FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

Description

Simon Brandon

The Countdown Timer on the last stop on Rokesly Avenue has been providing incorrect information for the last week. It counts down services until they are displayed as due and then they disappear from the board with no bus turning up. It will then say the next bus is due in ten minutes and start to count it down, only for it to disappear from the screen too. It then shows the next bus as due in another ten minutes, but often two buses will show up five minutes later that we never on the board. This might be a problem with this board or the system for the W3 generally (they have recently started to use much older buses on this route rather than the new-ish ones normally used).

Problem History

  • 1 Simon Brandon reported the issue on FixMyTransport. close 08:38 23 Oct 2011
  • 2 Simon Brandon wrote to Transport for London close 08:38 23 Oct 2011

    Here is the letter that Simon Brandon wrote.

    Fix the countdown timer on the Rokesly Avenue bus stop

    The Countdown Timer on the last stop on Rokesly Avenue has been providing incorrect information for the last week. It counts down services until they are displayed as due and then they disappear from the board with no bus turning up. It will then say the next bus is due in ten minutes and start to count it down, only for it to disappear from the screen too. It then shows the next bus as due in another ten minutes, but often two buses will show up five minutes later that we never on the board. This might be a problem with this board or the system for the W3 generally (they have recently started to use much older buses on this route rather than the new-ish ones normally used).

  • 3 [email address] responded to Simon Brandon close 08:40 23 Oct 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 [email address] responded to Simon Brandon close 11:41 24 Nov 2011
    Our Ref:         1009708472

    Date:              24.11.2011

    [email address]

    Dear Sir or Madam,

    Thank you for your feedback concerning the countdown timer at
    Rokesly Avenue. I am sorry for the delay in responding to your
    feedback.

    I can understand how frustrating it must be when your bus
    disappears from the countdown time. I sincerely apologise for
    the delays and problems this causes when you are trying to plan
    your journey.

    Normally the reason for a bus disappearing from the countdown
    display is because it has been terminated early before your
    stop. I can inform you that there have been severe delays on
    route W3 as a result of a recent diversion around Tottenham Lane
    and Rokesly Avenue. As a result of delays on the route, the
    route controller sometimes terminates buses early and asks the
    driver to turn around and continue in the opposite direction.
    This helps to regulate the service and prevents the service from
    having two or more buses arrive at a stop at the same time. When
    a service is terminated early, this should show up on the
    countdown sign, assuming the driver follows the correct
    procedures.

    In view of your feedback, I have highlighted your concerns to
    the relevant operator who will ensure drivers stick to the
    procedures in relation to terminating their service early
    wherever possible. In the meantime we will continue to monitor
    route W3 and the countdown sign on Rokesly Avenue. If a problem
    becomes apparent we will ensure the problem is rectified as soon
    as possible.

    For your information, you can now check live bus arrival times
    online or via text message. For full details, please see the
    following link:
    [1]http://www.tfl.gov.uk/corporate/projects...
    . This will allow you to check the time that the next bus is due
    if the stop closest to you does not have a countdown sign or if
    that sign is not working.

    Thank you for taking the time to contact me. I hope my comments
    help. If you have any further queries, please don’t hesitate to
    contact me.

    Yours sincerely,

    Carla Halton

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2187139]}
    DO NOT DELETE.............................

    Original Text

    From: [email address]
    To: [Transport for London problem reporting email] <[email address]>
    CC: [email address] <[email address]>
    Sent: 23.10.11 08:40:03
    Subject: Fix the countdown timer on the Rokesly Avenue bus stop

    Dear Transport for London,

    The Countdown Timer on the last stop on Rokesly Avenue has been
    providing incorrect information for the last week. It counts
    down
    services until they are displayed as due and then they disappear
    from the board with no bus turning up. It will then say the next
    bus is due in ten minutes and start to count it down, only for
    it
    to disappear from the screen too. It then shows the next bus as
    due
    in another ten minutes, but often two buses will show up five
    minutes later that we never on the board. This might be a
    problem
    with this board or the system for the W3 generally (they have
    recently started to use much older buses on this route rather
    than
    the new-ish ones normally used).

