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“Please help me persuade Arriva Midlands to fix this: X3 bus Journey to School” – Gill twardochleb

Description

Gill twardochleb

Hi I get the x3 bus at 7.35am every morning to School.I get to kibworth school at8.0clock and stand around for a half hour.It's harder in the winter,dark and cold.I wish the x3 bus would come at 7.55am instead of 7.35am thank you GIll.

Problem History

  • 1 Gill twardochleb reported the issue on FixMyTransport. close 09:35 11 May 2012
  • 2 Gill twardochleb wrote to Arriva Midlands close 09:35 11 May 2012

    Here is the letter that Gill twardochleb wrote.

    X3 bus Journey to School

    Hi I get the x3 bus at 7.35am every morning to School.I get to kibworth school at8.0clock and stand around for a half hour.It's harder in the winter,dark and cold.I wish the x3 bus would come at 7.55am instead of 7.35am thank you GIll.

  • 3 Customer Services Midlands (The Shires) responded to Gill twardochleb close 14:09 11 May 2012
    Dear FMT

    Thank you for your email.

    Talking to our customers is important to us therefore Arriva - and all of our operating companies - always look to deal with any customer comments or concerns directly.

    We are happy to provide customer service contact details which you can publish in order to help our customers contact us. (Please see below.)

    Should we receive details of a customer comment or concern via Fixmytransport we will respond asking that you advise the customer to contact us directly.

    Kind regards

    Janice
    Customer Service Advisor

    Arriva UK Bus
    487 Dunstable Road
    Luton
    Bedfordshire
    LU4 8DS

    0844 800 4411
    www.arrivabus.co.uk

    -----Original Message-----
    From: Gill twardochleb [mailto:[fix this: X3 bus Journey to School email]]
    Sent: 11 May 2012 09:40
    To: Customer Services Midlands (The Shires)
    Subject: X3 bus Journey to School

    Dear Arriva Midlands,

    Hi I get the x3 bus at 7.35am every morning to School.I get to
    kibworth school at8.0clock and stand around for a half hour.It's
    harder in the winter,dark and cold.I wish the x3 bus would come at
    7.55am instead of 7.35am thank you GIll.

    show quoted sections
  • 4 Adam Sergent commented close 21:59 11 May 2012

    Dont approve and dont like Arriva's responce. It shows they are out of touch regarding customer service.

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