“Please help me persuade South West Trains to fix this: Incorrect information of deaprtures on display board” – elaine barends

Description

elaine barends

On several occassions the incorrect departure sequence has been displayed on the Wimbledon Station platforms 1 to 4.
This morning platform 3 was scheduled on the display board to depart first. Most customers ran for the platform 3 only to watch the train on platform 1 depart first.
this obviously made the connections late on the ongoing journey

Comment

Problem History

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  • 1 elaine barends reported the issue on FixMyTransport. close 11:12 12 Oct 2012
  • 2 elaine barends wrote to South West Trains close 11:12 12 Oct 2012

    Here is the letter that elaine barends wrote.

    Incorrect information of deaprtures on display board

    On several occassions the incorrect departure sequence has been displayed on the Wimbledon Station platforms 1 to 4.
    This morning platform 3 was scheduled on the display board to depart first. Most customers ran for the platform 3 only to watch the train on platform 1 depart first.
    this obviously made the connections late on the ongoing journey

  • 3 South West Trains responded to elaine barends close 11:16 12 Oct 2012
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  • 4 Peter Dixon commented close 12:03 12 Oct 2012

    Hello Elaine Barends

    I am one of the FixMyTransport Volunteers.

    We have sent your message to South West Trains but sadly, South West Trains have chosen to not engage with its customers through FixMyTransport. My advice would be that you contact them directly through their email address customerrelations@swtrains.co.uk

    Kind regards

    anorak
    admin
  • 5 elaine barends commented close 13:06 12 Oct 2012

    many thanks for that response.
    rgds

  • 6 South West Trains responded to elaine barends close 11:38 07 Nov 2012
    South West Trains

    Customer Service Centre
    Overline House
    Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email [South West Trains problem reporting email]

    Our ref:1703056

    7 November 2012

    Dear Ms Barends

    Thank you for your email of 12 October 2012.

    I note your comments concerning departure information displayed at
    Wimbledon. We always aim
    to provide a high standard of information. I apologise for any
    inconvenience you have been
    caused.

    At South West Trains providing quality information to our customers is a
    priority to us. Your
    comments will be passed on to the relevant station manager and to our
    customer information
    Manager for their information. They will ensure that they implement any
    changes they can to make
    sure that the standard of service we deliver improves. I do hope that you
    will see a positive
    change the next time you travel with us.

    Thank you for contacting us.

    Kind Regards
    Claire Haigh
    Customer Relations Officer

    If replying to this e-mail please copy: FAO Claire Haigh 1703056 into the
    subject line. This will
    ensure that the correct Customer Relations Officer will deal with any
    response.
Comment
  • started 12 October 2012
  • supporters 1
Train route between Raynes Park and Wimbledon operated by South West Trains
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