Here is the letter that emily williams wrote.

Bus Driver

I got on the 33 at Telford trainstation and I said to Muxton please. The bus driver then said thats 1.70 so i gave him a 2 pound coin because that is the only loose change i had on me at the time. He then made a sarcastic comment and said Thanks for the right change luv its not like your obligated to give us the right change. I found that very rude and no reason for it what so ever I dont see the big problem here? It wasn't like I gave him a five pound note. I don't like the way I was treated and i found the driver was speeding too much and made the journey uncomfortable for the elderly people. I didn't respond to what he said and he just chucked my change down for me and i went and got a seat. I think bus drivers should be polite and respectful and I don't see the need for that kind of behavior.

Hello Emily

FixMyTransport volunteer here

One of the pieces of information that you have forgotten to add to your complaint is what time you got on the bus. Please come back and add this to your page.

Kind regards

I don't remember the time i would say from 11am or 12pm around that time on Monday 27th february

I found out it was ten past 12 in afternoon

Hi,

Unfortunately we are unable to respond to FixMyTransport queries and
complaints.
Arriva will only deal with comments and feedback directly.

Can you please ask that the person contact us directly.

Thanks,

Arriva UK Bus

487 Dunstable Road

Luton

Bedfordshire

LU4 8DS

0844 800 44 11

www.arrivabus.co.uk

-----Original Message-----
From: emily williams [mailto:[Get friendly bus drivers!!! email]]
Sent: 28 February 2012 19:15
To: Customer Services Midlands (The Shires)
Subject: Bus Driver

Dear Arriva Midlands North,

I got on the 33 at Telford trainstation and I said to Muxton
please. The bus driver then said thats 1.70 so i gave him a 2 pound
coin because that is the only loose change i had on me at the time.
He then made a sarcastic comment and said Thanks for the right
change luv its not like your obligated to give us the right change.
I found that very rude and no reason for it what so ever I dont see
the big problem here? It wasn't like I gave him a five pound note.
I don't like the way I was treated and i found the driver was
speeding too much and made the journey uncomfortable for the
elderly people. I didn't respond to what he said and he just
chucked my change down for me and i went and got a seat. I think
bus drivers should be polite and respectful and I don't see the
need for that kind of behavior.

------------------

Here is some information from FixMyTransport about the location of
this issue:

Location name: Number 33 bus route

Area: In Telford

----------

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