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“Please help me persuade Northern Rail to give a decent service for the prices they charge” – Kevin Durkin

Description

Kevin Durkin

I have been a victim yet again of the incompetency of Northern Rail. I arrived at my station at 7.00am today only to be told at 0705 that my 0709 train was delayed. It eventually arrived at 0723 and the journey began. We were told it was a fault in the early hours that had caused the delay and then informed we would make up some of the time. Unfortunately, the next announcement on the train was the addition of another unscheduled stop, so the journey was even more delayed. I have complained directly to Northern Rail about a cancellation of this service and asked for compensation as I buy weekly tickets. It was refused under the Charter for Northern Rail. I read through this document and I believe I should have been compensated, as if I was buying a ticket on the day, I would never have paid for a ticket for a non existent train. I have complained about the filthy trains and the freezing conditions, as the heaters were never ever on during the cold weather. I was told this would be 'looked into', but nothing changed. I complained about the dreadful overcrowding on the service but nothing changed. I told the company that they are charging me 21st century prices for travelling on mid 20th century stock but delivering a 19th century service. I am disgusted with this company squeezing every possible penny out of travellers when they have a monopoly of the lines and I have no alternative. I am just so angry with this company

Problem History

  • 1 Kevin Durkin reported the issue on FixMyTransport. close 13:11 17 Feb 2012
  • 2 Kevin Durkin wrote to Northern Rail close 13:11 17 Feb 2012

    Here is the letter that Kevin Durkin wrote.

    Train delays and condition

    I have been a victim yet again of the incompetency of Northern Rail. I arrived at my station at 7.00am today only to be told at 0705 that my 0709 train was delayed. It eventually arrived at 0723 and the journey began. We were told it was a fault in the early hours that had caused the delay and then informed we would make up some of the time. Unfortunately, the next announcement on the train was the addition of another unscheduled stop, so the journey was even more delayed. I have complained directly to Northern Rail about a cancellation of this service and asked for compensation as I buy weekly tickets. It was refused under the Charter for Northern Rail. I read through this document and I believe I should have been compensated, as if I was buying a ticket on the day, I would never have paid for a ticket for a non existent train. I have complained about the filthy trains and the freezing conditions, as the heaters were never ever on during the cold weather. I was told this would be 'looked into', but nothing changed. I complained about the dreadful overcrowding on the service but nothing changed. I told the company that they are charging me 21st century prices for travelling on mid 20th century stock but delivering a 19th century service. I am disgusted with this company squeezing every possible penny out of travellers when they have a monopoly of the lines and I have no alternative. I am just so angry with this company

  • 3 Customer Relations responded to Kevin Durkin close 13:15 17 Feb 2012
    Dear Customer

    Customer Relations

    Case Reference: NR/246597

    Thank you for taking the time to contact Northern, the train
    company serving communities across the north of England.

    We aim to respond within 20 working days.

    In the meantime we can confirm receipt of your feedback/enquiry.

    Kind regards

    Customer Relations Officer

    show quoted sections
  • 4 Northern Rail responded to Kevin Durkin close 16:35 19 Feb 2012
    [Give a decent service for the prices they charge email]
    Northern Rail 246597

    19 February 2012

    Our Reference NR/ 246597

    Dear [Give a decent service for the prices they charge email]

    Thank you for your e-mail, which I received recently.

    Yours sincerely

    Andrew Talbot
    Customer Relations Officer
    FREEPOST RLSL-ABEC-BGUU
    Northern Customer Relations
    First Floor, The Travel Centre
    City Railway Station
    Leeds
    LS1 4DY

    Tel 0845 00 00 125
    Fax 0113 2479 059

    http://www.northernrail.org

    show quoted sections
  • 5 Kevin Durkin added an update close 19:39 19 Feb 2012

    I am intending to make the train company answer these questions fully and justify their decisions and services

Comment
  • started 17 February 2012
  • supporters 1
Train route between Burscough Bridge and Manchester Victoria operated by Northern Rail
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