FixMyTransport: fix this: Crowding

Description

Sheeraz Singh

The ealing broadway to Paddington train is often late and is always overcrowded. It doesnt seem to have enough carriages. Can something be done about this?

Comment

Problem History

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1 Sheeraz Singh reported the issue on FixMyTransport. close 15:05 13 Sep 2011 #
2 Sheeraz Singh wrote to First Great Western Railway close 15:05 13 Sep 2011 #

Here is the letter that Sheeraz Singh wrote.

Crowding

Hi

The ealing broadway to Paddington train is often late and is always overcrowded. It doesnt seem to have enough carriages. Can something be done about this?
3 First Group Response responded to Sheeraz Singh close 15:13 13 Sep 2011 #

Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[email address]

Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

[email address]
4 FGW Customer Relations responded to Sheeraz Singh close 23:46 14 Sep 2011 #

First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ

Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]

www.firstgreatwestern.co.uk

Ref: 6186084/FGW

Dear Sheeraz Singh

Thank you for your email of 13 September 2011. I am really sorry to learn that you are continuing to experience delays and overcrowding on your journeys from Ealing Broadway to London Paddington. I understand this is frustrating and I do apologise.

I would like to investigate this for you and log your comments. To do this, I need you to advise me the scheduled depature time of your journey and I will look into it for you straightaway. My address and contact number are at the top of this email and it will help if you could quote the reference 6186084 in future contact.

Thank you again for your email and I hope to hear from you very soon.

Yours sincerely

Ingrid Dsouza
Customer Services Advisor

*** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

http://www.surveymonkey.com/s.aspx?sm=1M...

First Great Western Limited. Registered in England & Wales No. 05113733.
Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ

Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]

www.firstgreatwestern.co.uk

Ref: 6186084/FGW

Dear Sheeraz Singh

Thank you for your email of 13 September 2011. I am really sorry to learn that you are continuing to experience delays and overcrowding on your journeys from Ealing Broadway to London Paddington. I understand this is frustrating and I do apologise.

I would like to investigate this for you and log your comments. To do this, I need you to advise me the scheduled depature time of your journey and I will look into it for you straightaway. My address and contact number are at the top of this email and it will help if you could quote the reference 6186084 in future contact.

Thank you again for your email and I hope to hear from you very soon.

Yours sincerely

Ingrid Dsouza
Customer Services Advisor

*** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

http://www.surveymonkey.com/s.aspx?sm=1M...

First Great Western Limited. Registered in England & Wales No. 05113733.
Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Myf Nixon commented close 12:54 28 Sep 2011 #

Hi Sheeraz,
I see this problem has been marked as 'fixed' - is that the case? We'd love to know how you got on. Thanks!

anorak

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