FixMyTransport: fix this: overcrowd

Description

paul mcknight

0749 service from Inverurie to Aberdeen hugely overcrowded during school terms

Comment

Problem History

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1 paul mcknight reported the issue on FixMyTransport. close 11:38 11 Oct 2012 #
2 paul mcknight wrote to ScotRail close 11:38 11 Oct 2012 #

Here is the letter that paul mcknight wrote.

overcrowd

0749 service from Inverurie to Aberdeen hugely overcrowded during school terms
3 First Group Response responded to paul mcknight close 11:45 11 Oct 2012 #

Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

Please note that you will not be able to respond direct to this email.

Whatever the weather, check your journey before you travel @ www.Scotrail.co.uk.

Check out our new traffic alerts on our homepage for 'at-a-glance' view of live running information and sign up for our iphone app. You can also follow us on Twitter.

Thank you for contacting ScotRail. Under the terms of our Passengers' Charter, we aim to respond to all claims/correspondence within 7 working days.

Please note that you will not be able to respond direct to this email.

Whatever the weather, check your journey before you travel @ www.Scotrail.co.uk.

Check out our new traffic alerts on our homepage for 'at-a-glance' view of live running information and sign up for our iphone app. You can also follow us on Twitter.
4 Scotrail Customer Relations responded to paul mcknight close 21:12 17 Oct 2012 #

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: 6753460/SR

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Thank you once again for contacting ScotRail. Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Terri Brodie
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com

ScotRail
Customer Relations
PO Box 7030
Fort William
PH33 6WX

Tel: 08456 015 929
Fax: 01397 708 239

Our Ref: 6753460/SR

Thank you for your email.

As a Train Operating Company, we want to keep our customers happy.

We have a series of initiatives in place to listen and act upon their comments. These channels range from 'Meet the Managers' at stations and on trains to Customer Forums.

We also have a dedicated customer relations centre which aims to respond to queries or complaints as quickly and effectively as possible.

We encourage our customers to contact us directly to help give them the service they expect and deserve.

Thank you once again for contacting ScotRail. Should you need to reply to this email, please respond to [ScotRail problem reporting email].

Yours sincerely

Terri Brodie
Customer Relations Advisor

First ScotRail Limited. Registered in Scotland No SC185018. Registered Office: 395 King Street, Aberdeen AB24 5RP

First ScotRail Limited. Registered in Scotland No. SC185018. Registered office: 395 King Street, Aberdeen, AB24 5RP.

This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
5 Paul Hollinghurst commented close 23:41 17 Oct 2012 #

Paul,

Unfortunately Scotrail have chosen not to correspond with its passengers through FixMyTransport for reasons best known to themselves, so you will have to contact them directly through their customer service department at Scotrailcustomer.relations@firstgroup.com

Please do come back and update your campaign page on FixMyTransport with any news.

I hope you get a useful reply.

Paul (FixMyTransport Volunteer)

anorak

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