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“Please help me persuade Arriva Kent & Sussex to get a new bus that doesnt break down regularly !” – steve coomer

Description

steve coomer

this morning the bus broker down again, with regularity this bus breaks down
there are 49 stops its a school bus and the kids are vulnerable then trying to get to school maybe picked up by someone they dont know.
most kids have smart phones can they track the bus?

or more simply a new bus that doesnt break down so regularly
please reply

Problem History

  • 1 steve coomer reported the issue on FixMyTransport. close 12:47 03 Apr 2014
  • 2 steve coomer wrote to Arriva Kent & Sussex close 12:47 03 Apr 2014

    Here is the letter that steve coomer wrote.

    route 400 broken down again

    this morning the bus broker down again, with regularity this bus breaks down
    there are 49 stops its a school bus and the kids are vulnerable then trying to get to school maybe picked up by someone they dont know.
    most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly
    please reply

  • 3 Enquiries responded to steve coomer close 14:53 03 Apr 2014
    Dear Mr Coomer,
    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly. You can also contact the customer services team direct at [email address] or on 0844 800 44 11.
    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Jen
    Enquiries
    Arriva plc

    -----Original Message-----
    From: steve coomer [mailto:[get a new bus that doesnt break down regularly ! email]]
    Sent: 03 April 2014 12:52
    To: Enquiries
    Subject: route 400 broken down again

    Dear Arriva Kent & Sussex,

    this morning the bus broker down again, with regularity this bus
    breaks down there are 49 stops its a school bus and the kids are
    vulnerable then trying to get to school maybe picked up by someone
    they dont know. most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly please
    reply

    show quoted sections
  • 4 Customer Services South East responded to steve coomer close 14:01 04 Apr 2014
    Good Afternoon,
    Steve Cooner

    Thank you for your email,

    Can you please reply what time this happened so that I can get this investigated into for you.

    Kind Regards
    Oliver Randall
    Customer Service Assistant
    0844 800 4411
    www.arrivabus.co.uk

    -----Original Message-----
    From: Enquiries
    Sent: 03 April 2014 14:50
    To: steve coomer
    Subject: RE: route 400 broken down again

    Dear Mr Coomer,
    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly. You can also contact the customer services team direct at [email address] or on 0844 800 44 11.
    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Jen
    Enquiries
    Arriva plc

    -----Original Message-----
    From: steve coomer [mailto:[get a new bus that doesnt break down regularly ! email]]
    Sent: 03 April 2014 12:52
    To: Enquiries
    Subject: route 400 broken down again

    Dear Arriva Kent & Sussex,

    this morning the bus broker down again, with regularity this bus
    breaks down there are 49 stops its a school bus and the kids are
    vulnerable then trying to get to school maybe picked up by someone
    they dont know. most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly please
    reply

    show quoted sections
  • 5 steve coomer wrote to Customer Services South East close 14:12 04 Apr 2014

    This is about 7.30am not sure where the bus broke down but I assume westerham so earlier as it did not arrive we have no way of knowing its broken down and children are left in a vulnerable situation next to main road/in isolated areas. I feel a more reliable bus service is required especially as the cost has been doubled (£200) a year from £100 for the service the very least is a reliable bus?
    -----Original Message-----

    Good Afternoon,
    Steve Cooner

    Thank you for your email,

    Can you please reply what time this happened so that I can get this investigated into for you.

    Kind Regards
    Oliver Randall
    Customer Service Assistant
    0844 800 4411
    www.arrivabus.co.uk

    -----Original Message-----
    From: Enquiries
    Sent: 03 April 2014 14:50
    To: steve coomer
    Subject: RE: route 400 broken down again

    Dear Mr Coomer,
    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly. You can also contact the customer services team direct at [email address] or on 0844 800 44 11.
    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Jen
    Enquiries
    Arriva plc

    -----Original Message-----
    From: steve coomer [mailto:[get a new bus that doesnt break down regularly ! email]]
    Sent: 03 April 2014 12:52
    To: Enquiries
    Subject: route 400 broken down again

    Dear Arriva Kent & Sussex,

    this morning the bus broker down again, with regularity this bus
    breaks down there are 49 stops its a school bus and the kids are
    vulnerable then trying to get to school maybe picked up by someone
    they dont know. most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly please
    reply

  • 6 steve coomer wrote to Customer Services South East close 14:12 04 Apr 2014

    This is about 7.30am not sure where the bus broke down but I assume westerham so earlier as it did not arrive we have no way of knowing its broken down and children are left in a vulnerable situation next to main road/in isolated areas. I feel a more reliable bus service is required especially as the cost has been doubled (£200) a year from £100 for the service the very least is a reliable bus?
    -----Original Message-----

    Good Afternoon,
    Steve Cooner

    Thank you for your email,

    Can you please reply what time this happened so that I can get this investigated into for you.

