FixMyTransport: fix this: tickets

Description

County Councillor Keith Bailey

Yesterday morning [14/08/12] I had to use the train to go to County Hall from Colne 7.47 the guard on the train made no attempt to check or sell any tickets the whole of the journey then at Preston we had to buy tickets on the station platform this took around 15 - 20 minutes & made me almost late for a very important meeting. The other point I want to raise is that many people got on & off at stations on the route without having to pay, as most of these stations are unmanned. One person told me that this was a regular occurrence, are Northern Rail making so much money that they don't need to collect fairs?

Comment

Problem History

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1 County Councillor Keith Bailey reported the issue on FixMyTransport. close 16:39 16 Aug 2012 #
2 County Councillor Keith Bailey wrote to Northern Rail close 16:39 16 Aug 2012 #

Here is the letter that County Councillor Keith Bailey wrote.

tickets

Yesterday morning [14/08/12] I had to use the train to go to County Hall from Colne 7.47 the guard on the train made no attempt to check or sell any tickets the whole of the journey then at Preston we had to buy tickets on the station platform this took around 15 - 20 minutes & made me almost late for a very important meeting. The other point I want to raise is that many people got on & off at stations on the route without having to pay, as most of these stations are unmanned. One person told me that this was a regular occurrence, are Northern Rail making so much money that they don't need to collect fairs?
3 Customer Relations responded to County Councillor Keith Bailey close 16:41 16 Aug 2012 #

Dear Customer

Customer Relations

Case Reference: NR/270114

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

If you are claiming compensation and you have not provided your
home address, your journey details and sight of relevant travel
documentation, please reply to this E-mail immediately with this
information. Please ensure the subject line of the E-mail
contains your reference number.

Kind regards

Customer Relations Officer

show quoted sections

Dear Customer

Customer Relations

Case Reference: NR/270114

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

If you are claiming compensation and you have not provided your
home address, your journey details and sight of relevant travel
documentation, please reply to this E-mail immediately with this
information. Please ensure the subject line of the E-mail
contains your reference number.

Kind regards

Customer Relations Officer

----------------------------------------------------------------

Attention:
This email is confidential and intended for the named addressee
only.

Any views or opinions expressed and presented are those of the
author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding,
printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact
and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail
Ltd Information Services Department.

----------------------------------------------------------------

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4 Northern Rail responded to County Councillor Keith Bailey close 15:28 25 Aug 2012 #

[fix this: tickets email]
Northern Rail 270114

25 August 2012

Our Reference NR/ 270114

Dear Sir/Madam

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Yours sincerely

Francis Brown
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

show quoted sections

[fix this: tickets email]
Northern Rail 270114

25 August 2012

Our Reference NR/ 270114

Dear Sir/Madam

Thank you for your e-mail, which I received recently.

Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

Yours sincerely

Francis Brown
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

hide quoted sections
5 Paul Hollinghurst commented close 22:04 26 Aug 2012 #

Keith,

Unfortunately Northern Rail are one of the few operators who refuse to correspond through FixMyTransport, instead just giving a standard response saying "Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at Northern Rail".

If you want to find out more you will have to contact them directly at customer.relations@northernrail.org

Please do come back and update your campaign page on FixMyTransport with any news.

I hope you get a useful reply.

Paul (FixMyTransport Volunteer)

anorak

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