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“Please help me persuade Transport for London to ensure people can get on and off the bus safely” – Suzie Cane

Description

Suzie Cane

while alighting from the 270 bus registration number W518 WGH at putney bridge at 13:10 hrs on 20/11/1011 i was disgusted to have my 1 year old's legs trapped in the back door, i shouted at the driver from the back door to notify him of what he had done to have the back door then closed on me, due to it being the stop before termination there was little people on the bus so had been no excuse for him not to see me getting off in the first place, after this i then made my way to the front door to have him still ignore me and start to drive off, i am appauled at such poor care shown by the driver who is meant to deliever a service to the public. i will be awaiting your reply.

regards
suzie cane

Problem History

  • 1 Suzie Cane reported the issue on FixMyTransport. close 14:02 20 Nov 2011
  • 2 Suzie Cane wrote to Transport for London close 14:02 20 Nov 2011

    Here is the letter that Suzie Cane wrote.

    complaint!

    while alighting from the 270 bus registration number W518 WGH at putney bridge at 13:10 hrs on 20/11/1011 i was disgusted to have my 1 year old's legs trapped in the back door, i shouted at the driver from the back door to notify him of what he had done to have the back door then closed on me, due to it being the stop before termination there was little people on the bus so had been no excuse for him not to see me getting off in the first place, after this i then made my way to the front door to have him still ignore me and start to drive off, i am appauled at such poor care shown by the driver who is meant to deliever a service to the public. i will be awaiting your reply.

    regards
    suzie cane

    [address redacted]

  • 3 Govinden Ruben responded to Suzie Cane close 14:05 20 Nov 2011
    I am out of the office with no access to emails until Monday 21
    November.

    If your query is urgent please contact the Transport for London
    press office 0845 604 4141, if not I will get back to you when I
    return.

  • 4 [email address] responded to Suzie Cane close 14:07 20 Nov 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

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    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 5 Peter Dixon commented close 15:08 20 Nov 2011

    Hello Suzie

    I have removed your address from the page. Don't worry, it has gone through to TfL.

    Cheers

    FixMyTransport volunteer

    anorak
    admin
Comment
  • started 20 November 2011
  • supporters 1
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