“Please help me persuade Northern Rail to fix the leaking roof at Manchester Victoria station” – Ian Morley

Description

Ian Morley

Why is the roof at Victoria station allowed to leak so much? The main concourse is like a skating rink when it rains and the water pours down the ballustrade next to platform 2 - onto electrical cables.

This cannot be safe for customers.

Problem History

  • 1 Ian Morley reported the issue on FixMyTransport. close 16:59 21 Sep 2011
  • 2 Ian Morley wrote to Northern Rail close 16:59 21 Sep 2011

    Here is the letter that Ian Morley wrote.

    Badly Leaking Roof

    Why is the roof at Victoria station allowed to leak so much? The main concourse is like a skating rink when it rains and the water pours down the ballustrade next to platform 2 - onto electrical cables.

    This cannot be safe for customers.

  • 3 Customer Relations responded to Ian Morley close 17:01 21 Sep 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/224788

    Thank you for taking the time to contact Northern, the train
    company serving commmunities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to Ian Morley close 09:37 22 Sep 2011
    [Fix the leaking roof at Manchester Victoria station email]
    Northern Rail 224788

    22 September 2011

    Our Reference NR/ 224788

    Dear [Fix the leaking roof at Manchester Victoria station email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 5 Lindsay Endell commented close 10:54 22 Sep 2011

    When it rains on platform 2 they've been known to barricade the pillars because so much water comes down them you get wetter from the splashing than from the leaking roof. It's ridiculous.

  • 6 Myf Nixon advised Ian to write to Sarah Lester, news editor. close 16:11 27 Sep 2011

    Hi Ian,

    I notice that your response from Northern Rail was pretty generic - has anything been done yet?

    If not, I wondered if you might fancy forwarding the issue to the local paper. It's the sort of quirky story they might be able to help with.

    I've drafted an email for you: do feel free to edit or overwrite it - or ignore it completely, of course.

    Good luck!

    Myf Nixon

    anorak
    admin
  • 7 Robert L commented close 19:14 30 Sep 2011

    Network Rail are undertaking a programme of improvements at Victoria over the next couple of years.

    See http://www.networkrail.co.uk/Manchester-Victoria-station-timeline.aspx
    and
    http://www.networkrailmediacentre.co.uk/Press-Releases/STUNNING-NEW-IMAGES-OF-FUTURE-MANCHESTER-VICTORIA-STATION-172a/SearchCategoryID-2.aspx

Comment
  • started 21 September 2011
  • supporters 4
Manchester Victoria Rail Station in Manchester City Centre operated by Northern Rail
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