“Please help me persuade Arriva Midlands North to get friendly bus drivers!!!” – emily williams

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emily williams

I got on the 33 at Telford trainstation and I said to Muxton please. The bus driver then said thats 1.70 so i gave him a 2 pound coin because that is the only loose change i had on me at the time. He then made a sarcastic comment and said Thanks for the right change luv its not like your obligated to give us the right change. I found that very rude and no reason for it what so ever I dont see the big problem here? It wasn't like I gave him a five pound note. I don't like the way I was treated and i found the driver was speeding too much and made the journey uncomfortable for the elderly people. I didn't respond to what he said and he just chucked my change down for me and i went and got a seat. I think bus drivers should be polite and respectful and I don't see the need for that kind of behavior.

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Problem History

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  • 1 emily williams reported the issue on FixMyTransport. close 19:12 28 Feb 2012
  • 2 emily williams wrote to Arriva Midlands North close 19:12 28 Feb 2012

    Here is the letter that emily williams wrote.

    Bus Driver

    I got on the 33 at Telford trainstation and I said to Muxton please. The bus driver then said thats 1.70 so i gave him a 2 pound coin because that is the only loose change i had on me at the time. He then made a sarcastic comment and said Thanks for the right change luv its not like your obligated to give us the right change. I found that very rude and no reason for it what so ever I dont see the big problem here? It wasn't like I gave him a five pound note. I don't like the way I was treated and i found the driver was speeding too much and made the journey uncomfortable for the elderly people. I didn't respond to what he said and he just chucked my change down for me and i went and got a seat. I think bus drivers should be polite and respectful and I don't see the need for that kind of behavior.

  • 3 Peter Dixon commented close 19:15 28 Feb 2012

    Hello Emily

    FixMyTransport volunteer here

    One of the pieces of information that you have forgotten to add to your complaint is what time you got on the bus. Please come back and add this to your page.

    Kind regards

    anorak
    admin
  • 4 emily williams commented close 21:18 28 Feb 2012

    I don't remember the time i would say from 11am or 12pm around that time on Monday 27th february

  • 5 emily williams commented close 14:02 29 Feb 2012

    I found out it was ten past 12 in afternoon

  • 6 Customer Services Midlands (The Shires) responded to emily williams close 15:16 29 Feb 2012
    Hi,

    Unfortunately we are unable to respond to FixMyTransport queries and
    complaints.
    Arriva will only deal with comments and feedback directly.

    Can you please ask that the person contact us directly.

    Thanks,

    Arriva UK Bus

    487 Dunstable Road

    Luton

    Bedfordshire

    LU4 8DS

    0844 800 44 11

    www.arrivabus.co.uk

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  • started 28 February 2012
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