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“Please help me persuade First Great Western Railway to get more carriages on trains stopping at Parson Street Station” – Pete Gilbert

Description

Pete Gilbert

The trains that stop here are often just two carriages, far too small for the number of people who are getting on the train here these days. Please put on longer trains so we can at least get all of the people on who want to travel, rather than making them wait for later trains and then missing connections to other services.

Problem History

  • 1 Pete Gilbert reported the issue on FixMyTransport. close 14:26 30 Aug 2011
  • 2 Pete Gilbert wrote to First Great Western Railway close 14:26 30 Aug 2011

    Here is the letter that Pete Gilbert wrote.

    More carriages on trains stopping at Parson Street Station please

    The trains that turn up in the morning here are often too small and full up when they get here. Can First Great Western please put on more carriages on trains stopping here? Sometimes they are so full that people cannot get on and have to wait for a later train and then miss connections to other services.

  • 3 First Group Response responded to Pete Gilbert close 14:39 30 Aug 2011
    Thank you for contacting First Great Western. We confirm receipt of your e-mail and aim to forward a full response within 5 working days. If you have a more urgent issue that needs resolving please telephone on 08457 000125 where we will try to give a faster resolution.

    Please note that you will not be able to reply direct to this email, however if you wish to contact us further by email then please use the address below.

    [email address]
  • 4 Myf Nixon commented close 15:20 30 Aug 2011

    Good luck, Pete!

    This is an issue we've also seen reported with Northern Rail and its Manchester commuter towns. It sounds like they, at least, plan to add more rolling stock. I await with interest to see if FGW will do the same.

    anorak
    admin
  • 5 Peter Dixon commented close 18:12 30 Aug 2011

    FGW are due to benefit from the same cascade of stock that Northern Rail is benefiting from in December. The stock is arriving in dribs and drabs at the moment.

    FGW have made less of a hoo haa about it as they are also suffering from severe overcrowding on their local services into London. Unfortunately, they will struggle to add capacity to these services because they are relying on Crossrail to help add capacity.

    anorak
    admin
  • 6 FGW Customer Relations responded to Pete Gilbert close 23:47 05 Sep 2011
    First Great Western
    Customer Services Team
    FREEPOST
    SWB40576
    Plymouth
    PL4 6ZZ

    Tel: 08457 000 125
    Fax: 08456 008 363
    [First Great Western Railway problem reporting email]

    www.firstgreatwestern.co.uk

    Ref: 6163139

    Dear Pete Gilbert

    Thank you for your email of 30 August 2011. We welcome suggestions for improvements and are always keen to incorporate passengers' views and ideas where possible.

    Your comments regarding more carriages on trains stopping at Parson Street Station have been logged for the attention of the appropriate Manager. We review all customer feedback on a regular basis, to allow us to identify any areas where there is a clear need for improvement.

    Thank you again for taking the time to contact us with your suggestion.

    Yours sincerely

    Leanne Coleman
    Customer Services Advisor

    *** Your feedback is really important to us so we would be very grateful for a couple of moments of your time to complete our customer satisfaction survey. If you would like to participate, please click on the link below. ***

    http://www.surveymonkey.com/s.aspx?sm=1M...

    First Great Western Limited. Registered in England & Wales No. 05113733.
    Registered office: Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.

    First Rail Holdings Limited. Registered in England No. 5154485. Registered office: 50 Eastbourne Terrace, Paddington, London W2 6LG.

    This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message in error, please advise us immediately.

    Internet email is not necessarily secure. First does not accept responsibility for changes to any email which occur after the email has been sent. Attachments to this email could contain software viruses which could damage your system. First have checked the attachments for viruses before sending, but you should virus-check them before opening.

    For more information on our range of services or to book your tickets online, please visit:- http://www.firstgroup.com
Comment
  • started 30 August 2011
  • supporters 2
Parson Street Rail Station in Bedminster operated by First Great Western Railway
Problem Reporter
Supporters (2)
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