Description

Verity brown

There are only two carriages on this line and there needs to be more. Last Saturday I would say 70% of the sears were reserved and there were people standing the whole way. It has been an issue for at least 6 years now and needs to be sorted.

Problem History

  • 1 Verity brown reported the issue on FixMyTransport. close 13:35 03 Nov 2011
  • 2 Verity brown wrote to East Midlands Trains close 13:35 03 Nov 2011

    Here is the letter that Verity brown wrote.

    Too small a train

    There are only two carriages on this line and there needs to be more. Last Saturday I would say 70% of the sears were reserved and there were people standing the whole way. It has been an issue for at least 6 years now and needs to be sorted.

  • 3 East Midlands Trains Feedback responded to Verity brown close 13:42 03 Nov 2011
    Thank you for your feedback. This has been forwarded to the Customer
    Relations team at East Midlands Trains. If you have requested a reply, we
    hope to get back to you within the next 10 working days. You'll definitely
    receive a response within 20 working days though, as per our Passenger's
    Charter.

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 4 Julian Walker commented close 14:20 03 Nov 2011

    East Midlands Trains are well aware of the overcrowding on this route, and have been pressing the Department for Transport to make available more of the class 158 units, which would allow many of the trains on this route to be made up to four-car.

    The underlying problem is the failure of the present Coalition Government AND the previous Labour administration, neither of which had a coherent strategy to procure sufficient rolling stock to cater for the growth in rail travel. Indeed, not a single new train has been ordered for three years.

    anorak
    admin
  • 5 Peter Dixon commented close 18:14 03 Nov 2011

    As Julian has stated, East Midlands did get a raw deal when the 2007 division of rail franchises occurred. I have got some good news though. East Midlands Trains are due to gain four extra trains this month, which should allow all trains on this route to become four carriages from 12th December. Keep us up to date this. We would be interested to see if it has the intended effect.

    I hope the extra capacity makes travelling on this route easier.

    anorak
    admin
  • 6 Verity brown commented close 13:08 04 Nov 2011

    Fantastic, I will let you know if this has happened when I take my next trip home. Thanks

  • 7 Get in Touch responded to Verity brown close 15:22 23 Nov 2011
    Ref: 300400

    Dear Customer

    Thank you for your email with feedback about the services provided by East
    Midlands Trains.

    We will be happy to respond directly to feedback regarding any aspects of
    our service. Please contact the Customer Relations team at
    [East Midlands Trains problem reporting email] or 08457 125 678 option 5, 3, 2.

    Kind regards

    Customer Relations

    Tel: 08457 125 678 (Option 5, then 3)
    Fax: 0845 6010988
    Email: [East Midlands Trains problem reporting email]

    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addresses. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 1332 262210.

    Company Name: East Midlands Trains Limited
    Registered Address: Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ
    Registered Number: 5340682

    This footnote also confirms that this email message has been swept by MessageLabs for the presence of computer viruses.
  • 8 Myf Nixon commented close 11:09 24 Nov 2011

    Hello Verity,

    I am sorry to see that East Midlands Trains have advised you to take your correspondence offline.

    We don't think there is any good reason for operators to refuse to engage via FixMyTransport, so our advice is to reply (using the yellow "email" button at the top of this page, or the "reply" button at the foot of the page you click through to from our "you've had a reply" email) and tell them that FixMyTransport is your preferred method of contact.

    If, however, you prefer to do as they ask and go offline, please do come back and update your page with any progress: we'd love to find out what response you receive.

    ---

    Just in case EMT happen to be reading this page, it is perhaps worth stating the benefits for operators who engage with customers via FixMyTransport:

    - They no longer have to answer the same issue multiple times, as other passengers can see their reply here;
    - They have the chance to make a clear explanation on a permanent web page, so that passengers will understand issues and the challenges that come with solving them;
    - They gain an enhanced image as a company that embraces modern media and is not afraid that responses from its customer services team might be best hidden from public view.

    Companies such as Transport for London, London Midlands and several others have embraced FMT as one more platform on which they can showcase their excellent customer service. If EMT would like to get in touch and let us know how we could modify FMT to make it easier for them, they are welcome to contact our team via the feedback button at the top of the page.

    anorak
    admin
  • 9 Paul Berry commented close 00:57 26 Dec 2011

    Similar issue to http://www.fixmytransport.com/campaigns/put-more-carriages-on-busy-routes

    Essentially Norwich - Liverpool Lime Street service is a two-car train, which is desperately undersized for the Nottingham - Sheffield - Manchester part of the service at peak commuting times.

