“Please help me persuade Northern Rail to fix the staircase lights at Altrincham Station” – Nigel McBride

Description

Nigel McBride

I have used the Metrolink tram from Altrincham to Manchester three times in the last two months to attend evening events in Manchester. On each occasion, I have parked the car in the long stay car park off Oakfield Road and crossed the rail lines by the overbridge to Platform 1 to catch the tram.

Since at least June 9th, the lights on the staircase from Metrolink Platform 1 to the overbridge have not been working, although the lights on the bridge itself and on the stairs to National Rail platforms 2, 3 and 4 are fully operational.

As there is no other illumination, the staircase is very difficult to negotiate in the dark, and I would suggest presents a considerable safety hazard. Can something be done to fix this before someone injures themselves ?

I am not sure whether this issue should be directed to Northern Rail, or to TfGM. If the latter, I would be pleased if you could forward it to the appropriate person.

I have previously tried raising this through the Northern Rail twitter site (on 2nd July), but have received no reply.

Regards

Nigel McBride

Problem History

  • 1 Nigel McBride reported the issue on FixMyTransport. close 22:05 29 Jul 2012
  • 2 Nigel McBride wrote to Northern Rail close 22:05 29 Jul 2012

    Here is the letter that Nigel McBride wrote.

    Altrincham Station - No lighting on staircase from platform 1 to overbridge

    I have used the Metrolink tram from Altrincham to Manchester three times in the last two months to attend evening events in Manchester. On each occasion, I have parked the car in the long stay car park off Oakfield Road and crossed the rail lines by the overbridge to Platform 1 to catch the tram.

    Since at least June 9th, the lights on the staircase from Metrolink Platform 1 to the overbridge have not been working, although the lights on the bridge itself and on the stairs to National Rail platforms 2, 3 and 4 are fully operational.

    As there is no other illumination, the staircase is very difficult to negotiate in the dark, and I would suggest presents a considerable safety hazard. Can something be done to fix this before someone injures themselves ?

    I am not sure whether this issue should be directed to Northern Rail, or to TfGM. If the latter, I would be pleased if you could forward it to the appropriate person.

    I have previously tried raising this through the Northern Rail twitter site (on 2nd July), but have received no reply.

    Regards

    Nigel McBride

  • 3 Customer Relations responded to Nigel McBride close 22:06 29 Jul 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/267157

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

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  • 4 Northern Rail responded to Nigel McBride close 13:15 02 Aug 2012
    [Fix the staircase lights at Altrincham Station email]
    Northern Rail 267157

    02 August 2012

    Our Reference NR/ 267157

    Dear Mr McBride

    Thank you for your e-mail, which I received recently.

    I have forwarded your email on to the station manager to determine whether we are responsible for the problem and to take action if we are and / or pass it on to the right people if we are not. I trust the problem will be resolved soon.

    Yours sincerely

    Francis Brown
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

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  • 5 Nigel McBride commented close 20:37 11 Sep 2012

    By pure co-incidence, exactly the same problem was reported by Catherine Kenny just 44 minutes after I reported it on 29th July.

    I was a little surprised that you didn't link our reports in some way at the time, as it may have increased the pressure to get it fixed.

    However, as I only use the station from time to time, I can't say whether its been fixed yet or not.

Comment
  • started 29 July 2012
  • supporters 1
Altrincham Rail Station in Altrincham operated by Northern Rail
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