FixMyTransport: give conductors training on people skills

Description

DAVID HILL

conductor went mad when i was paying for my journey £2.30 return brockholes to huddersfield. saying he cannot change a £20 note. i told him it was £10 but he said everyone paid with notes on a saturday, and said all ATM 's have all been taken out of the trains now, when i said do you want me to pay at the station (which i did). he replied loudly and abusively do what you want i don't give a damn dont pay for me. the train was busy. and everyone was watching.as a family we use the train almost every day and this behaviour is not acceptable.i emailed last saturday after this happened but have not had a reply yet so i think this email may be unread aswell

Comment

Problem History

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1 DAVID HILL reported the issue on FixMyTransport. close 19:49 25 Aug 2012 #
2 DAVID HILL wrote to Northern Rail close 19:49 25 Aug 2012 #

Here is the letter that DAVID HILL wrote.

abusive conductor

conductor went mad when i was paying for my journey £2.30 return brockholes to huddersfield. saying he cannot change a £20 note. i told him it was £10 but he said everyone paid with notes on a saturday, and said all ATM 's have all been taken out of the trains now, when i said do you want me to pay at the station (which i did). he replied loudly and abusively do what you want i don't give a damn dont pay for me. the train was busy. and everyone was watching.as a family we use the train almost every day and this behaviour is not acceptable.i emailed last saturday after this happened but have not had a reply yet so i think this email may be unread aswell
3 Customer Relations responded to DAVID HILL close 19:50 25 Aug 2012 #

Dear Customer

Customer Relations

Case Reference: NR/271474

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

Kind regards

Customer Relations Officer

show quoted sections

Dear Customer

Customer Relations

Case Reference: NR/271474

Thank you for taking the time to contact Northern, the train
company serving communities across the north of England.

We aim to respond within 20 working days.

In the meantime we can confirm receipt of your feedback/enquiry.

Kind regards

Customer Relations Officer

----------------------------------------------------------------

Attention:
This email is confidential and intended for the named addressee
only.

Any views or opinions expressed and presented are those of the
author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding,
printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact
and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail
Ltd Information Services Department.

----------------------------------------------------------------

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4 Northern Rail responded to DAVID HILL close 08:43 31 Aug 2012 #

[give conductors training on people skills email]
Northern Rail 271474

31 August 2012

Our Reference NR/ 271474

Dear Sir / Madam

Thank you for your e-mail, which I received recently.

Thank you for your recent email from fixmytransport.com . Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email], Including your full name and address.

Yours sincerely

Cherie Chilcott
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

show quoted sections

[give conductors training on people skills email]
Northern Rail 271474

31 August 2012

Our Reference NR/ 271474

Dear Sir / Madam

Thank you for your e-mail, which I received recently.

Thank you for your recent email from fixmytransport.com . Please rest assured that your feedback has now been passed on to the relevant teams in Northern. Should you wish to know more please contact us directly at [Northern Rail problem reporting email], Including your full name and address.

Yours sincerely

Cherie Chilcott
Customer Relations Officer
FREEPOST RLSL-ABEC-BGUU
Northern Customer Relations
First Floor, The Travel Centre
City Railway Station
Leeds
LS1 4DY

Tel 0845 00 00 125
Fax 0113 2479 059

http://www.northernrail.org

---------------------------------------------------------------------
This email is confidential and intended for the named addressee only.

Any views or opinions expressed and presented are those of the author
and do not necessarily represent those of Northern Rail Ltd.

If you are not the intended recipient then you have received
this email in error and any use, disclosure, forwarding, printing,
copying and distribution is strictly prohibited.

If you have received this transmission in error please contact and
notify the sender. Thank you for your co-operation.

This email was scanned and cleared by the Northern Rail Ltd Information
Services Department.
---------------------------------------------------------------------

hide quoted sections
5 Peter Dixon commented close 18:51 01 Sep 2012 #

Hello

If you wish to know more about your issue, the email address you can use is customer.relations@northernrail.org

Kind regards

anorak

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