We're trying to persuade Transport for London to help me help those who have lost Oyster Cards

Thank you for your email. We can now confirm that this has been
received.

For further information about the Surface Transport Complaints
and Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

Problems with roadworks or other street faults? In support of
the Mayor’s Streetworks Code of Conduct to help cut congestion,
please report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

***********************************************************************************

The contents of the e-mail and any transmitted files are
confidential and intended solely for the use of the individual
or entity to whom they are addressed. Transport for London
hereby exclude any warranty and any liability as to the quality
or accuracy of the contents of this email and any attached
transmitted files. If you are not the intended recipient be
advised that you have received this email in error and that any
use, dissemination, forwarding, printing or copying of this
email is strictly prohibited., If you have received this email
in error please notify [email address]., This email has
been sent from Transport for London, or from one of the
companies within its control within the meaning of Part V of the
Local Government and Housing Act 1989. Further details about TfL
and its subsidiary companies can be found at
http://www.tfl.gov.uk/ourcompany, This footnote also confirms
that this email message has been swept for the presence of
computer viruses.

***********************************************************************************

References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

hide quoted sections

 

I am on leave and will return to the office on Monday 17
September 2012.

If you need to speak to someone urgently please call 0845 604
4141 (auto 64141)otherwise I will deal with your query when I
return.

Ref:  1011232307  

Date 20.09.2012 

Dear Sir/Madam

Thank you for your email to the Oyster card Helpdesk. 

For issues regarding lost or stolen Oyster cards, customers
should be directed towards the following page on the Transport
for London website:

[1]https://oyster.tfl.gov.uk/oyster/link/00...

Customers may report an Oyster card lost or stolen via their
Oyster Online account. Once a customer has logged in they will
see a heading on the left that states: 'Lost or stolen card'.
Click this and follow the instructions.

Alternatively, customers may call our Oyster card Helpline on
0845 330 9876 with their Oyster card number and answer to the
security question. Our telephone agents will then be able to
talk them through the process and arrange for the Oyster card to
be deactivated.

The lost property department does not need to be notified of
lost Oyster cards unless the customer thinks there is a chance
their card has been handed in at a station.

For lost property issues please direct customers to the
following web page:

[2]http://www.tfl.gov.uk/contact/871.aspx

Please contact us if you need any further help.

Kind regards

Rishi Ganguly

Oyster Customer Services

What to do next

If you want to reply directly to this email, please click on the
reply button on your email toolbar.  By doing this, we’ll be
able to process your query more quickly.

We aim to reply to all emails within ten working days.

Want to ask us a question about something else?

If you have another question that isn’t related to this email
you can search our most [3]frequently asked questions. If you
can’t find what you’re looking for or need further help, please
use our [4]online feedback form.

DO NOT DELETE.............................
{ticketno:[3000545]}
DO NOT DELETE.............................

References

Visible links
1. https://oyster.tfl.gov.uk/oyster/link/00...
2. http://www.tfl.gov.uk/contact/871.aspx
3. https://custserv.tfl.gov.uk/icss_csip/So...
4. https://custserv.tfl.gov.uk/icss_csip/in...