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Tottenham Lane Hillfield Ave

    Location ATCO code: 490013734E

    Area: Hornsey Vale

    Indicator: Stop R

    Bearing: E

    Easting: 530445.0

    Northing: 188797.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Simon Brandon and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    <http://www.fixmytransport.com/feedback>. This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/projects...
  • 5 Myf Nixon commented close 12:07 24 Nov 2011

    Hello Simon,

    Do you feel that this answers your problem? Reading it, I thought that it doesn't really help you with your fundamental problem, which is that you wait for ages for a promised bus which never arrives.

    Even if drivers stick to the correct procedures when they terminate, all that does is let you know they won't be arriving, but it means you still have to wait as long. Or am I wrong, and this actually helps matters?

    anorak
    admin
  • 6 Simon Brandon commented close 11:50 27 Nov 2011

    This does not really answer the question and only seems to raise more. Why, for example, are so many buses terminating on this route. It clearly needs a follow up......

  • 7 Simon Brandon wrote to Transport for London close 13:03 27 Nov 2011

    Our Ref:         1009708472

    Dear Ms. Halton,

    Thank you for the email below concerning the broken countdown timer at Rokesly Avenue on the W3 bus route.

    Whilst your email was very detailed and informative about some of the problems that the W3 route has been experiencing for some time now, it did not really address the problem with the countdown timer, which simply is not working.

    For example, not only do buses randomly disappear off the board, often buses that are not on the board turn up. Both are not rare, indeed they seem to happen every day. The timer is clearly not working, regardless of the number of buses that terminate early (which must be very high on this route, though that does explain why the service is so bad).

    Can I therefore ask you to look more closely at this particular board to see if it needs repairing or replacing.

    Thank you.

    Date:              24.11.2011

    [email address]

    Dear Sir or Madam,

    Thank you for your feedback concerning the countdown timer at
    Rokesly Avenue. I am sorry for the delay in responding to your
    feedback.

    I can understand how frustrating it must be when your bus
    disappears from the countdown time. I sincerely apologise for
    the delays and problems this causes when you are trying to plan
    your journey.

    Normally the reason for a bus disappearing from the countdown
    display is because it has been terminated early before your
    stop. I can inform you that there have been severe delays on
    route W3 as a result of a recent diversion around Tottenham Lane
    and Rokesly Avenue. As a result of delays on the route, the
    route controller sometimes terminates buses early and asks the
    driver to turn around and continue in the opposite direction.
    This helps to regulate the service and prevents the service from
    having two or more buses arrive at a stop at the same time. When
    a service is terminated early, this should show up on the
    countdown sign, assuming the driver follows the correct
    procedures.

    In view of your feedback, I have highlighted your concerns to
    the relevant operator who will ensure drivers stick to the
    procedures in relation to terminating their service early
    wherever possible. In the meantime we will continue to monitor
    route W3 and the countdown sign on Rokesly Avenue. If a problem
    becomes apparent we will ensure the problem is rectified as soon
    as possible.

    For your information, you can now check live bus arrival times
    online or via text message. For full details, please see the
    following link:
    [1]http://www.tfl.gov.uk/corporate/projects...
    . This will allow you to check the time that the next bus is due
    if the stop closest to you does not have a countdown sign or if
    that sign is not working.

    Thank you for taking the time to contact me. I hope my comments
    help. If you have any further queries, please don’t hesitate to
    contact me.

    Yours sincerely,

    Carla Halton

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2187139]}
    DO NOT DELETE.............................

