Description
Bernadette Mckernan
my father and i planned journey to Plymouth from Torquay and had to be at sons graduation ceremony by 1pm. The train was 40 minutes late and when we found the location on Plymouth Hoe the ceremony had already commenced and my son had already received his degree. I will of course enclose both tickets and ceremony tickets as proof and snapshot of delayed time on tv screen at Newton Abbot if required.
Problem History
- 1 Bernadette Mckernan reported the issue on FixMyTransport. close 17:51 21 Sep 2012 #
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2
Bernadette Mckernan wrote to First Great Western Railway
close
17:51 21 Sep 2012
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Here is the letter that Bernadette Mckernan wrote.
train 40 mins late and missed sons graduation
my father and i planned journey to Plymouth from Torquay and had to be at sons graduation ceremony by 1pm. The train was 40 minutes late and when we found the location on Plymouth Hoe the ceremony had already commenced and my son had already received his degree. I will of course enclose both tickets and ceremony tickets as proof and snapshot of delayed time on tv screen at Newton Abbot if required.
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Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.
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[email address] -
First Great Western
Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ
Tel: 08457 000 125
Fax: 08456 008 363
[First Great Western Railway problem reporting email]
www.firstgreatwestern.co.uk
Ref: 6731227
Dear Customer
Thank you for your email of 21 September 2012. I was very concerned to learn of the disruption to your journey from Torquay to Plymouth. I am sorry that you missed your sons' graduation ceremony as a result of this delay.
I would like to investigate this for you so that I can offer a full explanation and apology. To do this, I need you to advise me of the date and time of your travel and I will look into it for you straightaway. My address and contact number are at the top of this letter and it will help if you could quote the reference 6731227 in future contact. Please also forward me all relevant journey tickets.
Thank you again for your email and I hope to hear from you very soon.
Yours sincerely
Paul Sayer
Customer Services Advisor
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