    I've lost count of the times I've given up trying to get on the 1645 or sometimes 1745 services from Nottingham and have gone via Derby instead. My ticket permits me to do this, even as it adds at least 20 minutes to a 55-minute journey; others won't have this option.

  • 10 Paul Berry commented close 13:36 09 Jan 2012

    @Peter Dixon,

    If EMT did get some extra rolling stock for Christmas it has yet to to be added to Norwich - Liverpool LS services.

    Since this service forms part of my commute I thought I would start a log of the 1645 from Nottingham to see how a passenger with luggage (in my case, a folding bike) copes on a daily basis. So far, so quiet (apart from one late running into Sheffield) but expect hell on Fridays from Spring through to Autumn when weekends vie with commuters for seats.

    You can read it here: https://docs.google.com/spreadsheet/ccc?key=0AidlKW1Bc2RCdFA3VXZNeThUMU1RVkIwMTgtb1NnVUE

  • 11 Myf Nixon commented close 16:36 10 Jan 2012

    Thanks for the link to your spreadsheet, Paul, that's really interesting. I'll try to remember to keep an eye on your progress.

    anorak
    admin
  • 12 Myf Nixon commented close 16:38 10 Jan 2012

    Verity, did you get in touch with East Midlands in the end? If so, I'd love to know what their response was. If it was unsatisfactory ,there are other channels we can suggest, to get your issue heard.

    anorak
    admin
  • 13 Dave H commented close 02:30 11 Jan 2012

    The 1000 day mark (with loads of promises but no pen to paper) saw a 130 carriage contract for electric trains - to an existing design by Bombardier and placed with great skill (not) after the production line for a run of similar trains had closed and dismantling had started, rather than the old BR style of scheduling a steady flow of standard carriage designs.

    Another policy decision is that there will, be no new diesel trains ordered, so the only way a route will now get more diesel units is when another route gets electrified (several years away - and the new electric trains have yet to be ordered as well)

    One option used in Bristol and Scotland (Fife), is to hire in 40 year old locomotives and coaches and run these to provide the extra capacity but despite being fully amortised the costs of hiring and operating these trains is greater than that for the new ones, and DfT has to approve the use of more trains, at a costlier rate. The slam doors also means that the trains are often slower, and require staff to check the doors at stations. If the service can run with an old traditional train and a powerful case is made you might get some extra carriages this way. The fact remains though the in setting out the franchise contract with the presumption of minimal growth DfT got it really badly wrong.

    Meantime are you sure that the additional trains are Class 158's, as the main movement was with Class 142's which no-one really wants, and Class 150's, which then nudged a few Class 156's and 158's around to new homes. The tendency is not to mix types as the 158's are designed for faster speeds, and thus, the extra train might not be suitable for use with the ones you have already.

    Of course the Midland Railway actually had a more direct route to Manchester via Matlock & Buxton, which used to get very busy at weekends with student traffic. There is some debate on the fact that it was closed almost coincident with the opening of the electrified route between Stoke and Manchester, and thus the traffic from this route mainly transferred to the new electrified line creating an impressive leap in passenger numbers, which was naturally claimed as a gain from the electrification rather then the closure of the alternative route...

    It might be interesting to review the journey times possible if a good road transfer between Matlock and Buxton connected the rail services.

  • 14 Simon Redding commented close 13:04 26 Jan 2012

    Some of the trains on this line at peak times are now four carriages, and you can even get a seat! It was last night when I got it from Warrington to Chesterfield.

    Who knows - perhaps they've been listening?! How are others' experiences now on this forum?

  • 15 Verity brown commented and marked the problem as fixed. close 13:25 26 Jan 2012

    Questionnaire filled in by problem reporter.

  • 16 Paul Berry commented close 15:49 26 Jan 2012

    @Simon

    I get the late afternoon service (1645) in the other direction (Nottingham - Sheffield) and have still yet to see anything longer than a four-car service operate.

  • 17 Paul Berry commented close 16:05 26 Jan 2012

    (If I don't see an improvement I'll raise a new, more specific, issue for this route but for the part between the two stations that remains problematic.)

  • 18 Simon Redding commented close 16:28 26 Jan 2012

    It's gone up from 2 carriages to 4 carriages most of the time, but I can appreciate that at peak hours between some stations that's still way too small...

  • 19 Paul Berry commented close 23:23 26 Jan 2012

    @Simon

    Need I say it, but peak time is precisely when a longer train is needed!

    The 1645, 1745, 1845 services are still two-car from Nottingham at present. 1845 is is usually even busier.

    (btw, a typo in my comment #16: it should state "two-car train".)

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  • started 3 November 2011
  • supporters 4
Train route between Manchester Oxford Road and Nottingham operated by East Midlands Trains
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