehicle must be wide enough to be safely used as a firm foot step".As you can see, this talks about the introduction on *new* rolling stock - there may be a more pertinent clause that you could use to make your case - I've only skim read at this point.
anorakadmin -
[deal with the low platform at Sankey station email]
Northern Rail 253933
16 April 2012
Our Reference NR/ 253933
Dear [deal with the low platform at Sankey station email]
Thank you for your e-mail, which I received recently.
Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].
Yours sincerely
Stephen Smith
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.
Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.
If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.
If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.
This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
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8
Paul Hollinghurst commented
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20:20 17 Apr 2012
#
Neil,
Unfortunately Northern Rail choose not to correspond via FixMyTransport and simply reply with the generic message you have seen asking you to get in touch directly. You can contact them direcly using 'email customer relations' on this page http://www.northernrail.org/northern/contact_us
Please do come back and update your campaign page on FixMyTransport with any news.
I hope you get a useful reply.
Paul (FixMyTransport Volunteer)
anorakadmin
Problem Reporter
