Description
Nigel McBride
I have used the Metrolink tram from Altrincham to Manchester three times in the last two months to attend evening events in Manchester. On each occasion, I have parked the car in the long stay car park off Oakfield Road and crossed the rail lines by the overbridge to Platform 1 to catch the tram.
Since at least June 9th, the lights on the staircase from Metrolink Platform 1 to the overbridge have not been working, although the lights on the bridge itself and on the stairs to National Rail platforms 2, 3 and 4 are fully operational.
As there is no other illumination, the staircase is very difficult to negotiate in the dark, and I would suggest presents a considerable safety hazard. Can something be done to fix this before someone injures themselves ?
I am not sure whether this issue should be directed to Northern Rail, or to TfGM. If the latter, I would be pleased if you could forward it to the appropriate person.
I have previously tried raising this through the Northern Rail twitter site (on 2nd July), but have received no reply.
Regards
Nigel McBride
Problem History
- 1 Nigel McBride reported the issue on FixMyTransport. close 22:05 29 Jul 2012 #
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2
Nigel McBride wrote to Northern Rail
close
22:05 29 Jul 2012
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Here is the letter that Nigel McBride wrote.
Altrincham Station - No lighting on staircase from platform 1 to overbridge
I have used the Metrolink tram from Altrincham to Manchester three times in the last two months to attend evening events in Manchester. On each occasion, I have parked the car in the long stay car park off Oakfield Road and crossed the rail lines by the overbridge to Platform 1 to catch the tram.
Since at least June 9th, the lights on the staircase from Metrolink Platform 1 to the overbridge have not been working, although the lights on the bridge itself and on the stairs to National Rail platforms 2, 3 and 4 are fully operational.
As there is no other illumination, the staircase is very difficult to negotiate in the dark, and I would suggest presents a considerable safety hazard. Can something be done to fix this before someone injures themselves ?
I am not sure whether this issue should be directed to Northern Rail, or to TfGM. If the latter, I would be pleased if you could forward it to the appropriate person.
I have previously tried raising this through the Northern Rail twitter site (on 2nd July), but have received no reply.
Regards
Nigel McBride
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Dear Customer
Customer Relations
Case Reference: NR/267157
Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.
We aim to respond within 20 working days.
In the meantime we can confirm receipt of your feedback/enquiry.
Kind regards
Customer Relations Officer
show quoted sections -
[Fix the staircase lights at Altrincham Station email]
Northern Rail 267157
02 August 2012
Our Reference NR/ 267157
Dear Mr McBride
Thank you for your e-mail, which I received recently.
I have forwarded your email on to the station manager to determine whether we are responsible for the problem and to take action if we are and / or pass it on to the right people if we are not. I trust the problem will be resolved soon.
Yours sincerely
Francis Brown
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY
Tel 0845 00 00 125
Fax 0113 2479 059
http://www.northernrail.org
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5
Nigel McBride commented
close
20:37 11 Sep 2012
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By pure co-incidence, exactly the same problem was reported by Catherine Kenny just 44 minutes after I reported it on 29th July.
I was a little surprised that you didn't link our reports in some way at the time, as it may have increased the pressure to get it fixed.
However, as I only use the station from time to time, I can't say whether its been fixed yet or not.
