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“Please help me persuade London Midland to fix the ticket machine at Wolverton Station” – Tracey Brown

Description

Tracey Brown

It is very difficult to view the information on the ticket machine screen and so practically impossible to buy a ticket from it. It is absolutely crucial that this machine is functional as the ticket office is only open in the morning.s
If the machine cannot be fixed - it has been in this condition for many months now - could a sign be fixed on it advising passengers whether or not they may board a train without a ticket then buy the ticket at their destination?

Images and media

Problem History

  • 1 Tracey Brown reported the issue on FixMyTransport. close 16:55 26 Mar 2012
  • 2 Tracey Brown wrote to London Midland close 16:55 26 Mar 2012

    Here is the letter that Tracey Brown wrote.

    Ticket machine screen impossible to read

    It is very difficult to view the information on the ticket machine screen and so practically impossible to buy a ticket from it. It is absolutely crucial that this machine is functional as the ticket office is only open in the morning.s
    If the machine cannot be fixed - it has been in this condition for many months now - could a sign be fixed on it advising passengers whether or not they may board a train without a ticket then buy the ticket at their destination?

  • 3 Comments responded to Tracey Brown close 17:01 26 Mar 2012
    Thank you for getting in touch.

    This is confirmation that we have received your email and will
    respond within ten working days (in line with our Passenger's
    Charter) once we have looked into your comments in more detail.

    If the matter is clearly urgent, we will try our best to reply
    sooner.

    Thank you for your patience.

    Kind Regards,

    Customer Relations Team
    London Midland

    Buy tickets for any UK rail journey - with no booking fee - at
    www.londonmidland.com

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    Save a tree... please don't print this e-mail unless you really
    need to.

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    This email is sent subject to our email disclaimer which can be
    accessed here www.londonmidland.com/Disclaimer
  • 4 Peter Dixon commented close 17:04 26 Mar 2012

    Hi Tracey

    Please could you take a picture of it next time you are there. I know cameras can be a bit funny when taking pictures of screens but we should be able to get the gist. You can upload it through this site.

    anorak
    admin
  • 5 Tracey Brown commented close 17:20 26 Mar 2012

    I did try a couple of weeks ago but, in spite of it being an overcast day, only got the reflection of my camera, so didn't save it. At that time the text on the screen was barely visible but I was able to buy a ticket by leaning onto the screen and putting my head close to it. The passenger behind me couldn't see the text at all so gave up trying to buy his ticket.
    The screen's text was even fainter last Friday. Fortunately I'd bought my ticket from CMK in advance to leave from Wolverton. However, a woman with a child in a buggy missed her train as she was unable to purchase a ticket.

  • 6 Peter Dixon commented close 22:33 26 Mar 2012

    Hello Tracey

    If you get an opportunity in the near future, please take some photos and upload them. If you cannot get them in the near future, please can you tell us and I will drop London Midland a little message.

    anorak
    admin
  • 7 Tracey Brown commented close 15:30 29 Mar 2012

    This is a photo of Wolverton Station's ticket machine, taken 3.20pm on 29/03/2012. The touch screen was completely dead, possibly having overheated in the sun.
    A couple of hours earlier, when it was cooler but just as sunny, it had been possible to read the screen. I'm now wondering if the screen is more legible the earlier it is in the day?

  • 8 Tracey Brown commented close 15:31 29 Mar 2012

    Oops, the photo was taken yesterday Wednesday 28th March.

  • 9 Paul Hollinghurst commented close 17:57 29 Mar 2012

    Tracey,
    The screens on the ticket machines at the 3 First Capital Connect stations near to me (Meldreth, Shepreth and Foxton) were replaced recently after complaints that they were difficult to read in strong sunlight. The new screens are much better so hopefully London Midland can achieve the same for Wolverton.
    Good luck with this,
    Paul

    anorak
    admin
  • 10 Tracey Brown commented close 18:05 29 Mar 2012

    Thanks Paul. Wolverton is currently in the process of getting a brand new station, to replace the temporary structure we've had for many years. The building now has walls and a roof, which is most encouraging. Not sure when it is due to open or be up and running, or whether the existing ticket machine will be kept on or simply relocated inside.

  • 11 London Midland responded to Tracey Brown close 18:35 03 May 2012
    Dear Ms Brown

    Thank you for your enquiry, regarding the ticket machine at Wolverton
    Station.

    We have had no reports of this ticket machine been faulty. However, we are
    aware that when the sun shines on this machine it makes it hard for
    customers to see the screen.

    Please be aware that this machine will be relocated to the front of the
    station once the new building has opened, this should resolve the issue
    with the sunlight on the screen.

    Passengers can only travel without a ticket when the machine is out of
    order and no members of staff are at the station, passengers are advised to
    seek out the conductor and purchase a ticket onboard their service or
    purchase a ticket at their destination station.

    Thank you for contacting London Midland.

    Yours sincerely,

    Zowie Lewis
    Customer Relations Advisor

    London Midland, P O Box 4323, Birmingham, B2 4QT

    Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

    Save a tree... please don't print this e-mail unless you really need to.

    This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
Comment
  • started 26 March 2012
  • supporters 3
Wolverton Rail Station in Wolverton operated by London Midland
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