“Please help me persuade Transport for Greater Manchester and Arriva North West to fix this: 715” – kirsty hodgson

Description

kirsty hodgson

The 715 bus that arrives at callis road at 07:50 doesnt seem to be showing up everyday and i dont think I am missing it as i get there 10 minutes early, it is just causing me a lot of problems as I rely on this bus to get me to work in the morning on time.

Problem History

  • 1 kirsty hodgson reported the issue on FixMyTransport. close 10:12 16 Jan 2012
  • 2 kirsty hodgson wrote to Transport for Greater Manchester close 10:12 16 Jan 2012

    Here is the letter that kirsty hodgson wrote.

    715

    The 715 bus that arrives at callis road at 07:50 doesnt seem to be showing up everyday and i dont think I am missing it as i get there 10 minutes early, it is just causing me a lot of problems as I rely on this bus to get me to work in the morning on time.

  • 3 [email address] responded to kirsty hodgson close 13:43 19 Jan 2012
    Dear Sir/Madam

    Thank you for contacting us.

    The 715 service is operated by Arriva on a commercial basis.

    Whilst Transport for Greater Manchester (TfGM) will always
    endeavour to
    influence these commercially operated services, any decision in
    relation to routes, timetables, level of fares and the
    day-to-day operational running of these services ultimately
    rests with the operator concerned.

    We have no control over service performance directly; instead
    this role is fulfilled by the Traffic Commissioner who does have
    responsibility for ensuring that all services are operated in
    compliance with the registered timetable and is able to take
    punitive or remedial action against particular operators who
    fail to do so.

    We are currently in the process of further developing the
    intelligence that officers are able to share with the Office of
    the North West Traffic Commissioner to better inform the
    decisions that she is able to take in respect of monitoring and
    subsequently timetable compliance and service delivery.

    Should you wish to contact Arriva, they can be contacted here:
    [1][email address]

    Kind regards

    Customer Relations

    Original Text

    From: [fix this: 715 email]
    To: [Transport for Greater Manchester problem reporting email]
    <[email address]>
    CC:
    Sent: 16.01.12 10:15:04
    Subject: 715

    Dear Transport for Greater Manchester,

    The 715 bus that arrives at callis road at 07:50 doesnt seem to
    be
    showing up everyday and i dont think I am missing it as i get
    there
    10 minutes early, it is just causing me a lot of problems as I
    rely
    on this bus to get me to work in the morning on time.

    show quoted sections
  • 4The problem report was resent to Arriva North West 15:50 20 Jan 2012
  • 5 Myf Nixon commented close 15:52 20 Jan 2012

    Hello Kirsty,

    FixMyTranspoprt admin here. Your report went to TGM because it was reported at a bus stop (for which they are responsible) rather than on the route (responsibility of Arriva). I can understand why - the issue "happens" at the bus stop, but unfortunately FixMyTransport cannot yet make that kind of fine distinction.

    In the meantime, I have forwarded your report on to Arriva, and I hope that you receive a satisfactory reply. Good luck!

    anorak
    admin
  • 6 Customer Services North West responded to kirsty hodgson close 16:01 20 Jan 2012
    Good Afternoon,

    Can the complainant please contact us directly about this.

    Kind Regards

    Lilian

    show quoted sections
Comment
  • started 16 January 2012
  • supporters 1
Wigan Road/Callis Road (O/s House 42) bus stop in Willows
Problem Reporter
Supporters (1)
Top of page