Description
Jonathan Adamson
To whom it may concern,
I like traveling First Class because I can complete work on the internet whilst I travel so I pay a premium rate.
However the internet was not working to Nottingham and on the way back the internet was hardly working at all to the point that it wasn't worth using.
I am not sure if I am going to use East Midlands Train service again as the internet is very important to me. I understand this is not the concern of the staff on board the train as it cannot be fixed by them hence why I've complained on here.
I'd like to know how the solution should be a fixed and having been denied hours of internet time why I should use East Midlands trains again.
Regards,
Jonathan Adamson
Problem History
- 1 Jonathan Adamson reported the issue on FixMyTransport. close 23:22 05 Aug 2012 #
-
2
Jonathan Adamson wrote to East Midlands Trains
close
23:22 05 Aug 2012
#
Here is the letter that Jonathan Adamson wrote.
11:30 4/08/2012 East Midlands train London St Pancras train to Nottingham/16:45 East Midlands train return journey
To whom it may concern,
I like traveling First Class because I can complete work on the internet whilst I travel so I pay a premium rate.
However the internet was not working to Nottingham and on the way back the internet was hardly working at all to the point that it wasn't worth using.
I am not sure if I am going to use East Midlands Train service again as the internet is very important to me. I understand this is not the concern of the staff on board the train as it cannot be fixed by them hence why I've complained on here.
I'd like to know how the solution should be a fixed and having been denied hours of internet time why I should use East Midlands trains again.
Regards,
Jonathan Adamson
-
Thank you for your feedback. This has been forwarded to the Customer
Relations team at East Midlands Trains. If you have requested a reply, we
hope to get back to you within the next 10 working days. You'll definitely
receive a response within 20 working days though, as per our Passenger's
Charter.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 161 219 4331.
Company Name: East Midlands Trains Limited
Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
Registered Number: 5340682
This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses. -
Ref: 332598
Dear Jonathan Adamson
Thank you for your email with feedback about the services provided by East
Midlands Trains.
We will be happy to respond directly to feedback regarding any aspects of
our service. Please contact the Customer Relations team at
[East Midlands Trains problem reporting email] or 08457 125 678 option 5, 3, 2.
Kind regards
Nara Burne
Customer Relations Manager
Tel: 08457 125 678 (Option 5, then 3)
Fax: 0845 6010988
Email: [East Midlands Trains problem reporting email]
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 161 219 4331.
Company Name: East Midlands Trains Limited
Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
Registered Number: 5340682
This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
Problem Reporter
