“Please help me persuade Northern Rail to fix this: Overcrowding (1 of 2)” – S Riley

Description

S Riley

Like many others me and my family could'nt get on the 19.28 train to Blackpool at Mancheter Victoria, at least one carriage short on capacity. I have yet to see a central London tube train at rush hour as packed as this.
Managed to get on the 20.22 train. By the time it was ready to leave the train was bursting at the seams, with people having to remain on the platform. The guards answer, YELL at travellers through the window to move up, not that there was anywhere to move up!!!!!!
From the Northern Rail website "business that meets the social and sustainability needs of all our stakeholders" it was both social (like yates at last orders) and sustainable (maximum profit from avaliable square foot of floor space).
Why bother laying on extra carriages at the busiest time of year at extra cost, customers will manage won't they? disgusting attempt at 21st century public transport

Problem History

  • 1 S Riley reported the issue on FixMyTransport. close 23:02 10 Dec 2011
  • 2 S Riley wrote to Northern Rail close 23:02 10 Dec 2011

    Here is the letter that S Riley wrote.

    Overcrowding (1 of 2)

    Like many others me and my family could'nt get on the 19.28 train to Blackpool at Mancheter Victoria, at least one carriage short on capacity. I have yet to see a central London tube train at rush hour as packed as this.
    Managed to get on the 20.22 train. By the time it was ready to leave the train was bursting at the seams, with people having to remain on the platform. The guards answer, YELL at travellers through the window to move up, not that there was anywhere to move up!!!!!!
    From the Northern Rail website "business that meets the social and sustainability needs of all our stakeholders" it was both social (like yates at last orders) and sustainable (maximum profit from avaliable square foot of floor space).
    Why bother laying on extra carriages at the busiest time of year at extra cost, customers will manage won't they? disgusting attempt at 21st century public transport

  • 3 Customer Relations responded to S Riley close 23:06 10 Dec 2011
    Dear Customer

    Customer Relations

    Case Reference: NR/237895

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    ----------------------------------------------------------------

    Attention:
    This email is confidential and intended for the named addressee
    only.

    Any views or opinions expressed and presented are those of the
    author
    and do not necessarily represent those of Northern Rail Ltd.

    If you are not the intended recipient then you have received
    this email in error and any use, disclosure, forwarding,
    printing,
    copying and distribution is strictly prohibited.

    If you have received this transmission in error please contact
    and
    notify the sender. Thank you for your co-operation.

    This email was scanned and cleared by the Northern Rail
    Ltd Information Services Department.

    ----------------------------------------------------------------

    hide quoted sections
  • 4 Dave H commented close 13:47 12 Dec 2011

    There is a very frequent service that gets you from Blackpool to Preston and more trains call there offering capacity to get from Preston to Manchester. The main trouble being that some go from Blackpool North and some from Blackpool South (the connecting line having been ripped out many years ago). Leaving Blackpool you might need to catch a train to Blackburn or other places which will require a change at Preston, but once there you get around 4 TPE trains per hour to Manchester Piccadilly or Deansgate and a free bus or tram transfer to Victoria.

    At times like this there should be better passenger management to use all the services and confirmation of ticket acceptance on all trains so that those with limited availability tickets can get to Preston/Manchester by all available capacity.

    Modern communications mean that a text or twitter or online message can be rapidly posted to advise of high demand for a particular train/station and which alternatives are available - sadly NorthernRail does not appear to be as far advanced as some other operators in using these media to best effect.

  • 5 Northern Rail responded to S Riley close 09:02 13 Dec 2011
    13 December 2011

    Our Reference NR/ 237895

    Dear [fix this: Overcrowding (1 of 2) email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    ---------------------------------------------------------------------
    This email is confidential and intended for the named addressee only.

    Any views or opinions expressed and presented are those of the author
    and do not necessarily represent those of Northern Rail Ltd.

    If you are not the intended recipient then you have received
    this email in error and any use, disclosure, forwarding, printing,
    copying and distribution is strictly prohibited.

    If you have received this transmission in error please contact and
    notify the sender. Thank you for your co-operation.

    This email was scanned and cleared by the Northern Rail Ltd Information
    Services Department.
    ---------------------------------------------------------------------

    hide quoted sections
  • 6 Northern Rail responded to S Riley close 09:18 13 Dec 2011
    13 December 2011

    Our Reference NR/ 237897

    Dear [fix this: Overcrowding (1 of 2) email]

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Thank you again for taking the trouble to contact me.

    Yours sincerely

    Debby Corbett
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    ---------------------------------------------------------------------
    This email is confidential and intended for the named addressee only.

    Any views or opinions expressed and presented are those of the author
    and do not necessarily represent those of Northern Rail Ltd.

    If you are not the intended recipient then you have received
    this email in error and any use, disclosure, forwarding, printing,
    copying and distribution is strictly prohibited.

    If you have received this transmission in error please contact and
    notify the sender. Thank you for your co-operation.

    This email was scanned and cleared by the Northern Rail Ltd Information
    Services Department.
    ---------------------------------------------------------------------

    hide quoted sections
Comment
  • started 10 December 2011
  • supporters 2
Train route between Kirkham & Wesham and Manchester Victoria operated by Northern Rail
Problem Reporter
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