“Please help me persuade Northern Rail to fix this: tickets” – County Councillor Keith Bailey

Description

County Councillor Keith Bailey

Yesterday morning [14/08/12] I had to use the train to go to County Hall from Colne 7.47 the guard on the train made no attempt to check or sell any tickets the whole of the journey then at Preston we had to buy tickets on the station platform this took around 15 - 20 minutes & made me almost late for a very important meeting. The other point I want to raise is that many people got on & off at stations on the route without having to pay, as most of these stations are unmanned. One person told me that this was a regular occurrence, are Northern Rail making so much money that they don't need to collect fairs?

Problem History

  • 1 County Councillor Keith Bailey reported the issue on FixMyTransport. close 16:39 16 Aug 2012
  • 2 County Councillor Keith Bailey wrote to Northern Rail close 16:39 16 Aug 2012

    Here is the letter that County Councillor Keith Bailey wrote.

    tickets

    Yesterday morning [14/08/12] I had to use the train to go to County Hall from Colne 7.47 the guard on the train made no attempt to check or sell any tickets the whole of the journey then at Preston we had to buy tickets on the station platform this took around 15 - 20 minutes & made me almost late for a very important meeting. The other point I want to raise is that many people got on & off at stations on the route without having to pay, as most of these stations are unmanned. One person told me that this was a regular occurrence, are Northern Rail making so much money that they don't need to collect fairs?

  • 3 Customer Relations responded to County Councillor Keith Bailey close 16:41 16 Aug 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/270114

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    If you are claiming compensation and you have not provided your
    home address, your journey details and sight of relevant travel
    documentation, please reply to this E-mail immediately with this
    information. Please ensure the subject line of the E-mail
    contains your reference number.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to County Councillor Keith Bailey close 15:28 25 Aug 2012
    [fix this: tickets email]
    Northern Rail 270114

    25 August 2012

    Our Reference NR/ 270114

    Dear Sir/Madam

    Thank you for your e-mail, which I received recently.

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Yours sincerely

    Francis Brown
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 5 Paul Hollinghurst commented close 22:04 26 Aug 2012

    Keith,

    Unfortunately Northern Rail are one of the few operators who refuse to correspond through FixMyTransport, instead just giving a standard response saying "Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at Northern Rail".

    If you want to find out more you will have to contact them directly at customer.relations@northernrail.org

    Please do come back and update your campaign page on FixMyTransport with any news.

    I hope you get a useful reply.

    Paul (FixMyTransport Volunteer)

    anorak
    admin
Comment
  • started 16 August 2012
  • supporters 2
Train route between Colne and Preston operated by Northern Rail
Problem Reporter
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