FixMyTransport: Drain Alvechurch Station Car Park

Description

Andy Humphries

For months the station car park has had a severe drainage problem....a small lake in the centre of the area. Several email requests to London Midland and Network Rail have achieved nothing. Flooding causes passengers to park in local streets annoying residents, Action is needed urgently.

Comment

Problem History

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1 Andy Humphries reported the issue on FixMyTransport. close 12:36 01 May 2012 #
2 Andy Humphries wrote to London Midland close 12:36 01 May 2012 #

Here is the letter that Andy Humphries wrote.

Alvechurch station car park

For months the station car park has had a severe drainage problem....a small lake in the centre of the area. Several email requests to London Midland and Network Rail have achieved nothing. Flooding causes passengers to park in local streets annoying residents, Action is needed urgently.
3 London Midland responded to Andy Humphries close 11:48 15 May 2012 #

Our Ref: 1949947

15 May 2012

Dear Mr Humphries

Thank you very much for your email. I received it on 02 May 2012.

I would like to let you know that we are looking into your comments and we
will email to you again with a full reply as soon as we can.

In the meantime, thank you very much for your patience.

Yours sincerely

Dennis Taplin
Customer Relations Advisor

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

Our Ref: 1949947

15 May 2012

Dear Mr Humphries

Thank you very much for your email. I received it on 02 May 2012.

I would like to let you know that we are looking into your comments and we
will email to you again with a full reply as soon as we can.

In the meantime, thank you very much for your patience.

Yours sincerely

Dennis Taplin
Customer Relations Advisor

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
4 London Midland responded to Andy Humphries close 14:52 15 May 2012 #

Dear Mr Humphries

Thank you for your e-mail regarding the issue of drainage in the station
car park at Alvechurch.

I was sorry to hear that you have found part of the car park to be
regularly flooded.

I have since been advised that Network Rail is due to commence the
installation of additional drainage within the car park at the end of this
month. We are of course hopeful that will improve the situation once and
for all.

I should explain that as a train operating company we merely lease the
stations from the landlords, Network Rail. Our jurisdiction would be to
clear any blocked drains and in some cases to undertake minor repairs, any
new installations or upgrades are handled by the landlord.

I thank you once again for contacting us.

Yours sincerely,

Dennis Taplin
Customer Relations Advisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

Dear Mr Humphries

Thank you for your e-mail regarding the issue of drainage in the station
car park at Alvechurch.

I was sorry to hear that you have found part of the car park to be
regularly flooded.

I have since been advised that Network Rail is due to commence the
installation of additional drainage within the car park at the end of this
month. We are of course hopeful that will improve the situation once and
for all.

I should explain that as a train operating company we merely lease the
stations from the landlords, Network Rail. Our jurisdiction would be to
clear any blocked drains and in some cases to undertake minor repairs, any
new installations or upgrades are handled by the landlord.

I thank you once again for contacting us.

Yours sincerely,

Dennis Taplin
Customer Relations Advisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
5 Peter Dixon commented close 19:19 28 Jul 2012 #

Hello Andy

FixMyTransport Volunteer here

I was wondering if the small lake in Alvechurch Railway Station car park had been sorted.

anorak

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