    Original Text

    From: [email address]
    To: [Transport for London problem reporting email] <[email address]>
    CC: [email address] <[email address]>
    Sent: 23.10.11 08:40:03
    Subject: Fix the countdown timer on the Rokesly Avenue bus stop

    Dear Transport for London,

    The Countdown Timer on the last stop on Rokesly Avenue has been
    providing incorrect information for the last week. It counts
    down
    services until they are displayed as due and then they disappear
    from the board with no bus turning up. It will then say the next
    bus is due in ten minutes and start to count it down, only for
    it
    to disappear from the screen too. It then shows the next bus as
    due
    in another ten minutes, but often two buses will show up five
    minutes later that we never on the board. This might be a
    problem
    with this board or the system for the W3 generally (they have
    recently started to use much older buses on this route rather
    than
    the new-ish ones normally used).

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Tottenham Lane Hillfield Ave

    Location ATCO code: 490013734E

    Area: Hornsey Vale

    Indicator: Stop R

    Bearing: E

    Easting: 530445.0

    Northing: 188797.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Simon Brandon and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    <http://www.fixmytransport.com/feedback>. This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/projects...

  • 8 [email address] responded to Simon Brandon close 13:04 27 Nov 2011
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 9 [email address] responded to Simon Brandon close 15:12 29 Dec 2011
    Our Ref:         1009708472

    Date:              29.12.2011

    Not given N Not given

    [email address]

    Dear Sir or Madam,

    Thank you for your further feedback concerning the countdown
    timer on Rokesly AVenue.

    I have passed on your comments to the relevant department within
    Transport for London (TfL). They will investigate further and
    take the necessary action in due course.

    Thank you for taking the time to contact me once again. If you
    require further assistance, please let me know.

    Yours sincerely,

    Carla Halton

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2187139]}
    DO NOT DELETE.............................

    Original Text

    From: [email address]
    To: [Transport for London problem reporting email] <[email address]>
    CC:
    Sent: 27.11.11 13:03:50
    Subject: Broken countdown timer

    Our Ref:         1009708472

    Dear Ms. Halton,

    Thank you for the email below concerning the broken countdown
    timer at Rokesly Avenue on the W3 bus route.

    Whilst your email was very detailed and informative about some
    of the problems that the W3 route has been experiencing for some
    time now, it did not really address the problem with the
    countdown timer, which simply is not working.

    For example, not only do buses randomly disappear off the board,
    often buses that are not on the board turn up. Both are not
    rare, indeed they seem to happen every day. The timer is clearly
    not working, regardless of the number of buses that terminate
    early (which must be very high on this route, though that does
    explain why the service is so bad).

    Can I therefore ask you to look more closely at this particular
    board to see if it needs repairing or replacing.

    Thank you.

    Date:              24.11.2011

    [email address]

    Dear Sir or Madam,

    Thank you for your feedback concerning the countdown timer at
    Rokesly Avenue. I am sorry for the delay in responding to your
    feedback.

    I can understand how frustrating it must be when your bus
    disappears from the countdown time. I sincerely apologise for
    the delays and problems this causes when you are trying to plan
    your journey.

    Normally the reason for a bus disappearing from the countdown
    display is because it has been terminated early before your
    stop. I can inform you that there have been severe delays on
    route W3 as a result of a recent diversion around Tottenham Lane
    and Rokesly Avenue. As a result of delays on the route, the
    route controller sometimes terminates buses early and asks the
    driver to turn around and continue in the opposite direction.
    This helps to regulate the service and prevents the service from
    having two or more buses arrive at a stop at the same time. When
    a service is terminated early, this should show up on the
    countdown sign, assuming the driver follows the correct
    procedures.

    In view of your feedback, I have highlighted your concerns to
    the relevant operator who will ensure drivers stick to the
    procedures in relation to terminating their service early
    wherever possible. In the meantime we will continue to monitor
    route W3 and the countdown sign on Rokesly Avenue. If a problem
    becomes apparent we will ensure the problem is rectified as soon
    as possible.

    For your information, you can now check live bus arrival times
    online or via text message. For full details, please see the
    following link:
    [1]http://www.tfl.gov.uk/corporate/projects...
    . This will allow you to check the time that the next bus is due
    if the stop closest to you does not have a countdown sign or if
    that sign is not working.

