“Please help me persuade Stagecoach on Teesside to fix this: 59 Tesco Stop” – nattahlee wilkinson

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nattahlee wilkinson

Dear Stockton Council/ Stagecoach,
Having travelled on Stage coach buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
Also because I have heard many rumours of complaints not being serious, I will ensure some action is taken by complaining everywhere I know about today!
You advertise a ten minute service on my local route, but I regularly have to wait over an hour to go to local big supermarket. Something that has recently changed, and no posters have advertised this. So I sat stupidly on bus from North tees hopsital waiting on bus for the driver to kick me off and tell me summerfield tesco 59 buse only goes there once an hour.
If they was any notice to the public, I could have left my house half an hour later, in order to ensure I arrive on time and was not sat in the stupid rain.
This leads me to say How can your electronic board display ‘next bus due six minutes, five, four, three, two, one – then suddenly disappear off the radar – and no bus! The times are never correct.
In today’s eco-friendly climate, we are frequently being encouraged to ‘ditch the car’ and take the bus – perhaps more people would do so if they had a service they knew they could rely on .
I waited with other memebers of the public for the bus, every driver giving me a different time when the bus was coming to the hopstial. None of them wanting to help- which never suprises me. Then finally I get on the bus with my weekly ticket, and the driver was rude to everyone on the bus ..telling elderly to hurry up and get their tickets out as he was behind on times. Well was that our fault? NO! I was tempted to say something but no as usual I kept my mouth shut.
I was not really hurt that I had to wait a good while for the bus, so I went shopping. As I got off the bus many of us asked when the bus was due to pick up to go back to stockton town- in which he told us hourly at 10 past the hour. So next bus 1.10pm
I done my shopping quickly to ensure I was at the stop on time. I got their at 1.07pm in which the bus had already been and was turning around in the tesco car park. I was mifted at this point but the fact the driver went past on the opposite of the road with a huge grin on his face while three of us stuggled with bags in the pouring rain.
For a service that runs hourly because who knows why, shouldn't the service at least wait till 1.10pm to leave the bus stop not before? I am really disgraced to put it mildly about the service today. I had to fork out £5 pounds which I shouldnt have because I had a mega rider to get home with my shopping.
I spent £10.80 every week, and have done for the past few years but today was the worst expirence I have lately seen. Stagecoach needs feedback and needs to think of the public whom in which its purpose for being on.
I am sure I wont be the only one complaining about the bus route past North Tees hopsital to Tesco, only coming every hour as opposed to every ten because afew people were dicussing it today on the bus after driver told us to get off at hosptial.
I work every day and pay my way in life- unlike some people! Whom get it easy, and throw our way money away... but hey something we have to get on with because government these days never think of the public just themselves!
I’m not after freebies – just to be able to get from A to B – hassle free and to know that the service will be there when promised!
I would be extremely grateful, if on this occasion, you will take my issues ‘on board'

Problem History

  • 1 nattahlee wilkinson reported the issue on FixMyTransport. close 17:50 09 Feb 2012
  • 2 nattahlee wilkinson wrote to Stockton-on-Tees Borough Council close 17:50 09 Feb 2012

    Here is the letter that nattahlee wilkinson wrote.

    59 Tesco Stop

    Dear Stockton Council/ Stagecoach,
    Having travelled on Stage coach buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
    Also because I have heard many rumours of complaints not being serious, I will ensure some action is taken by complaining everywhere I know about today!
    You advertise a ten minute service on my local route, but I regularly have to wait over an hour to go to local big supermarket. Something that has recently changed, and no posters have advertised this. So I sat stupidly on bus from North tees hopsital waiting on bus for the driver to kick me off and tell me summerfield tesco 59 buse only goes there once an hour.
    If they was any notice to the public, I could have left my house half an hour later, in order to ensure I arrive on time and was not sat in the stupid rain.
    This leads me to say How can your electronic board display ‘next bus due six minutes, five, four, three, two, one – then suddenly disappear off the radar – and no bus! The times are never correct.
    In today’s eco-friendly climate, we are frequently being encouraged to ‘ditch the car’ and take the bus – perhaps more people would do so if they had a service they knew they could rely on .
    I waited with other memebers of the public for the bus, every driver giving me a different time when the bus was coming to the hopstial. None of them wanting to help- which never suprises me. Then finally I get on the bus with my weekly ticket, and the driver was rude to everyone on the bus ..telling elderly to hurry up and get their tickets out as he was behind on times. Well was that our fault? NO! I was tempted to say something but no as usual I kept my mouth shut.
    I was not really hurt that I had to wait a good while for the bus, so I went shopping. As I got off the bus many of us asked when the bus was due to pick up to go back to stockton town- in which he told us hourly at 10 past the hour. So next bus 1.10pm
    I done my shopping quickly to ensure I was at the stop on time. I got their at 1.07pm in which the bus had already been and was turning around in the tesco car park. I was mifted at this point but the fact the driver went past on the opposite of the road with a huge grin on his face while three of us stuggled with bags in the pouring rain.
    For a service that runs hourly because who knows why, shouldn't the service at least wait till 1.10pm to leave the bus stop not before? I am really disgraced to put it mildly about the service today. I had to fork out £5 pounds which I shouldnt have because I had a mega rider to get home with my shopping.
    I spent £10.80 every week, and have done for the past few years but today was the worst expirence I have lately seen. Stagecoach needs feedback and needs to think of the public whom in which its purpose for being on.
    I am sure I wont be the only one complaining about the bus route past North Tees hopsital to Tesco, only coming every hour as opposed to every ten because afew people were dicussing it today on the bus after driver told us to get off at hosptial.
    I work every day and pay my way in life- unlike some people! Whom get it easy, and throw our way money away... but hey something we have to get on with because government these days never think of the public just themselves!
    I’m not after freebies – just to be able to get from A to B – hassle free and to know that the service will be there when promised!
    I would be extremely grateful, if on this occasion, you will take my issues ‘on board'

