“Please help me persuade South West Trains to fix this: overcrowding” – Liam McKeevor

Description

Liam McKeevor

The 23:48 from Waterloo was extremely overcrowded. Due to 4 coach train seemingly. Airconditioning was also inadequate.

Comment

Problem History

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  • 1 Liam McKeevor reported the issue on FixMyTransport. close 00:09 09 Sep 2012
  • 2 Liam McKeevor wrote to South West Trains close 00:09 09 Sep 2012

    Here is the letter that Liam McKeevor wrote.

    overcrowding

    The 23:48 from Waterloo was extremely overcrowded. Due to 4 coach train seemingly. Airconditioning was also inadequate.

  • 3 South West Trains responded to Liam McKeevor close 04:09 09 Sep 2012
    ----------------------------------------------------------------------------
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    Thank you for your email to South West Trains' customer relations.

    This email facility is for your comments, suggestions and complaints
    regarding the service we provide. For frequently asked questions about our
    service please visit http://www.southwesttrains.co.uk/faq.aspx.

    If you would like information about train times and fares visit
    http://www.southwesttrains.co.uk/. To register for JouneyCheck email
    alerts visit http://www.southwesttrains.co.uk/jca.aspx and for live train
    running information visit http://www.journeycheck.southwesttrains.....
    If you would like to follow us on Twitter please follow this link
    http://www.southwesttrains.co.uk/twitter....

    If you wish to book a rail ticket or check availability please contact
    South West Trains' Customer Service Centre on 0845 6000 650 (0600 to 2200
    every day except Christmas Day and Boxing Day) or visit
    www.southwesttrains.co.uk.

    We will respond as soon as possible to your comments. Our promised response
    time is covered by South West Trains' Passengers' Charter. The Charter
    states that "we aim to provide a full reply within 20 working days" We
    will normally be able to respond much quicker than this but, at busy times,
    it may be necessary to work within this timescale.

    Please do not respond to this email as it has been sent automatically from
    an unattended mail box.
    ----------------------------------------------------------------------------
    ----------------------------------------------------------------------
  • 4 South West Trains responded to Liam McKeevor close 09:52 11 Sep 2012
    Fixmytransport.Com

    Stagecoach South Western Trains
    Customer Service Centre
    Overline House, Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email [South West Trains problem reporting email]

    [fix this: overcrowding email]

    Our ref:1697551

    11 September 2012
    Dear Sirs

    Thank you for your contact regarding our services. We do welcome feedback
    from our
    customers and have established a full range of media channels to enable
    direct contact
    with our customer relations team.

    A webform on our website at www.southwesttrains.co.uk

    By email to [South West Trains problem reporting email]

    By post to –
    South West Trains Customer Relations,
    Overline House, Blechynden Terrace,
    Southampton. SO15 1GW.

    By telephone 0845 6000 650 option 4

    There are also established representative bodies which deal with unresolved
    complaints
    from our passengers.

    For the London Area the organisation is London Travelwatch
    www.londontravelwatch.org.uk

    For the remainder of our area the organisation is Passenger Focus
    www.passengerfocus.org.uk

    In order to guarantee a full and consistent response to the concerns
    raised, would you
    please advise our customer to use one of our established methods of contact.

    Regards
    Jan Ledbyrne
    Stagecoach South Western Trains
  • 5 Liam McKeevor wrote to South West Trains close 13:00 11 Sep 2012

    Dear Jan,

    Could you provide a south west trains email address please? Your below email does not.

    Regards

    Liam
    -----Original Message-----

    Fixmytransport.Com

    Stagecoach South Western Trains
    Customer Service Centre
    Overline House, Blechynden Terrace
    Southampton SO15 1GW
    Telephone 0845 6000 650
    Fax 023 8072 8187
    email [South West Trains problem reporting email]

    [fix this: overcrowding email]

    Our ref:1697551

    11 September 2012
    Dear Sirs

    Thank you for your contact regarding our services. We do welcome feedback
    from our
    customers and have established a full range of media channels to enable
    direct contact
    with our customer relations team.

    A webform on our website at www.southwesttrains.co.uk

    By email to [South West Trains problem reporting email]

    By post to �
    South West Trains Customer Relations,
    Overline House, Blechynden Terrace,
    Southampton. SO15 1GW.

    By telephone 0845 6000 650 option 4

    There are also established representative bodies which deal with unresolved
    complaints
    from our passengers.

    For the London Area the organisation is London Travelwatch
    www.londontravelwatch.org.uk

    For the remainder of our area the organisation is Passenger Focus
    www.passengerfocus.org.uk

    In order to guarantee a full and consistent response to the concerns
    raised, would you
    please advise our customer to use one of our established methods of contact.

    Regards
    Jan Ledbyrne
    Stagecoach South Western Trains

  • 6 South West Trains responded to Liam McKeevor close 13:02 11 Sep 2012
    ----------------------------------------------------------------------------
    -------------------------------------------------------------------
    Thank you for your email to South West Trains' customer relations.

    This email facility is for your comments, suggestions and complaints
    regarding the service we provide. For frequently asked questions about our
    service please visit http://www.southwesttrains.co.uk/faq.aspx.

    If you would like information about train times and fares visit
    http://www.southwesttrains.co.uk/. To register for JouneyCheck email
    alerts visit http://www.southwesttrains.co.uk/jca.aspx and for live train
    running information visit http://www.journeycheck.southwesttrains.....
    If you would like to follow us on Twitter please follow this link
    http://www.southwesttrains.co.uk/twitter....

    If you wish to book a rail ticket or check availability please contact
    South West Trains' Customer Service Centre on 0845 6000 650 (0600 to 2200
    every day except Christmas Day and Boxing Day) or visit
    www.southwesttrains.co.uk.

    We will respond as soon as possible to your comments. Our promised response
    time is covered by South West Trains' Passengers' Charter. The Charter
    states that "we aim to provide a full reply within 20 working days" We
    will normally be able to respond much quicker than this but, at busy times,
    it may be necessary to work within this timescale.

    Please do not respond to this email as it has been sent automatically from
    an unattended mail box.
    ----------------------------------------------------------------------------
    ----------------------------------------------------------------------
  • 7 Peter Dixon commented close 13:42 11 Sep 2012

    Hello Liam

    I am one of the FixMyTransport Volunteers.

    We are sorry that Stagecoach South West Trains have chosen to not correspond with you through FixMyTransport. Our system is set up to strip email addresses out of emails posted.

    The email address you need is customerrelations@swtrains.co.uk and you should quote the reference 1697551 when you send them an email.

    Kind regards

    anorak
    admin
Comment
  • started 8 September 2012
  • supporters 1
Train route between London Waterloo and Weybridge operated by South West Trains
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