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“Please help me persuade First West Yorkshire Ltd to fix this: Bus didn't turn up” – James Grant

Description

James Grant

Arrived at Bus stop at seldon road to catch either the 10 that departs boroughbridge road at 14.12 or the 14 at 14.25 and neither has turned up. It's now 14.45 and another 10 is due and that hasn't turned up yet either! It's not as if we don't pay enough for this shocking service.

Problem History

  • 1 James Grant reported the issue on FixMyTransport. close 14:46 13 Jul 2013
  • 2 James Grant wrote to First West Yorkshire Ltd close 14:46 13 Jul 2013

    Here is the letter that James Grant wrote.

    Bus didn't turn up

    Arrived at Bus stop at seldon road to catch either the 10 that departs boroughbridge road at 14.12 or the 14 at 14.25 and neither has turned up. It's now 14.45 and another 10 is due and that hasn't turned up yet either! It's not as if we don't pay enough for this shocking service.

  • 3 [email address] responded to James Grant close 11:54 17 Jul 2013
    Our Ref: CID/157378

    17 July 2013

    Dear Mr Grant

    Thank you for your complaint and I'm sorry to hear of the
    problems that you experienced with service 10 and 14 in York on
    13 July.  I do understand how frustrating and disruptive it can
    be if a bus you're counting on doesn't run.

    Unfortunately there were massive delays across the network due
    to the York race event, worsened by the weather conditions.
     Buses were running normally as far as possible, but delays were
    varied and were in some cases severe.

    For example, having looked into the matter, buses on the number
    10 were running over 30 minutes late.  Unfortunately the 1414
    journey was Acomb was forced to be adjusted and started further
    up the route to catch up time, due to severe late running.

    This is also frustrating to us, as we were unable to keep to
    schedule due to these external factors. Whilst we allow recovery
    time in the schedules, such unplanned delays are outside of our
    control and all we can do in such circumstances is to try and
    maintain the service through adjustment. However, we have to
    take care to ensure drivers remain legal on driving hours.

    Once again, my apologies for the upset and inconvenience on this
    occasion.

    Yours sincerely

    Laura Green
    Lead Customer Services Agent

    This message is confidential. It may not be disclosed to, or
    used by, anyone other than the addressee. If you receive this
    message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept
    responsibility for changes to any email which occur after the
    email has been sent. Attachments to this email could contain
    software viruses which could damage your system. First have
    checked the attachments for viruses before sending, but you
    should virus-check them before opening.

    For more information on our range of services or to book your
    tickets online, please visit:- [1]http://www.firstgroup.com

    References

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