FixMyTransport: fix this: Bridge across the line

Description

Alexander. G. Heggie

We need a footbridge across the line, as its a very long walk from one side to the other for older people or people like me with a disability which restricts my walking to 30 yards, we are continually ignored on this problem, There used to be a footbridge across the line some time back but was taken down, as far as I know this is the only station with no bridge crossing.

Comment

Problem History

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1 Alexander. G. Heggie reported the issue on FixMyTransport. close 08:41 13 Sep 2011 #
2 Alexander. G. Heggie wrote to ScotRail close 08:42 13 Sep 2011 #

Here is the letter that Alexander. G. Heggie wrote.

Bridge across the line

We need a footbridge across the line, as its a very long walk from one side to the other for older people or people like me with a disability which restricts my walking to 30 yards, we are continually ignored on this problem, There used to be a footbridge across the line some time back but was taken down, as far as I know this is the only station with no bridge crossing.
3 First Group Response responded to Alexander. G. Heggie close 08:43 13 Sep 2011 #

Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

Please note that you will not be able to respond direct to this email.

Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

Please note that you will not be able to respond direct to this email.
4 Scotrail Customer Relations responded to Alexander. G. Heggie close 10:38 15 Sep 2011 #

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: SR 6184879

Dear Mr Heggie

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Thank you for contacting ScotRail. If there is anything else we can help you with, please do not hesitate to contact us again.

Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Carol Nesbitt
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: SR 6184879

Dear Mr Heggie

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Thank you for contacting ScotRail. If there is anything else we can help you with, please do not hesitate to contact us again.

Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Carol Nesbitt
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Myf Nixon commented close 11:17 15 Sep 2011 #

Hi Alexander,

We're aware of Scotrails' requests that users take their correspondence offline and we're hoping to open communication channels so that we can reach a solution to this.

In the meantime, please do keep us updated on any progress you make with this issue.

anorak

admin
6 Alexander. G. Heggie commented close 12:23 15 Sep 2011 #

I have passed this link to the Secretary of Craigshill Community Council as they have made a few compaints on this problem.
7 Alexander. G. Heggie commented and marked the problem as fixed. close 06:52 26 Jan 2012 #

I did report that the problem was fixed, thanks for the update though, you do a good job,
8 Alexander. G. Heggie commented close 07:15 26 Jan 2012 #

I made a mistake in saying the problem had been fixed, I got it mixed up with another problem I reported that one had been fixed, Sorry for the mistake, but the bridge has not been fixed. Sorry again for the mistake, Alexander. Heggie
9 m fisher commented close 13:56 20 Sep 2012 #

Hi, just noticed your comment on lack of footbridge at uphall station and you certainly have our support for this as it should have been an automatic build given the distances are far too long from one side to the other for able bodied people never mind for people with disabilities of any sort, such as limited mobility.
Please keep us posted as to any progress with this urgent issue and if we can be of further assistance or support let us know.

Best regards

Michael Fisher for FJS Group