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Description

John Murrell

A lot of London Bus shelters are erected so the rain runs of the 'open' side nearest the bus. As a result while some shelter is provided you end up walking through a 'waterfall' to get on the bus. Also if it is windy this water is frequently blown over passengers sheltering. If the roof is erected with a slope towards the rear the water will run down outside the back of the shelter onto the ground without making anyone wet.
It's not clear if this is what the designer intended and it's poor installation or just poor design with a horizontal roof

Problem History

  • 1 John Murrell reported the issue on FixMyTransport. close 21:26 30 Aug 2011
  • 2 John Murrell wrote to Transport for London close 21:26 30 Aug 2011

    Here is the letter that John Murrell wrote.

    Bus Shelters - erected so rain runs on passengers

    The 521 bus shelters at London Bridge are erected so most of the rain runs off the open sided edge of the shelter nearest the road. As a result you end up walking through a waterfall to get on the bus if it rains. The roof of the shelters should be tilted so the rain runs of the rear where it would not make people wet and it would perform it's job as a shelter better. This applies not only to the shelters at London Bridge but lots of others of a similar design erected in London.

  • 3 [email address] responded to John Murrell close 21:36 30 Aug 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

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    References

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    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 [email address] responded to John Murrell close 15:42 20 Sep 2011
    Our Ref:         1009423215

    Date:              20.09.2011

    Mr J Murrell

    [Erect Bus Shelters correctly so people keep dry in the rain email]

    Dear  Mr Murrell

    Re: 521 bus shelters at London Bridge.

    Thank you for your email regarding the 521 bus shelters at
    London Bridge.

    The shelters in question at London Bridge are a temporary
    measure whilst the bus station is being redeveloped. Over the
    next few months, new shelters will be installed, culminating in
    an entirely new bus station in March.

    However, in the meantime, I have asked for this matter to be
    investigated to see if anything can be done to amend the issue
    of rain running onto the road side of the shelter.

    Thank you again for your email. Please do not hesitate to
    contact me again if you have any other questions.

    Yours sincerely

    Andrew Cumming

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2019523]}
    DO NOT DELETE.............................

    Original Text

    From: [email address]
    To: [email address]
    <[email address]>
    CC: [email address] <[email address]>
    Sent: 30.08.11 21:35:04
    Subject: Problem Report: Bus Shelters - erected so rain runs on
    passengers

    Dear Transport for London,

    The problem report below has been sent to you via the website
    FixMyTransport.com.

    It refers to a problem on the number 521 bus route

    -----------------

    From: John Murrell, <[Erect Bus Shelters correctly so people keep dry in the rain email]>

    Subject: Bus Shelters - erected so rain runs on passengers

    Details:

    The 521 bus shelters at London Bridge are erected so most of the
    rain runs off the open sided edge of the shelter nearest the
    road.
    As a result you end up walking through a waterfall to get on the
    bus if it rains. The roof of the shelters should be tilted so
    the
    rain runs of the rear where it would not make people wet and it
    would perform it's job as a shelter better. This applies not
    only
    to the shelters at London Bridge but lots of others of a similar
    design erected in London.

    ------------------

    THE FOLLOWING DETAILS ARE INCLUDED BY FIXMYTRANSPORT TO HELP YOU
    MANAGE THIS PROBLEM

    Location name: Number 521 bus route

    ----------

    ABOUT THIS PROBLEM REPORT

    Sender: [Erect Bus Shelters correctly so people keep dry in the rain email]

    PLEASE NOTE: Your replies to this problem report WILL BE
    PUBLISHED
    ONLINE

    To view a map of the precise location of this issue, or to
    provide
    an update on the problem, please visit the following link:

    http://www.fixmytransport.com/campaigns/...

    Thanks,

    FixMyTransport

    [ This message was sent via FixMyTransport.com - a
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  • 5 John Murrell commented close 06:51 26 Jan 2012

    London Bridge Bus Station has been changed in the last few weeks and the 521 now stops in a different place so I don't know if the (old) 521 bus stop has been fixed. However on last Tuesday when it was raining I noted that the bus stop at Waterloo where the 1/68/168/188 etc stop suffers to the same problem so I suspect it is a generic rather than specific problem.

  • 6 John Murrell commented close 20:44 04 Feb 2012

    TfL have solved the problem with the 521 bus stop at London Bridge by demolishing it !

    That still leaves lots of other bus stops in London with the same problem.

    The Waterloo Stop where the 68, 168, 188 and other buses that head for Holborn is another example.

    A not very bright passenger demonstrated this quite well a few days ago when he stood with his umbrella under the water running off the front of the shelter thus diverting it over those attempting to shelter under the roof !

  • 7 John Murrell commented close 20:04 08 Mar 2012

    The situation has been partly solved - the bus shelters in question in London Bridge Station have been demolished so everyone has to stand in the rain till the new ones are completed !
    The previous design of Bus shelters that have a brown structure and an almost flat room used at London Bridg are common across London so I suspect the problem occours at lots of other places. TfL never identified if it is poor installation or poor design.

  • 8 John Murrell commented and marked the problem as fixed. close 21:17 19 Apr 2012

    They have demolished the bus shelters in question as part of the planned redevelopment of London Bridge bus station - one way of solving the problem. However the same design of shelters are used across London - if you have problems with these I suggest that you report them as a new problem. As these are a generic design and reports on this web site are specific to routes or sites FixMyTransport need to give people more flexibility to report this sort of generic problem.

  • 9 Paul Hollinghurst commented close 01:09 20 Apr 2012

    John,
    Thank you very much for your feedback and for using FixMyTransport. We have received other comments about this type of issue (generic reporting of a problem) so I have added your comments to the discussion.
    Paul (FixMyTransport Volunteer)

    anorak
    admin
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  • started 30 August 2011
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