    Thank you for taking the time to contact me. I hope my comments
    help. If you have any further queries, please don’t hesitate to
    contact me.

    Yours sincerely,

    Carla Halton

    Customer Service Advisor

    DO NOT DELETE.............................
    {ticketno:[2187139]}
    DO NOT DELETE.............................

    Original Text

    From: [email address]
    To: [Transport for London problem reporting email] <[email
    address]>
    CC: [email address] <[email address]>
    Sent: 23.10.11 08:40:03
    Subject: Fix the countdown timer on the Rokesly Avenue bus stop

    Dear Transport for London,

    The Countdown Timer on the last stop on Rokesly Avenue has been
    providing incorrect information for the last week. It counts
    down
    services until they are displayed as due and then they disappear
    from the board with no bus turning up. It will then say the next
    bus is due in ten minutes and start to count it down, only for
    it
    to disappear from the screen too. It then shows the next bus as
    due
    in another ten minutes, but often two buses will show up five
    minutes later that we never on the board. This might be a
    problem
    with this board or the system for the W3 generally (they have
    recently started to use much older buses on this route rather
    than
    the new-ish ones normally used).

    ------------------

    Here is some information from FixMyTransport about the location
    of
    this issue:

    Location name: Tottenham Lane Hillfield Ave

    Location ATCO code: 490013734E

    Area: Hornsey Vale

    Indicator: Stop R

    Bearing: E

    Easting: 530445.0

    Northing: 188797.0

    ----------

    To view a map of the precise location of this problem, or to
    provide an update on the problem, please visit the following
    link:

    http://www.fixmytransport.com/campaigns/...

    [ PLEASE NOTE: Your replies to this problem report will be sent
    to
    Simon Brandon and will be published online. This message was
    sent
    via FixMyTransport.com - a not-for-profit service dedicated to
    helping people get public transport problems resolved. If there
    is
    a more appropriate email address for messages about this type of
    problem, please let us know by visiting
    <http://www.fixmytransport.com/feedback>. This will help improve
    the service for people travelling. We also welcome any other
    feedback you may have. ]

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/projects...

    [ PLEASE NOTE: Any reply you send to this message will be sent
    to Simon Brandon and will be published online. This message was
    sent via FixMyTransport.com - a not-for-profit service dedicated
    to helping people get public transport problems resolved. To
    give feedback on FixMyTransport, please visit
    <http://www.fixmytransport.com/feedback>. ]
  • 10 Simon Brandon wrote to Transport for London close 13:55 11 Jan 2012

    Dear Ms Halton,

    Further to your email below, I can confirm that the countdown timer at stop R on the W3 bus route towards Finsbury Park is still malfunctioning. The times that it provides for the next buses bears no resemblence to the buses that do arrive.

    Indeed, it is incorrect so often that it is practically worthless as it cannot be relied upon. Instead I and other passengers have taken to using our phones to access the timer onlne (which does seem to work for this stop). It is interesting to compare how different the two timers are.

    I do hope this can be fixed as soon as possible. The service on this route is particularly poor and it is therefore essential for passengers to at least have a good estimate as to how long they will be waiting for the next bus.

    Regards.

    Our Ref: 1009708472

    Date: 29.12.2011

    Not given N Not given

    [email address]

    Dear Sir or Madam,

    Thank you for your further feedback concerning the countdown
    timer on Rokesly AVenue.

    I have passed on your comments to the relevant department within
    Transport for London (TfL). They will investigate further and
    take the necessary action in due course.

    Thank you for taking the time to contact me once again. If you
    require further assistance, please let me know.

    Yours sincerely,

    Carla Halton

  • 11 [email address] responded to Simon Brandon close 13:55 11 Jan 2012
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
Comment
  • started 23 October 2011
  • supporters 0
Tottenham Lane Hillfield Ave (Stop R) bus stop in Hornsey Vale
Problem Reporter
Top of page