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“Please help me persuade Arriva Kent & Sussex to eARLIER BUSES RUNNING THROUGH LONDON ROAD, ALLINGTON” – PJohn Peter

Description

PJohn Peter

HOW PEOPLE SUPPOSE TO GET TO WORK FROM LONDON ROAD, ALLINGTON TO MAIDSTONE TOWN CENTRE IF THERE IS NO BUSES THAT PASS THROUGH ALLINGTON LIKE 5:30/5:45 IN THE MORNING.
THIS IS A MAJOR PROBLEM AND I THINK IT SHOULD BE ADDRESSED AS THIS IS INCONVENIENT FOR PEOPLE WHO DO NOT DRIVE AND NEED TO GET TO TOWN CENTRE TO BE TO CATCH THERE TRAIN TO WORK IN THE MORNING.
PLEASE THIS NEEDS TO BE FIXED ASAP.

Problem History

  • 1 PJohn Peter reported the issue on FixMyTransport. close 06:37 27 May 2014
  • 2 PJohn Peter wrote to Arriva Kent & Sussex close 06:37 27 May 2014

    Here is the letter that PJohn Peter wrote.

    BUS TIMES IN MORNING

    HOW PEOPLE SUPPOSE TO GET TO WORK FROM LONDON ROAD, ALLINGTON TO MAIDSTONE TOWN CENTRE IF THERE IS NO BUSES THAT PASS THROUGH ALLINGTON LIKE 5:30/5:45 IN THE MORNING.
    THIS IS A MAJOR PROBLEM AND I THINK IT SHOULD BE ADDRESSED AS THIS IS INCONVENIENT FOR PEOPLE WHO DO NOT DRIVE AND NEED TO GET TO TOWN CENTRE TO BE TO CATCH THERE TRAIN TO WORK IN THE MORNING.
    PLEASE THIS NEEDS T OBE FIXED ASAP.

  • 3 Enquiries responded to PJohn Peter close 09:40 27 May 2014
    Good Morning,

    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly.

    You can also contact the customer services team direct at [email address] or on 0344 800 44 11.

    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Angie
    Enquiries
    Arriva plc

    -----Original Message-----
    From: PJohn Peter [mailto:[EARLIER BUSES RUNNING THROUGH LONDON ROAD, ALLINGTON email]]
    Sent: 27 May 2014 06:40
    To: Enquiries
    Subject: BUS TIMES IN MORNING

    Dear Arriva Kent & Sussex,

    HOW PEOPLE SUPPOSE TO GET TO WORK FROM LONDON ROAD, ALLINGTON TO
    MAIDSTONE TOWN CENTRE IF THERE IS NO BUSES THAT PASS THROUGH
    ALLINGTON LIKE 5:30/5:45 IN THE MORNING. THIS IS A MAJOR PROBLEM
    AND I THINK IT SHOULD BE ADDRESSED AS THIS IS INCONVENIENT FOR
    PEOPLE WHO DO NOT DRIVE AND NEED TO GET TO TOWN CENTRE TO BE TO
    CATCH THERE TRAIN TO WORK IN THE MORNING. PLEASE THIS NEEDS T OBE
    FIXED ASAP.

    show quoted sections
  • 4 Customer Services South East responded to PJohn Peter close 15:03 27 May 2014
    Good afternoon

    Thank you for your email.

    Our timetable and planning is done very carefully and efficiently. If a bus route is not high enough in demand or is not making as much revenue then unfortunately we are unable to operate such a service. The bus you are querying about is run from the time it is due to there not being enough demand for a service to be as early as 0530am. If you would like me to pass your comments onto our planning team then please can you confirm the route you wish to take?

    Kind Regards

    Chloe Crossman
    Arriva UK Bus
    Customer Service Advisor
    www.arrivabus.co.uk

    please consider the environment before printing this e-mail.

    -----Original Message-----
    From: Enquiries
    Sent: 27 May 2014 09:37
    To: PJohn Peter
    Subject: RE: BUS TIMES IN MORNING

    Good Morning,

    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly.

    You can also contact the customer services team direct at [email address] or on 0344 800 44 11.

    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Angie
    Enquiries
    Arriva plc

    -----Original Message-----
    From: PJohn Peter [mailto:[EARLIER BUSES RUNNING THROUGH LONDON ROAD, ALLINGTON email]]
    Sent: 27 May 2014 06:40
    To: Enquiries
    Subject: BUS TIMES IN MORNING

    Dear Arriva Kent & Sussex,

    HOW PEOPLE SUPPOSE TO GET TO WORK FROM LONDON ROAD, ALLINGTON TO
    MAIDSTONE TOWN CENTRE IF THERE IS NO BUSES THAT PASS THROUGH
    ALLINGTON LIKE 5:30/5:45 IN THE MORNING. THIS IS A MAJOR PROBLEM
    AND I THINK IT SHOULD BE ADDRESSED AS THIS IS INCONVENIENT FOR
    PEOPLE WHO DO NOT DRIVE AND NEED TO GET TO TOWN CENTRE TO BE TO
    CATCH THERE TRAIN TO WORK IN THE MORNING. PLEASE THIS NEEDS T OBE
    FIXED ASAP.

    show quoted sections
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