Description
carl chambers
Regularly when it rains the footpath leading to/from the station by Sandown racecourse is prone to flooding.
On many occasions i have had to tip toe my way through the puddles that cover the entire footpath, regularly getting wet feet in the process. The water runs down the embankement of the raised tracks and onto the path but there is no means for the water to escape.
A quite simple solution would be to dig out a trench along the side of the affected area of footpath.
I understand that there is an alternative route into the station but is not always feasible when there is only minutes left until the train arrives.
Problem History
- 1 carl chambers reported the issue on FixMyTransport. close 13:04 01 Nov 2012 #
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2
carl chambers wrote to South West Trains
close
13:04 01 Nov 2012
#
Here is the letter that carl chambers wrote.
Footpath constantly floods
Regularly when it rains the footpath leading to/from the station by Sandown racecourse is prone to flooding.
On many occasions i have had to tip toe my way through the puddles that cover the entire footpath, regularly getting wet feet in the process. The water runs down the embankement of the raised tracks and onto the path but there is no means for the water to escape.
A quite simple solution would be to dig out a trench along the side of the affected area of footpath.I understand that there is an alternative route into the station but is not always feasible when there is only minutes left until the train arrives.
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Mr C Chambers
South West Trains
Customer Service Centre
Overline House
Blechynden Terrace
Southampton SO15 1GW
Telephone 0845 6000 650
Fax 023 8072
8187
email
[South West Trains problem reporting email]
Our ref:1707839
26 November 2012
Dear Mr Chambers
Thank you for your email of 01 November 2012.
I'm sorry that you have cause to complain about flooding at Esher
station. I fully understand your frustrations.
I am sure the Station Manager is aware of the situation but I will
of course pass your feedback to them and request they investigate
the matter as soon as possible.
Please accept my apologies and I am sorry for any inconvenience
caused.
Thank you for bringing this matter to our attention.
Kind Regards
John Wilmot
Customer Relations Advisor
If replying to this e-mail please copy: FAO John Wilmot 1707839 into the
subject
line. This will ensure that the correct Customer Relations Officer will
deal
with any response.
Esher Rail Station in Esher operated by South West Trains
Problem Reporter