“Please help me persuade First Capital Connect to fix this: Why didn't the train stop at Herne Hill???” – Nancy Rowe

Description

Nancy Rowe

Got on the 12.33 from Blackfriars, it did not stop at Herne Hill but went straight to Tulse Hill? Is the because it was running late?

Problem History

  • 1 Nancy Rowe reported the issue on FixMyTransport. close 14:42 12 Jul 2012
  • 2 Nancy Rowe wrote to First Capital Connect close 14:42 12 Jul 2012

    Here is the letter that Nancy Rowe wrote.

    Why didn't the train stop at Herne Hill???

    Got on the 12.33 from Blackfriars, it did not stop at Herne Hill but went straight to Tulse Hill? Is the because it was running late?

  • 3 First Group Response responded to Nancy Rowe close 14:47 12 Jul 2012
    Thank you for contacting First Capital Connect. We confirm receipt of your e-mail and aim to forward a full response within 5 working days.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [First Capital Connect problem reporting email]
  • 4 FCC Customer Relations responded to Nancy Rowe close 23:48 14 Jul 2012
    FREEPOST RRBR-REEJ-KTKY
    Customer Relations
    First Capital Connect
    PO Box 443
    Plymouth
    PL4 6WP
    Tel: 0845 0264700
    Fax: 0845 6769904
    Website: www.firstcapitalconnect.co.uk

    Ref: 6638696/FCC-1

    Dear Customer

    Thank you for your comments, which we received in this office on 12 July 2012.

    I was sorry to learn that your train from London Blackfriars ran fast through Herne Hill, resulting in you having to alight the train at Tulse Hill. Please also accept my apologies for the inconvenience that this caused you.

    Having checked our weekday timetable, I have been unable to find a service departing London Blackfriars at 1233. The closest service to this time is the 1230 train to Herne Hill.

    In order to investigate this for you and explain why the train ran fast, I would be grateful if you could confirm the scheduled departure time of your service and the date of you journey. Please also remember to quote the above reference when providing this information.

    Thank you again for contacting us.

    Yours sincerely

    Customer Relations Department

    Avoid the queue go to FAQ. Lots of answers to everyday questions can be found on our website www.firstcapitalconnect.co.uk/FAQ

    First Capital Connect Limited. Registered in England & Wales No. 05281077.
    Registered office: 50 Eastbourne Terrace, Paddington, London, W2 6LG.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
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  • started 12 July 2012
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