FixMyTransport is now closed to new submissions. The site is available as an archive for you to browse, but you can no longer report problems. Find out more…

“Please help me persuade Arriva Midlands and Leicestershire County Council to fix this: Ownership and bus stops” – Dave Hall

Description

Dave Hall

I believe that Arriva now operate this route.
The bus stops have incorrect bus times; Arriva say this is the County Council's problem not their's.

Problem History

  • 1 Dave Hall reported the issue on FixMyTransport. close 10:02 08 Oct 2013
  • 2 Dave Hall wrote to Centrebus (Leics & Lincs area) close 10:02 08 Oct 2013

    Here is the letter that Dave Hall wrote.

    Ownership and bus stops

    I believe that Arriva now operate this route.
    The bus stops have incorrect bus times; Arriva say this is the County Council's problem not their's.

  • 3 Centrebus Bus Company commented close 10:02 09 Oct 2013

    As you mention, service 58 is operated by Centrebus Holdings, now part of Arriva Midlands. You will need to raise your enquiry with them. Details of how to contact Arriva are on their contact page.

    http://www.arrivabus.co.uk/contactus/?gclid=COLpt5iyiboCFTMctAod0FcAdQ

  • 4The problem report was resent to Arriva Midlands 10:28 10 Oct 2013
  • 5The problem report was resent to Leicestershire County Council 10:28 10 Oct 2013
  • 6 Myf Nixon commented close 10:29 10 Oct 2013

    FixMyTransport Admin here.

    Thanks Dave and Centrebus for correcting the operator of this route. I've now sent the report to both Arriva and the council and I hope that you can iron out the issue.

    anorak
    admin
  • 7 Customer Services responded to Dave Hall close 10:30 10 Oct 2013
    Received From: Dave Hall
    Subject: Ownership and bus stops

    Thank you for your enquiry which has been received by our
    Customer Services Team.

    The Customer Service Centre aims to log all email enquiries
    within 3 working days.
    If your enquiry relates to a Highways enquiry, it will be logged
    and passed to an Inspector who will investigate within 14
    calendar days to decide how this defect should be categorised.
    If it is deemed as an urgent enquiry, it will be targeted for
    repair within a further 3 calendar days - so 17 calendar days
    from the date of logging.

    If it is deemed non urgent, it will be targeted for repair
    within a further 76 calendar days after the inspection, a total
    time of 90 calendar days from logging.
    If the defect does not meet the criteria for either of these
    categories, it will not be targeted for repair within a set
    timescale. However, we will continue to monitor it through our
    regular inspections. Your enquiry will also be one of the
    factors that we consider in deciding future work programmes.

    If your enquiry was relating to a Street Lighting defect please
    note that these have a targeted repair time of 5 working days
    from the date the query is logged, with the exception of column
    removals or missing lamps which are targeted at 20 working days.
    All other Street Lighting requests are targeted with 10 working
    days of being logged.

    Please do not reply to this email.

    Kind Regards

    Customer Service Centre Team

    Customer Service Centre, Leicestershire County Council,
    County Hall, Glenfield, LE3 8ST
    Telephone: 0116 3050001

    [1]www.leics.gov.uk

    References

    Visible links
    1. http://www.leics.gov.uk/
Comment
Top of page