“Please help me persuade East Midlands Trains to ensure the internet is working during 1st class journeys” – Jonathan Adamson

Description

Jonathan Adamson

To whom it may concern,

I like traveling First Class because I can complete work on the internet whilst I travel so I pay a premium rate.

However the internet was not working to Nottingham and on the way back the internet was hardly working at all to the point that it wasn't worth using.

I am not sure if I am going to use East Midlands Train service again as the internet is very important to me. I understand this is not the concern of the staff on board the train as it cannot be fixed by them hence why I've complained on here.

I'd like to know how the solution should be a fixed and having been denied hours of internet time why I should use East Midlands trains again.

Regards,

Jonathan Adamson

Problem History

  • 1 Jonathan Adamson reported the issue on FixMyTransport. close 23:22 05 Aug 2012
  • 2 Jonathan Adamson wrote to East Midlands Trains close 23:22 05 Aug 2012

    Here is the letter that Jonathan Adamson wrote.

    11:30 4/08/2012 East Midlands train London St Pancras train to Nottingham/16:45 East Midlands train return journey

    To whom it may concern,

    I like traveling First Class because I can complete work on the internet whilst I travel so I pay a premium rate.

    However the internet was not working to Nottingham and on the way back the internet was hardly working at all to the point that it wasn't worth using.

    I am not sure if I am going to use East Midlands Train service again as the internet is very important to me. I understand this is not the concern of the staff on board the train as it cannot be fixed by them hence why I've complained on here.

    I'd like to know how the solution should be a fixed and having been denied hours of internet time why I should use East Midlands trains again.

    Regards,

    Jonathan Adamson

  • 3 East Midlands Trains Feedback responded to Jonathan Adamson close 23:25 05 Aug 2012
    Thank you for your feedback. This has been forwarded to the Customer
    Relations team at East Midlands Trains. If you have requested a reply, we
    hope to get back to you within the next 10 working days. You'll definitely
    receive a response within 20 working days though, as per our Passenger's
    Charter.

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 161 219 4331.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 4 Get in Touch responded to Jonathan Adamson close 08:48 07 Aug 2012
    Ref: 332598

    Dear Jonathan Adamson

    Thank you for your email with feedback about the services provided by East
    Midlands Trains.

    We will be happy to respond directly to feedback regarding any aspects of
    our service. Please contact the Customer Relations team at
    [East Midlands Trains problem reporting email] or 08457 125 678 option 5, 3, 2.

    Kind regards

    Nara Burne
    Customer Relations Manager

    Tel: 08457 125 678 (Option 5, then 3)
    Fax: 0845 6010988
    Email: [East Midlands Trains problem reporting email]

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 161 219 4331.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
Comment
  • started 5 August 2012
  • supporters 1
Nottingham Rail Station in Nottingham operated by East Midlands Trains
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