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Description

Peter Dixon

Dear Sir/Madam

Please ignore all location data attached to this email. This is a generic query applicable to buses, Tube, etc.

I would like to know what your advice is to people who lose their Oyster Cards. When people come and tell me they have lost their Oyster Card, I advise them to check the following web page and follow the instructions on it.

http://www.tfl.gov.uk/tickets/14622.aspx

I also advise them to contact the Lost Property Office. Do they actually need to contact the Lost Property Office (through the link below) or am I causing a duplication of work. In other words, do you log a lost property notification on your system.

http://www.tfl.gov.uk/contact/871.aspx

Is there any other advice that you would advise people who have lost property (Oyster or not Oyster) to undertake if they lose property on TfL buses, Tube, etc

Kind regards

Problem History

  • 1 Peter Dixon reported the issue on FixMyTransport. close 11:11 16 Sep 2012
  • 2 Peter Dixon wrote to Transport for London close 11:11 16 Sep 2012

    Here is the letter that Peter Dixon wrote.

    Lost Oyster Cards Query - TfL

    Dear Sir/Madam

    Please ignore all location data attached to this email. This is a generic query applicable to buses, Tube, etc.

    I would like to know what your advice is to people who lose their Oyster Cards. When people come and tell me they have lost their Oyster Card, I advise them to check the following web page and follow the instructions on it.

    http://www.tfl.gov.uk/tickets/14622.aspx

    I also advise them to contact the Lost Property Office. Do they actually need to contact the Lost Property Office (through the link below) or am I causing a duplication of work. In other words, do you log a lost property notification on your system.

    http://www.tfl.gov.uk/contact/871.aspx

    Is there any other advice that you would advise people who have lost property (Oyster or not Oyster) to undertake if they lose property on TfL buses, Tube, etc

    Kind regards

    anorak
    admin
  • 3 [email address] responded to Peter Dixon close 11:15 16 Sep 2012
    Thank you for your email. We can now confirm that this has been
    received.

    For further information about the Surface Transport Complaints
    and Feedback Policy including timescales, please see
    [1]http://www.tfl.gov.uk/corporate/about-tf...

    Problems with roadworks or other street faults? In support of
    the Mayor’s Streetworks Code of Conduct to help cut congestion,
    please report these issues by visiting
    [2]http://www.tfl.gov.uk/roadusers/reportas...

    show quoted sections

    References

    Visible links
    1. http://www.tfl.gov.uk/corporate/about-tf...
    2. http://www.tfl.gov.uk/roadusers/reportas...
  • 4 Govinden Ruben responded to Peter Dixon close 11:15 16 Sep 2012
     

    I am on leave and will return to the office on Monday 17
    September 2012.

    If you need to speak to someone urgently please call 0845 604
    4141 (auto 64141)otherwise I will deal with your query when I
    return.

  • 5 [email address] responded to Peter Dixon close 10:46 20 Sep 2012
    Ref:  1011232307  

    Date 20.09.2012 

    Dear Sir/Madam

    Thank you for your email to the Oyster card Helpdesk. 

    For issues regarding lost or stolen Oyster cards, customers
    should be directed towards the following page on the Transport
    for London website:

    [1]https://oyster.tfl.gov.uk/oyster/link/00...

    Customers may report an Oyster card lost or stolen via their
    Oyster Online account. Once a customer has logged in they will
    see a heading on the left that states: 'Lost or stolen card'.
    Click this and follow the instructions.

    Alternatively, customers may call our Oyster card Helpline on
    0845 330 9876 with their Oyster card number and answer to the
    security question. Our telephone agents will then be able to
    talk them through the process and arrange for the Oyster card to
    be deactivated.

    The lost property department does not need to be notified of
    lost Oyster cards unless the customer thinks there is a chance
    their card has been handed in at a station.

    For lost property issues please direct customers to the
    following web page:

    [2]http://www.tfl.gov.uk/contact/871.aspx

    Please contact us if you need any further help.

    Kind regards

    Rishi Ganguly

    Oyster Customer Services

    What to do next

    If you want to reply directly to this email, please click on the
    reply button on your email toolbar.  By doing this, we’ll be
    able to process your query more quickly.

    We aim to reply to all emails within ten working days.

    Want to ask us a question about something else?

    If you have another question that isn’t related to this email
    you can search our most [3]frequently asked questions. If you
    can’t find what you’re looking for or need further help, please
    use our [4]online feedback form.

    DO NOT DELETE.............................
    {ticketno:[3000545]}
    DO NOT DELETE.............................

    References

    Visible links
    1. https://oyster.tfl.gov.uk/oyster/link/00...
    2. http://www.tfl.gov.uk/contact/871.aspx
    3. https://custserv.tfl.gov.uk/icss_csip/So...
    4. https://custserv.tfl.gov.uk/icss_csip/in...
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  • started 16 September 2012
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