  • 3 nattahlee wilkinson commented close 17:51 09 Feb 2012

    YES!

  • 4 nattahlee wilkinson added an update close 17:52 09 Feb 2012

    logging complaint with stagecoach!

  • 5 Contact Centre responded to nattahlee wilkinson close 17:56 09 Feb 2012
    Thank you for emailing the Care For Your Area Team. This
    response is to acknowledge receipt and you will receive a
    separate email within the next 24 hours confirming your Service
    Request Number where applicable. We will also aim to provide you
    with the name of the Service and/or Officer who will be dealing
    with the matter.

    show quoted sections
  • 6 [email address] responded to nattahlee wilkinson close 14:21 10 Feb 2012
    STOCKTON ON TEES BOROUGH COUNCIL
    CUSTOMER SERVICES
    CFYA HELPLINE 01642 391959
    E-Mail [Stockton-on-Tees Borough Council problem reporting email]

    Date: 10/02/2012

    Dear Sir/Madam

    Thank you for your email.

    Unfortunately we are unable to deal with your enquiry, please contact Stagecoach using the following email address:

    [email address]

    I trust this clarifies the situation.

    Should you require any further information please do not hesitate to contact us via email or telephone customer services on 391959.

    Yours sincerely
    Alex Lee
    Customer Services Officer
    On behalf of Care For Your Area

    show quoted sections
  • 7 Myf Nixon commented close 16:29 10 Feb 2012

    Hello Nattahlee,

    I have forwarded your message to Stagecoach.

    The misrouting of your email occurred because it was reported at the bus stop rather than the route. Bus stops are often the responsibility of councils, while routes are looked after by the operator.

    I do understand the reasonable perception that a non-arriving bus is a problem that occurs at a specific bus stop.We're working to make the distinction clearer.

    anorak
    admin
  • 8 Dave H commented close 21:14 10 Feb 2012

    How frequently do you use this service? Have you now got the published timetable? It was changed in January this year from a 15 minute frequency to an hourly service.

    Is this extension to the bus service provided for the Tesco supermarket (paid for by Tesco or some special arrangement?) It now only makes 5 trips by running non-stop from the Hospital on every 4th service between 10.00 and 14.00. That does suggest some sort of special arrangement as the service either terminates at the Hospital with a lay-over margin to maintain reliability during the day, and does a loop around Hardwick shops during the evenings and at weekends.

    It appears to be a regular service bus route, commercially operated, as the timetables do not state that the service is supported by the local council

    If the service is a registered service bus route, the registration obliges the operator to call at timing points no more than 1 minute early or 5 minutes late, and for this 'contract' the government provides a rebate on fuel taxes (FDR or BSOG) This is paid if services are operated as advertised, although does not at present carry any incentive or connection to the number of passengers being carried.

    The Traffic Area Office has details of the services registered and with limited resources, attempts to monitor the performance. They can require repayment of subsidy if the services are not run as registered. If the Council or Tesco is paying a contribution for the service running the extension to Summerfield they might want to know why it is not being delivered. It clearly did not generate enough traffic to justify the old 15-minute frequency, but the very limited number of trips suggests that there is a special call to add this part on to an existing bus service, through the middle of the day.

    It may be that a shared taxi or other form of 'bus' service would be a cheaper and simpler option than using a bigger vehicle.

    You will need to do some groundwork to marshall your case.

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  • started 9 February 2012
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