FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

Description

Bob GRIFFITHS

I am a regular disabled bus user. Due to the infrequency of buses at certain times of the day I find it difficult to have to stand to wait. May I ask if seats could be fitted in the shelter. There are a number of older passengers using the shelter who often remark on the lack of seating.

Problem History

  • 1 Bob GRIFFITHS reported the issue on FixMyTransport. close 11:55 09 Feb 2013
  • 2 Bob GRIFFITHS wrote to Centro close 11:55 09 Feb 2013

    Here is the letter that Bob GRIFFITHS wrote.

    Disabled Passengers

    I am a regular disabled bus user. Due to the infrequency of buses at certain times of the day I find it difficult to have to stand to wait. May I ask if seats could be fitted in the shelter. There are a number of older passengers using the shelter who often remark on the lack of seating.

  • 3 Customer Relations responded to Bob GRIFFITHS close 12:03 09 Feb 2013
    Thank you for contacting Centro, your comments are important to us. A member of our Customer Relations team will investigate and respond to your enquiry. We aim to respond to all correspondence within 10 working days.

    We will register and store your comments and personal information in our Customer Relations Management System. For further information regarding how we will use your personal information please see our privacy statement at www.networkwestmidlands.com

    It may be necessary to share your comments and personal information with external organisations and transport operators to resolve your enquiry. If this is the case we will contact the relevant company and ask them to investigate and reply directly to you. We will then contact you to let you know who we have passed your details to.

    To plan a public transport journey via the internet please visit our website at www.networkwestmidlands.com using the journey planning link.

    If you require help or advice planning a journey by bus or Metro please contact Traveline on 0871 200 22 33. For information on travelling by train please call National Rail Enquiries on 0845 7 48 49 50.

    A free Smartphone app is now available for the Android platform and iPhone which helps you while you are "on the move" in the West Midlands. You can view your next departures, real-time and scheduled, for Bus, Train and Metro in Birmingham, Coventry, Wolverhampton, Walsall, Sandwell, Dudley and Solihull. The app automatically finds your nearest stop or station using Google Maps or you can search for a location yourself. You are able to keep a list of your favourite stops and stations and receive the latest traffic and journey news. In addition the app explains the fares used in the West Midlands. To get the app search for "Network West Midlands" on the Android market or iPhone.

    This email transmission is strictly confidential and intended
    solely for the addressee. It may contain information which is
    covered by legal, professional or other privilege and no mistake
    in transmission is intended to waive or compromise such
    privilege. If you have received this transmission in error
    please notify us as soon as possible at www.centro.org.uk

    show quoted sections
  • 4 Bob GRIFFITHS commented and marked the problem as fixed. close 12:13 23 Mar 2013

    Many Thanks for putting seating in the shelter which now allows disabled passengers to sit whilst waiting for a bus.

  • 5 Myf Nixon commented close 09:30 25 Mar 2013

    Oh, that's great - so glad to hear it.

    anorak
    admin
Comment
  • started 9 February 2013
  • supporters 2
Darwin Rd (adjacent) bus stop in Leamore
Problem Reporter
Supporters (2)
Top of page