“Please help me persuade Northern Rail to get out of the North and invest in sweet shops” – leanne macdonald

Description

leanne macdonald

Whats wrong??????!!!!!!!!!!!!!!!!
EVERYTHING!!!!!!!!!!!!!

Need more coaches!
Need better staff
Need better coaches - most of your coaches may qualify for a minimum £100 at any scrap yard
Reiliability
Its a JOKE!!! especially the bus/train/shed/mess that was sent round today
I WANT MY MONEY BACK for the DISCOMFORT and HUMILIATION of been seen getting off the prison train
Northern - you pathetic losers - stop been tight fisted and spend some ******ing money! And I hope you lose your f*****ing franchise!!!!!!!!!!!!!

Problem History

  • 1 leanne macdonald reported the issue on FixMyTransport. close 12:21 20 Aug 2012
  • 2 leanne macdonald wrote to Northern Rail close 12:21 20 Aug 2012

    Here is the letter that leanne macdonald wrote.

    The Cattle Train

    Whats wrong??????!!!!!!!!!!!!!!!!
    EVERYTHING!!!!!!!!!!!!!

    Need more coaches!
    Need better staff
    Need better coaches - most of your coaches may qualify for a minimum £100 at any scrap yard
    Reiliability
    Its a JOKE!!! especially the bus/train/shed/mess that was sent round today
    I WANT MY MONEY BACK for the DISCOMFORT and HUMILIATION of been seen getting off the prison train
    Northern - you pathetic losers - stop been tight fisted and spend some ******ing money! And I hope you lose your f*****ing franchise!!!!!!!!!!!!!

  • 3 Customer Relations responded to leanne macdonald close 12:26 20 Aug 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/270473

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    If you are claiming compensation and you have not provided your
    home address, your journey details and sight of relevant travel
    documentation, please reply to this E-mail immediately with this
    information. Please ensure the subject line of the E-mail
    contains your reference number.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to leanne macdonald close 15:09 27 Aug 2012
    27 August 2012

    Our Reference NR/ 270473

    Dear [Get out of the North and invest in sweet shops email]

    Thank you for your recent email. Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email].

    Yours sincerely

    Jenny Merlino
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
Comment
  • started 20 August 2012
  • supporters 1
Train route between Bolton and Stockport operated by Northern Rail
Problem Reporter
Supporters (1)
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