FixMyTransport: fix this: Overcrowding

Description

Angela Cant

Trains from Wolverhampton to Birmingham New Street from 8.00am onwards are overcrowded. I don't mind standing occasionally but every morning is a bit much. This applies to all operators. The trains are too small for the number of people.

Comment

Problem History

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1 Angela Cant reported the issue on FixMyTransport. close 09:12 17 Oct 2012 #
2 Angela Cant wrote to London Midland close 09:12 17 Oct 2012 #

Here is the letter that Angela Cant wrote.

Overcrowding

Trains from Wolverhampton to Birmingham New Street from 8.00am onwards are overcrowded. I don't mind standing occasionally but every morning is a bit much. This applies to all operators. The trains are too small for the number of people.
3 Comments responded to Angela Cant close 09:15 17 Oct 2012 #

Thank you for getting in touch.

This is confirmation that we have received your email. We aim
to response to you within 10 working days (in line with our
Passengers Charter). Unfortunately, due to an unusually high
volume of correspondence, responses may take longer.

If the matter is clearly urgent, we will try our best to reply
sooner.

Thank you for your patience.

Kind Regards,

Customer Relations Team

London Midland

Buy tickets for any UK rail journey - with no booking fee - at
www.londonmidland.com

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This email is sent subject to our email disclaimer which can be
accessed here www.londonmidland.com/Disclaimer

Thank you for getting in touch.

This is confirmation that we have received your email. We aim
to response to you within 10 working days (in line with our
Passengers Charter). Unfortunately, due to an unusually high
volume of correspondence, responses may take longer.

If the matter is clearly urgent, we will try our best to reply
sooner.

Thank you for your patience.

Kind Regards,

Customer Relations Team

London Midland

Buy tickets for any UK rail journey - with no booking fee - at
www.londonmidland.com

----------------------------------------------------------------

Save a tree... please don't print this e-mail unless you really
need to.

----------------------------------------------------------------

This email is sent subject to our email disclaimer which can be
accessed here www.londonmidland.com/Disclaimer
4 London Midland responded to Angela Cant close 17:16 30 Oct 2012 #

Dear Ms Cant

Thank you for your email about your experiences of the services we operate
between Wolverhampton and Birmingham New Street after 8am.

We have a finite number of carriages available to us to use across our
network and they are all in use throughout the morning peak. We have to
manage the number of carriages we have and set them against the passengers
we anticipate to travel on the services across our network.

We do monitor the passenger numbers on our services regularly and if we
find changes we will amend the use of carriages accordingly at the next
available opportunity.

I would like to take this opportunity to thank you for taking the time to
contact us about this and I hope I have been able to explain our position
in relation to this situation.

If I can be of further assistance then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer

Dear Ms Cant

Thank you for your email about your experiences of the services we operate
between Wolverhampton and Birmingham New Street after 8am.

We have a finite number of carriages available to us to use across our
network and they are all in use throughout the morning peak. We have to
manage the number of carriages we have and set them against the passengers
we anticipate to travel on the services across our network.

We do monitor the passenger numbers on our services regularly and if we
find changes we will amend the use of carriages accordingly at the next
available opportunity.

I would like to take this opportunity to thank you for taking the time to
contact us about this and I hope I have been able to explain our position
in relation to this situation.

If I can be of further assistance then please let me know.

Yours sincerely,

James Foxall
Customer Relations Supervisor

London Midland, P O Box 4323, Birmingham, B2 4QT

Buy tickets for any UK rail journey - with no booking fee - at www.londonmidland.com

Save a tree... please don't print this e-mail unless you really need to.

This email is sent subject to our email disclaimer which can be accessed here www.londonmidland.com/Disclaimer
5 Ben Whitehouse commented close 15:42 02 Nov 2012 #

"We do monitor the passenger numbers on our services regularly and if we
find changes we will amend the use of carriages accordingly at the next
available opportunity."

Perhaps the next question we can ask is when the next available opportunity will be?

I regularly take photos of the overcrowding on the 08:04 from Wolverhampton to Birmingham New Street and tweet them to London Midland Trains. They always say they're sorry and that the pictures have been "monitored".

We could ask to see a report that has been generated from these monitoring exercises.

Perhaps we could invite bosses from London Midland Trains to meet passengers from an overcrowded service?

anorak