    Kind Regards
    Oliver Randall
    Customer Service Assistant
    0844 800 4411
    www.arrivabus.co.uk

    -----Original Message-----
    From: Enquiries
    Sent: 03 April 2014 14:50
    To: steve coomer
    Subject: RE: route 400 broken down again

    Dear Mr Coomer,
    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly. You can also contact the customer services team direct at [email address] or on 0844 800 44 11.
    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Jen
    Enquiries
    Arriva plc

    -----Original Message-----
    From: steve coomer [mailto:[get a new bus that doesnt break down regularly ! email]]
    Sent: 03 April 2014 12:52
    To: Enquiries
    Subject: route 400 broken down again

    Dear Arriva Kent & Sussex,

    this morning the bus broker down again, with regularity this bus
    breaks down there are 49 stops its a school bus and the kids are
    vulnerable then trying to get to school maybe picked up by someone
    they dont know. most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly please
    reply

  • 7 steve coomer wrote to Customer Services South East close 14:12 04 Apr 2014

    This is about 7.30am not sure where the bus broke down but I assume westerham so earlier as it did not arrive we have no way of knowing its broken down and children are left in a vulnerable situation next to main road/in isolated areas. I feel a more reliable bus service is required especially as the cost has been doubled (£200) a year from £100 for the service the very least is a reliable bus?
    -----Original Message-----

    Good Afternoon,
    Steve Cooner

    Thank you for your email,

    Can you please reply what time this happened so that I can get this investigated into for you.

    Kind Regards
    Oliver Randall
    Customer Service Assistant
    0844 800 4411
    www.arrivabus.co.uk

    -----Original Message-----
    From: Enquiries
    Sent: 03 April 2014 14:50
    To: steve coomer
    Subject: RE: route 400 broken down again

    Dear Mr Coomer,
    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly. You can also contact the customer services team direct at [email address] or on 0844 800 44 11.
    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Jen
    Enquiries
    Arriva plc

    -----Original Message-----
    From: steve coomer [mailto:[get a new bus that doesnt break down regularly ! email]]
    Sent: 03 April 2014 12:52
    To: Enquiries
    Subject: route 400 broken down again

    Dear Arriva Kent & Sussex,

    this morning the bus broker down again, with regularity this bus
    breaks down there are 49 stops its a school bus and the kids are
    vulnerable then trying to get to school maybe picked up by someone
    they dont know. most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly please
    reply

  • 8 steve coomer wrote to Customer Services South East close 14:12 04 Apr 2014

    This is about 7.30am not sure where the bus broke down but I assume westerham so earlier as it did not arrive we have no way of knowing its broken down and children are left in a vulnerable situation next to main road/in isolated areas. I feel a more reliable bus service is required especially as the cost has been doubled (£200) a year from £100 for the service the very least is a reliable bus?
    -----Original Message-----

    Good Afternoon,
    Steve Cooner

    Thank you for your email,

    Can you please reply what time this happened so that I can get this investigated into for you.

    Kind Regards
    Oliver Randall
    Customer Service Assistant
    0844 800 4411
    www.arrivabus.co.uk

    -----Original Message-----
    From: Enquiries
    Sent: 03 April 2014 14:50
    To: steve coomer
    Subject: RE: route 400 broken down again

    Dear Mr Coomer,
    Thank you for your e-mail which we have forwarded to the customer services team at Arriva Southern Counties, your local bus operator, who will respond directly. You can also contact the customer services team direct at [email address] or on 0844 800 44 11.
    Please note the customer services team will try and respond to a question within one working day, however if you have made a comment which they need to investigate further they will do their best to respond to you within 10 working days.

    Kind regards

    Jen
    Enquiries
    Arriva plc

    -----Original Message-----
    From: steve coomer [mailto:[get a new bus that doesnt break down regularly ! email]]
    Sent: 03 April 2014 12:52
    To: Enquiries
    Subject: route 400 broken down again

    Dear Arriva Kent & Sussex,

    this morning the bus broker down again, with regularity this bus
    breaks down there are 49 stops its a school bus and the kids are
    vulnerable then trying to get to school maybe picked up by someone
    they dont know. most kids have smart phones can they track the bus?

    or more simply a new bus that doesnt break down so regularly please
    reply

  • 9 Customer Services South East responded to steve coomer close 14:57 23 Apr 2014
    Please see attached letter.

    Kind Regards
    Oliver Randall
    Customer Service Assistant

    0844 800 4411

    [1]www.arrivabus.co.uk

    show quoted sections
  • 10 steve coomer commented close 12:26 15 May 2014

    the bus is rubbish late or broken down and no contact FROM THE BUS COMPANY THE KIDS WIAT BY THE SIDE OF BUSTY ROADS

    THE CHILDREN WAITING ARE AT RISK

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